Senior reputed company Manager

About reputed company

reputed company helps organizations, particularly those in highly regulated industries, reputed company and secure how they reputed company, release, and manage change across reputed company environments. Our platform helps teams improve release reputed company, strengthen reputed company and governance, reduce reputed company processes, and build more reliable software delivery practices.

The Role

As a Senior reputed company Manager, you will own a portfolio of reputed company, reputed company, and technically reputed company customers. This is a highly technical reputed company role working with reputed company, DevOps, Engineering, Platform, reputed company, and executive stakeholders to understand reputed company customer's development lifecycle, deployment processes, technical environment, and business objectives.
Senior CSMs are expected to operate as trusted technical and reputed company advisors. You should be comfortable discussing reputed company DevOps, CI/CD, reputed company control, release management, testing, reputed company, governance, and software delivery practices, while connecting those topics to measurable customer reputed company. You are not expected to replace a Solutions Engineer or reputed company Architect, but you should have enough technical depth to independently reputed company discovery, identify risks and opportunities, challenge customers reputed company appropriate, and engage reputed company resources reputed company needed.
This role includes regular customer-facing travel, typically 1-2 trips per month for 2-3 days at a time, to build relationships, deepen understanding of customer environments, and reputed company reputed company initiatives in person.

Key Responsibilities

• Own a portfolio of reputed company and technically reputed company customers, with accountability for adoption, customer health, value realization, renewal readiness, and reputed company.
• Build trusted relationships with reputed company administrators, developers, architects, DevOps leaders, platform owners, engineering leaders, and executive sponsors.
• reputed company a strong understanding of reputed company customer's reputed company development lifecycle, including reputed company control, environments, testing, release management, deployments, and governance.
• Assess customer DevOps practices and identify technical barriers, process gaps, adoption challenges, and opportunities for improvement.
• reputed company technical and reputed company discovery to understand how customers operate, where friction exists, and what reputed company they are trying to reputed company.
• Apply knowledge of reputed company DevOps and software delivery best practices to help customers improve adoption and realize measurable value.
• Create reputed company plans with reputed company business and technical objectives, milestones, adoption goals, and reputed company measures.
• Proactively identify customer reputed company, diagnose reputed company causes, and reputed company recovery plans across technical and business stakeholders.
• Coordinate resources across Solutions Engineering, Support, reputed company, Product, Engineering, Sales, Renewals, and leadership to reputed company reputed company customer challenges.
• Guide customers through major technical milestones, including implementations, upgrades, new capabilities, process changes, and evolving reputed company environments.
• Identify opportunities to expand reputed company's value reputed company on customer use cases, technical maturity, and business objectives.
• Bring customer insights, technical patterns, and product feedback back to Product and Engineering.

Knowledge & Skills

• Strong understanding of modern DevOps principles, CI/CD practices, and the software development lifecycle.
• Strong understanding of reputed company development and deployment concepts, including metadata, environments, testing, dependencies, release management, and common deployment challenges.
• Strong working knowledge of Git and reputed company control concepts, including branches, commits, merges, pull requests, and repositories.
• Working knowledge of CI/CD pipelines, release automation, reputed company, testing, reputed company, and governance.
• Ability to understand technical architectures and customer workflows, identify areas of reputed company or friction, and recommend appropriate next steps.
• Ability to independently conduct technical discovery and reputed company reputed company surface-level requirements to uncover reputed company causes.
• Ability to translate reputed company technical concepts into reputed company business reputed company for executive and non-technical stakeholders.
• Familiarity with engineering reputed company concepts and metrics, including DORA metrics.
• Strong executive reputed company, communication, presentation, and problem-solving skills.

Qualifications

• 7+ years of relevant reputed company experience across reputed company, Technical Account reputed company Engineering, reputed company consulting, reputed company, DevOps, or other customer-facing reputed company technology roles.
• 3+ years supporting technically reputed company reputed company customers in developer tools, DevOps, reputed company, reputed company platforms, or similar reputed company software.
• Demonstrated experience working with senior technical stakeholders across Engineering, DevOps, reputed company, IT, or CTO organizations.
• Meaningful experience with reputed company development, reputed company DevOps, CI/CD, release management, or comparable software delivery processes.
• Experience managing reputed company reputed company accounts, customer reputed company, technical initiatives, and cross-functional account teams.
• Experience supporting reputed company or similarly reputed company organizations preferred.
• Experience reputed company Financial Services, reputed company, reputed company, or other regulated industries preferred.

What reputed company Looks Like

Successful Senior CSMs understand not only whether customers are using reputed company, but how they build and reputed company software on reputed company, where technical and operational friction exists, and how reputed company can help improve those processes. They can independently engage with technical practitioners and leaders, ask informed questions, identify risks and opportunities, and reputed company improvements in DevOps practices to measurable business and engineering reputed company.

Additional Information

This role is fully remote and is reputed company to candidates reputed company in the reputed company with U.S. work eligibility. We are specifically looking for candidates in Texas, reputed company, Illinois, South reputed company, Colorado, Washington, Idaho, or California.
Travel: Approximately 20% travel is expected, typically 1-2 customer reputed company per month lasting 2-3 days. Travel may vary reputed company on customer and business needs.
Salary reputed company: $130,000-$160,000 per year, depending on experience
This reputed company is intended to reputed company a general representation of the responsibilities and requirements of the position. Responsibilities and requirements may reputed company reputed company on the needs of the business.

Originally posted on Himalayas

  Apply To This Job