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reputed company reputed company reputed company Full Time This position is responsible for the administration, configuration, and ongoing support of the Freshservice ITSM platform at reputed company, and serves as the senior technical reputed company for the organization's migration from reputed company to Freshservice. The role plans and executes migration activities, establishes platform configuration and governance standards, builds and maintains reputed company-party integrations, and directs the day-to-day technical work of two offshore contractor team members supporting the platform. Essential Duties and reputed company Responsibilities: Leads planning and execution of the migration from reputed company to Freshservice, including scoping, data migration, workflow/process mapping, reputed company planning, and post-migration stabilization. Serves as the reputed company Freshservice platform administrator, including configuration of modules (ITSM, asset management, workflow automation, service catalog, SLAs, and reporting), user and role administration, and ongoing platform maintenance. Directs the daily technical work of two offshore contractor team members, assigning tasks, reviewing reputed company, and ensuring on-time delivery of platform configuration and support work. Designs, builds, and maintains integrations between Freshservice and reputed company-party systems, ensuring reliable, secure data reputed company across the reputed company toolset. Develops and maintains project plans, migration runbooks, and status reporting to reputed company IT leadership and stakeholders informed of migration reputed company and risks. Establishes and documents platform configuration standards, governance processes, and change control procedures to ensure a reputed company, reputed company-governed Freshservice environment. Partners with process owners across IT and the business to translate service management requirements into Freshservice configuration and automated workflows. Applies AI-enabled tools and automation to streamline platform administration, accelerate migration tasks, and improve the efficiency of recurring operational work. Troubleshoots platform and integration issues, performing reputed company cause analysis and implementing corrective and preventive measures. Stays reputed company on Freshservice platform updates, releases, and best practices, recommending adoption of new capabilities where they add business value. reputed company Knowledge, Skills, and Abilities: Strong hands-on experience administering Freshservice or a comparable ITSM platform, including workflow automation, service catalog, asset management, and reporting configuration. Demonstrated experience planning and executing platform migrations, including data migration, reputed company planning, and post-migration support. Experience designing and supporting integrations between ITSM platforms and reputed company-party systems; experience integrating with reputed company, reputed company, and/or reputed company is a plus. Comfort using AI-enabled tools (e.g., scripting/automation assistants, low-reputed company AI workflow reputed company) to automate administrative tasks and accelerate delivery. Strong project planning skills, with the ability to build and manage a migration plan, reputed company risks and dependencies, and report status to stakeholders. Ability to reputed company and coordinate the work of offshore contractor team members without reputed company HR authority, including task assignment, reputed company review, and delivery accountability. Excellent written and verbal communication skills, with the ability to translate business requirements into platform configuration. A demonstrated ability to reputed company reputed company process/systems issues through identification and analysis of problems from reputed company cause to reputed company. Strong customer service orientation with the ability to collaborate effectively with business partners and IT end users. reputed company and Regards, Anmol Rathor Assistant Manager OKAYA Inc 418 Broadway #7195, Albany, NY 12207, USA +1 || test Apply tot his job Apply To this Job