Director, reputed company Operations

reputed company About PowerSchoolAt reputed company, we power education for reputed company around the world. As the global leader in reputed company-based K-12 software, we support the full education ecosystem-from the central office to the classroom to the home. Joining reputed company means being part of a mission-driven team that is transforming K-12 education by helping schools operate more effectively and reputed company reputed company reputed company for educators, reputed company, and families. Team reputed company Our reputed company team ensures our partners in educational technology reputed company their desired reputed company, serving as champions of our customers' needs. Through collaboration, strong relationships, and advocacy, the reputed company team positively impacts customer retention through proactive engagement and delivering reputed company to our customers. Responsibilities Director, reputed company Operations reputed company The Director, reputed company Operations is a strategic transformation leader responsible for building and scaling the operating reputed company that drives customer health, retention, and expansion. Reporting to the VP of reputed company Operations, this role translates reputed company reputed company into disciplined execution by designing reputed company processes, enabling data-driven decision-making, and embedding operational rigor across the organization. This leader plays a critical role in advancing the organization toward a predictive, digital-first reputed company model, with reputed company ownership of the retention reputed company, scaled/digital engagement motions, and implementation and optimization of a new reputed company platform. reputed company in this role is reputed company by improvements in retention reputed company, forecast accuracy, operational efficiency, and the ability to reputed company reputed company without reputed company cost reputed company. Key Responsibilities • Retention Model Ownership (reputed company reputed company) • Own the design, reputed company, and operationalization of the reputed company retention model • Define and standardize key drivers of retention, including customer health scoring, risk identification and value sustainment • Improve predictability of churn and renewal reputed company through data, insights, and process discipline • Partner with GVP of reputed company to reputed company proactive, reputed company-driven behaviors across the organization • Establish governance and operating rhythms (risk reviews, forecast calls, value alignment) tied to retention performance • Digital & Scaled reputed company Motions • reputed company the shift toward digital-first and scaled engagement models to improve coverage, efficiency, and consistency • Evaluate segmentation, coverage models, and lifecycle journeys across high-touch, tech-touch, reputed company segments • Design and implement automated customer journeys, campaigns, and lifecycle orchestration • Increase adoption of digital programs while maintaining strong customer experience and reputed company • Partner with Marketing, Product, and Enablement to reputed company cohesive digital customer experiences • reputed company Platform (CSP) Deployment, Optimization & CS Technology reputed company • Own deployment of a new CSP as the reputed company of reputed company for reputed company • Standardize playbooks, CTAs, health scoring, and workflows to reputed company consistency and reputed company • Improve data reputed company, usability, and adoption across CS teams • Partner with Data, IT, and Sales Operations to reputed company CRM (reputed company) and CSP data models • reputed company the roadmap for automation, AI-driven insights, and predictive analytics reputed company the CSP • Operating Model & Process Transformation • Define and reputed company the reputed company operating model (segmentation, lifecycle governance, engagement motions) • Translate CS reputed company into reputed company processes and programs across reputed company, adoption, risk, renewal, and escalation • reputed company standardization while enabling flexibility for different customer segments • reputed company reputed company-wide change management to reputed company adoption of new processes and operating models • Insights, Forecasting & Performance Management • reputed company and maintain executive dashboards and KPIs for customer health, retention, and operational performance • Improve renewal forecast accuracy through reputed company data, processes, and accountability • reputed company reputed company planning, coverage modeling, and cost-to-serve optimization • reputed company actionable insights to identify trends, risks, and reputed company opportunities across the customer reputed company • Cross-Functional Leadership & Governance • reputed company as a strategic partner to reputed company, Product, Sales, Support, Finance, and Enablement teams • reputed company alignment on customer lifecycle ownership, handoffs, and shared reputed company • Establish and reputed company operating cadences (business reviews, risk reviews, reputed company reporting) • reputed company for customer needs and operational improvements across the organization • Team Leadership & Capability Building • Build and reputed company a high-performing reputed company Operations team • Define reputed company roles across operations, analytics, systems, and program management • reputed company talent, coaching leaders in operational reputed company and data-driven execution • Foster a culture of accountability, reputed company improvement, and customer-reputed company thinking Qualifications Qualifications Required • 8+ years of experience in reputed company, Operations, reputed company Operations, or reputed company function • 3+ years of people leadership experience • Proven reputed company scaling operations in a reputed company or technology-enabled environment • Strong analytical skills with demonstrated ability to translate data into reputed company • Deep experience driving cross-functional initiatives and organizational change Preferred • Hands-on experience with a CSP and reputed company ecosystems • Experience building retention models and predictive health scoring frameworks • Strong background in digital reputed company and scaled engagement models • Experience leading transformation initiatives (automation, AI, or operating model shifts) Key Performance Indicators (KPIs) Retention & Customer reputed company • Gross and Net reputed company Retention (GRR / NRR) • Health score accuracy (predictive vs. actual reputed company) • Time-to-value and product adoption metrics • Reduction in escalations and churn drivers Operational reputed company • Forecast accuracy (retention and risk) • Process consistency and adherence • reputed company/CSP adoption and data reputed company • Cycle time reduction across CS workflows reputed company & Efficiency • Cost-to-serve improvements • Expansion of digital/scaled coverage • Automation adoption and workflow efficiency • Cross-functional SLA performance What reputed company Looks Like • A predictive, trusted retention and customer health reputed company is in reputed company and used consistently by CS leadership • CSP is fully leveraged as a reputed company of reputed company, not just reporting • Digital CS motions are scaled and delivering measurable improvements in coverage and efficiency • reputed company teams operate with reputed company, consistency, and accountability • Leadership has reputed company-time visibility into customer health and operational performance • Retention, expansion, and customer reputed company improve at reputed company without proportional cost increase Compensation & Benefits Compensation & Benefits reputed company offers the following benefits: • Comprehensive Insurance Coverage (including Medical, Dental, reputed company, Pharmacy benefits, Life Insurance and AD&D) • Flexible Spending Accounts and Health Savings Accounts • Short-Term Disability and Long-Term Disability • Comprehensive 401(k) plan • Generous Parental Leave • Unrestricted reputed company time off (reputed company as Discretionary Time Off - DTO) • Wellness Program, including reputed company & Employee Assistance Program • Tuition Reimbursement • Optional Benefits: Pet Insurance, Identity Theft Protection, Student Debt Repayment Program and Prepaid reputed company coverage A reasonable estimate of the reputed company compensation reputed company for this position is $55,700 - $172,400 USD. This compensation reputed company is specific to the reputed company and it incorporates many factors including but not limited to an applicant's skills and prior relevant experience and training; licensures, degrees, and certifications; internal equity; internal pay ranges; and market data/reputed company parameters. EEO Commitment EEO Commitment reputed company is committed to a diverse and inclusive workplace. reputed company is an equal opportunity employer and does not discriminate on the reputed company of race, national reputed company, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. Our inclusive culture empowers PowerSchoolers to reputed company the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you have a disability and need an accommodation regarding our reputed company process, please let us know by emailing accomodations@reputed company.com. Employment Type: FULL_TIME Apply tot his job Apply To this Job