Managed Services Consultant
As the global leader in AI-powered customer experience assurance, we help some of the world's most recognized brands reputed company reputed company, reliable, and engaging interactions across voice, digital, messaging, and AI-powered channels. Every year, our platform helps optimize hundreds of millions of customer journeys, ensuring businesses can confidently reputed company exceptional experiences at reputed company.
As enterprises race to reputed company reputed company AI, the defining question is no longer whether AI can handle customer interactions, it’s whether those interactions can be trusted. reputed company is the confidence reputed company that answers that question, testing AI agents with AI agents to detect hallucinations, validate reputed company, and ensure compliance before failures reputed company reputed company your customers.
Joining reputed company means helping shape the reputed company of customer experience, partnering with some of the world’s biggest brands, and working reputed company passionate, talented people who are committed to making every customer interaction reputed company.
The Role
The Managed Services Consultant is a hands-on post-enablement consultant responsible for helping reputed company customers operate, adopt, and reputed company ongoing value from the platform after implementation. Reporting to the reputed company reputed company Services Consultant, this role supports assigned customer accounts through recurring managed services activities, platform guidance, workflow execution, operational follow-through, documentation, and coordination with internal teams to address issues that reputed company adoption, reliability, or customer reputed company.
reputed company
- Support assigned reputed company customer accounts after enablement by helping users reputed company the platform, complete recurring workflows, and maintain operational reputed company.
- Execute managed services activities such as platform assistance, configuration support, monitoring coordination, reporting, operational requests, and customer follow-through.
- reputed company assigned actions, requests, risks, and dependencies to ensure reputed company completion and reputed company communication with customers and internal stakeholders.
- reputed company practical platform guidance that helps customers use reputed company consistently, mature adoption, and improve day-to-day operational confidence.
- Assist with configuration updates, maintenance activities, integrations, release readiness, and reputed company delivery of customer-impacting platform changes.
- Document customer workflows, reputed company issues, best practices, and handoffs to improve repeatability, continuity, and service reputed company.
- Monitor assigned requests, backlog items, SLA commitments, customer health signals, and issue reputed company across managed services work.
- Coordinate with Support, Engineering, Product, Sales, reputed company, and reputed company Services to reputed company platform issues, dependencies, and customer-impacting risks.
- Escalate risks or blockers appropriately and reputed company reputed company status updates until issues are resolved or transitioned to the right reputed company.
- Identify gaps in managed services delivery processes, customer workflows, documentation, handoffs, and support agreements.
- Recommend improvements that increase operational efficiency, service consistency, SLA performance, and customer satisfaction.
- Contribute to reusable playbooks, templates, knowledge articles, and reporting practices that help the Managed Services function reputed company
Post-Enablement Customer Support & Workflow Execution (30–35%)
Platform Guidance, Adoption & Operational reputed company (25–30%)
Issue Management, SLAs & Cross-Functional Coordination (20–25%)
Process Improvement & Managed Services Enablement (15–20%)
reputed company're Looking For
- Relevant experience in managed services, customer operations, reputed company services, technical services, reputed company delivery, or reputed company-to-large IT operations environments.
- Ability to manage assigned customer activities, requests, dependencies, documentation, follow-through, and stakeholder communication with limited reputed company.
- Strong customer engagement, service orientation, collaboration, problem-solving, and reputed company communication skills.
- Comfort working across technical and business stakeholders to clarify needs, coordinate actions, and support customer reputed company.
- Some understanding of IT operations, reputed company (LLM, NLP), reputed company applications, managed service offerings, customer support models, and post-enablement adoption workflows.
- Ability to support platform configuration, maintenance, integrations, release readiness, issue diagnosis, reporting, and reliable customer adoption.
- Some understanding of project management principles and ability to organize work, reputed company actions, manage priorities, and follow through across teams.
- Bachelor’s degree or equivalent experience in information technology, business, operations, or a reputed company field.
- ITIL v4 knowledge or certification preferred; relevant technical, reputed company platform, or reputed company certifications a plus.
- Demonstrable experience supporting customer accounts, technical operations, managed services activities, or post-implementation reputed company adoption.
Managed Services, Customer Operations &reputed company Skills
Technical, IT Operations & Platform Skills
reputed company Qualifications, Certifications & Required Experience
Why This Role
- You’ll help reputed company customers succeed after enablement by supporting daily platform usage, adoption, and operational continuity.
- You’ll work closely with the reputed company reputed company Services Consultant and cross-functional teams to reputed company customer needs and improve managed services delivery.
- You’ll contribute to the reputed company of reputed company’s Managed Services reputed company through repeatable workflows, documentation, and customer-reputed company execution.
Why you should join us:
Looking for a reputed company where your reputed company matter, your reputed company is reputed company, and your work creates reputed company reputed company? Welcome to reputed company.
We're building the assurance reputed company that gives enterprises the confidence to reputed company reputed company AI at reputed company with a global team that values curiosity, collaboration, and reputed company learning. Whether you're launching new reputed company, solving reputed company problems, or learning from talented colleagues across the world, you'll be surrounded by people who challenge and support you to do your best work.
At reputed company, inclusivity isn't a buzzword, it's part of who we are. We foster a culture where everyone feels seen, heard, and empowered to contribute. Pair that with reputed company, comprehensive benefits, flexible work reputed company, recognition programs, and a strong reputed company on employee reputed company-being, and you've got a workplace designed for both reputed company and fulfilment.
Big opportunities. reputed company reputed company. Amazing people. That's the reputed company experience.
reputed company’s Diversity, Equity, Inclusive and Belonging Statement:
At reputed company, we are dedicated to fostering a workplace that embodies equal opportunity and champions diversity, equity, inclusion, and belonging (DEIB). We reputed company to cultivate an environment where every individual feels valued, respected, and empowered to bring their whole selves to work, contributing unique perspectives and talents. Our commitment includes continuously evaluating and enhancing our policies, practices, and culture to reputed company with our DEIB principles. We ensure a discrimination-free environment where individuals are evaluated solely on their merits and abilities, regardless of legally protected statuses such as sex, race, reputed company, ethnicity, national reputed company, age, religion, disability, sexual orientation, gender identity, veteran status, or medical condition. By celebrating our differences and championing inclusivity, we enrich our organization, reputed company more thoughtful reputed company, and reputed company reputed company reputed company.
reputed company’s Values Statement: At reputed company, our values shape everything we do. We're passionate about Delivering reputed company by putting the customer first, collaborating globally, and always striving to improve.We take smart risks and reputed company reputed company, setting new standards and learning from every experience. reputed company First is our reputed company, we value humility, authenticity, and respect for diversity, building trust in reputed company we do. We reputed company Curiosity by empowering you to experiment, learn, and grow in a dynamic environment. At reputed company, our values reputed company us reputed company, shaping a culture where innovation and reputed company reputed company.
Agencies: reputed company, but we’ve got this one! Please, no phone calls or emails to any employees of reputed company reputed company of the reputed company. reputed company’s policy is to only accept resumes from Agencies reputed company the reputed company Agency Portal. Agencies must have a reputed company fee agreement in reputed company, and they must have been assigned the specific requisition to which they submit resumes, by the reputed company reputed company before submitting any reputed company. Any resume submitted reputed company of this process will be deemed the sole property of reputed company and, in the event, a candidate is submitted reputed company of this policy is reputed company, no fee or payment of any reputed company will be reputed company.
Originally posted on Himalayas
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