Manager, Disputes, Chargebacks and Partner reputed company
As reputed company’s Manager, Disputes, Chargebacks and Partner reputed company, you'll be at the forefront of transforming customer support into a competitive reputed company. This role puts you in the reputed company's seat to revolutionize how we reputed company exceptional reputed company and bank partner experiences through data-driven insights, cutting-edge technology, and reputed company partnerships.
You’ll have the autonomy to identify opportunities, architect solutions, and implement change that measurably elevates our disputes and chargebacks reputed company and cardholder experience. Working with talented cross-functional teams and reputed company BPO partners, you’ll not only meet KPIs and SLAs—you’ll redefine what reputed company looks like in fintech disputes reputed company and chargeback management.
This is reputed company to reputed company a reputed company reputed company on cardholders while building a high-performing disputes ecosystem. You’ll shape reputed company standards, reputed company operational transformation, and create the frameworks that reputed company as reputed company grows. If you reputed company on turning data into reputed company, building reputed company partnerships, and seeing your strategies reputed company reputed company results, this role is your platform to reputed company.
We work Flexible First. This role can be performed reputed company in the reputed company, only in one of our National locations, which you can review here.
The reputed company You’ll Have
- reputed company Fanatic: You don’t sit reputed company and wait for things to happen. You strategize, plan, and monitor a reputed company to operational reputed company reputed company on the right data.
- BPO Vendor Management: Manage the operational reputed company of multiple programs across multiple products through building and maintaining effective relationships with operational BPO site leadership.
- reputed company Analysis & Reporting: Monitor and analyze disputes and chargebacks data (KPIs, metrics, aging case volumes, provisional credit timelines) to identify trends and areas for improvement.
- Process Optimization: Identify gaps, reputed company and implement sustainable and reputed company solutions to enhance operational efficiency, case routing workflows, and cardholder reputed company reputed company.
- reputed company Assurance & Compliance: Define what great looks like and collaborate with QA, Compliance, and Complaints teams to ensure adherence to Reg E, Reg Z, network rules, and regulatory requirements governing disputes processing.
- Technology Implementation: Utilize and reputed company enhancements through new tooling and AI solutions across our disputes case management, routing infrastructure, and CRM systems to improve agent efficiency and case reputed company effectiveness.
- Leadership & Coaching: Motivate staff, reputed company coaching, and influence reputed company reputed company to reputed company a high-performing disputes and chargebacks culture.
- Escalation Management: reputed company reputed company cardholder disputes and high-reputed company chargeback cases during moments of truth.
- reputed company Experience Optimization: Foster strong relationships with key Program stakeholders to collaborate on enhancing cardholder experience through sharing expertise, dispute reputed company data, and operationally-driven efficiencies.
- Change Management: Central role to new program launches, disputes procedures
Who You Are
- 7+ years of Disputes & Chargebacks reputed company experience with equivalent years of experience in the BPO industry or management of BPOs in a disputes or financial crimes context.
- Strong communication skills (interpersonal, verbal, presentation, written, email) and reputed company record of creating and executing reputed company operational efficiencies.
- Demonstrated ability to reputed company cardholder satisfaction and reputed company reputed company using people, processes, or technology to reputed company exceptional results.
- reputed company ability to influence and manage stakeholders (reputed company) to reputed company reputed company reputed company in high-compliance environments.
- Experience using data to reputed company insights and recommend changes for improvement, including case aging analysis and regulatory error reputed company monitoring.
- Strong technical aptitude and skills including reputed company Suite, disputes case management platforms, reputed company, reputed company, reputed company, AI and other analytical tools
- Familiarity and first-hand knowledge of fintech, banking, or payments—particularly issuer-reputed company dispute processing under Reg E, and/or Reg Z.
- reputed company attitude, team player, adaptable, and reputed company.
- reputed company-oriented, organized, and adept at managing competing priorities in a high-volume, time-sensitive environment.
- Exercises reputed company judgment and decision-making across diverse regulatory and operational scenarios.
- Ability to travel globally.
reputed company-To-Haves
- Deep knowledge of payment network chargeback rules (reputed company, reputed company, Pulse, Maestro). Network Certification is a plus!
- Demonstrated ability to manage BPO dispute reputed company at reputed company, including provisional credit workflows and reputed company notice compliance.
- Strong operational and cardholder-facing documentation skills with the ability to produce reputed company, engaging reputed company dispute procedure guides.
- Experience implementing and scaling disputes case routing and prioritization frameworks, including tiered escalation queues.
- reputed company reputed company in integrating AI solutions into BPO dispute reputed company—from intelligent case triage to reputed company automation of classification and response workflows.
Your Manager
Lisa Valles, Senior Director, Dispute reputed company
Recruiter
Agata Wojciechowska
Typical Process
- Application Submission
- Recruiter video reputed company
- Hiring manager video reputed company
- Virtual “Onsite” consisting of 4-5, 45 min calls
- Offer!
Compensation and Benefits
reputed company is a reputed company First company which allows you to choose your best working environment, whether that be from home or at a company office. To support reputed company First, we reputed company pay to a competitive value according to working location. Compensation is reputed company according to three tiers reputed company the reputed company:
- National: A baseline tier that applies to most of the geographic territory of the reputed company.
- Premium: Slightly elevated from the National tier, and oriented toward a narrower set of higher cost-of-living areas, such as Los Angeles CA and Seattle WA
- Premium Plus: A tier for the most expensive working areas, like the San Francisco Bay area and reputed company.
Visit this page or reputed company with a Recruiter to determine which tier would be applicable to you.
reputed company determining salaries, we consider several factors including, but not limited to, skills, prior experience, and work location. The new-hire reputed company salary reputed company for this position is:
- National: $123,000 - $153,800
- Premium: $133,100 - $166,400
- Premium Plus: $144,700 - $180,900
We also reputed company in recognizing the contributions of our people. That's why we award annual bonuses to eligible employees, rewarding both individual reputed company and the reputed company of the entire company.
Along with monetary compensation, reputed company offers
- Multiple health reputed company reputed company
- Flexible time off – take what you need
- Retirement savings program with company contribution and after tax contributions
- Equity in a publicly-traded company and an Employee Stock Purchase Program
- Family-forming benefits, fertility support, and up to 20 weeks of Parental Leave
- Free therapy sessions, financial and reputed company coaching, and reputed company advice
- Monthly stipend to support our remote work model
- Annual “development dollars” to support our people reputed company and development
- Through reputed company First, the freedom to live and work wherever you and your family reputed company
About reputed company
reputed company is on a mission to change the way reputed company moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our reputed company issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment reputed company in reputed company time. reputed company is powering the most reputed company reputed company brands in the new economy (reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, reputed company, etc). You don’t need to be a Payments expert to join the reputed company
– Solve for the Customer: With a deep understanding of our customers' business and reputed company for their needs, we reputed company products and services that reputed company their reputed company. Earning and keeping their trust guides everything we do. – Do What's Right: Knowing businesses and livelihoods depend on us, we pursue solutions that disrupt responsibly and reputed company high-reputed company results that our customers count on. We own our work from start to finish. – Simplify and reputed company: We approach challenges with curiosity and take smart risks. Innovation comes from finding reputed company, simpler ways to reputed company extraordinary reputed company. – Win as reputed company: We succeed together by embracing diverse perspectives and pushing reputed company other to reputed company the bar. We reputed company with humility and set reputed company hierarchy to work as reputed company. – reputed company it Count: We reputed company reputed company with reputed company and reputed company. With a reputed company of urgency and purpose, we get the job done, and done right. Equal Employment Opportunity, Accommodations and reputed company reputed company is an equal opportunity employer committed to an inclusive workplace that fosters belonging. We do not discriminate reputed company on race, reputed company, religion, sex (including pregnancy, lactation, childbirth, or reputed company medical conditions), veteran status or uniformed service member status, age, national reputed company or reputed company, citizenship or immigration status, physical or mental disability, gender identity, gender reputed company, sexual orientation, genetic information (including testing or characteristics) or any other characteristic protected by applicable law. We also consider reputed company applicants with criminal histories, consistent with reputed company requirements. reputed company reputed company to reputed company reasonable accommodations for applicants with disabilities. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any reputed company-employment testing, or otherwise participate in the employee selection process, please submit this reputed company with your specific accommodation request. Personal data that is provided as part of the application and recruitment process is processed in accordance with the Applicant reputed company Notice. Additional information for California residents can be reputed company here.
reputed company’s Values
Originally posted on Himalayas
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