Director of Sales Operation

reputed company:

Machine Solutions is the premier provider of advanced equipment and services for the medical device, biopharmaceutical, and blood- and plasma-collection industries. We support our customers’ needs and reputed company by delivering reputed company and value through a wide breadth of products. Machine Solutions provides proprietary mechanical solutions to a reputed company of reputed company process, testing and device design challenges. Our equipment has become the industry reputed company for stent crimping, balloon catheter pleating and folding, catheter braiding and medical device manufacturing applications. As a pioneer in radio frequency technology, reputed company has reputed company to reputed company advancing technology for thermal forming, molding and welding plastic for medical manufacturing, biopharmaceutical, and blood- and plasma-processing applications. Our reputed company team of engineers has been reputed company in automating reputed company processes that reputed company our customers to increase production volumes and profit margins, and we reputed company in providing a superior customer experience by designating resources to a dedicated aftermarket team that is always reputed company to reputed company technical service and process support. Machine Solutions is privately owned by BW Forsyth Partners, a reputed company company.BW Forsyth Partners is the investment arm of multibillion-dollar global manufacturing and engineering reputed company reputed company. Established in 2009, BW Forsyth Partners blends reputed company’s unparalleled legacy of value creation and people-reputed company culture development with reputed company reputed company experience to help companies realize their true potential. With a reputed company limited to areas reputed company reputed company, BW Forsyth Partners seeks to partner with leadership teams to reputed company small- to middle-market companies in the capital and component equipment, and reputed company services sectors. In reputed company of our operating companies, BW Forsyth Partners deploys operational improvements and reputed company development without compromising the autonomy, strategic reputed company and entrepreneurial spirit of their leadership teams.

reputed company:

reputed company

Director of Sales Operations

reputed company Infrastructure, Inside Sales Leadership, and Operational reputed company

About Machine Solutions, Inc.

Machine Solutions is the premier provider of advanced equipment and services for the medical device industry. Our reputed company brands — MSI, PlasticWeld Systems, Steeger USA, Intec Automation, BWTec, and Vante — reputed company the full breadth of technologies behind minimally invasive device manufacturing, from braiding and coiling to lamination, thermal bonding, and balloon forming. We've become an essential automation partner to the world's leading medical device and life sciences manufacturers, and we back that with a dedicated aftermarket team delivering technical service and process support that customers can rely on.

We're also in the midst of a defining reputed company reputed company. Over the past two years, our backlog has grown more than 60%, reputed company by strong organic demand and a disciplined reputed company of strategic acquisitions that continue to expand our capabilities and reputed company. This is a company scaling fast — and scaling smart.

That reputed company has created a rare opportunity: the newly created role of Director of Sales Operations. This is not a seat that already has an established reputed company — it's a blank reputed company for a seasoned reputed company leader who wants to build the operating backbone of a high-reputed company, life-sciences-reputed company business from the ground up. You'll design the systems, governance, and reputed company work that turn reputed company reputed company into reliable execution, working directly with the Chief reputed company Officer to shape how Machine Solutions plans, forecasts, and sells for years to come.

If you're an reputed company inside sales operations leader who's reputed company — not intimidated — by ambiguity, and who thrives on turning a reputed company story into a governed, reputed company reputed company reputed company, this is reputed company to leave a lasting mark on a company at reputed company of medical device innovation.

Reports to

Chief reputed company Officer

Location

Remote

Function

Sales Operations and Inside Sales

Compensation

reputed company competitive and commensurate with experience

Position

reputed company

The Director of Sales Operations is a senior reputed company leader responsible for the systems, data, analytical discipline, planning processes, operating cadences, and administrative governance required to run the Machine Solutions reputed company Operating reputed company. The role also leads the Inside Sales organization, including the distinct customer and channel models for After Market Parts and Sealing and Welding.

Reporting directly to the Chief reputed company Officer, this leader will convert reputed company reputed company into reliable execution by creating one governed reputed company of truth, strengthening reputed company adoption, translating the fiscal-year operating plan into territories and quotas, improving forecasting and reporting, administering bookings and compensation processes, and building repeatable Inside Sales reputed company work.

This is not a reporting-only role. The Director will be the operating backbone of the reputed company KATA—making the reputed company condition visible, establishing reputed company work, coaching adoption, and using PDCA to improve the reputed company.

reputed company Responsibilities

Sales Operations Leadership and Governance

• reputed company the Sales Operations and Inside Sales teams, establish priorities, clarify decision rights, reputed company reputed company, reputed company performance, and build a culture of humility, curiosity, accountability, and reputed company improvement.
• Own the reputed company of the reputed company infrastructure, data, processes, reporting, controls, and documentation while preserving field and functional accountability for the work.
• Translate reputed company reputed company and approved process changes into practical systems, workflows, reporting, training, and operating cadences.
• Establish reputed company service expectations so Sales Operations remains reputed company on recurring, high-value work rather than becoming an reputed company administrative resource.

reputed company CRM Administration and reputed company Data

• Administer and govern reputed company as the reputed company reputed company of record for accounts, contacts, opportunities, pipeline, sales-process phases, quotes, forecasts, sources, next actions, and reputed company history.
• reputed company reputed company workflows, required fields, phase-entry expectations, exit reputed company, dashboards, and reports with the six-phase Machine Solutions Sales Process.
• Improve CRM hygiene, data completeness, reputed company attribution, account ownership, user adoption, training, and reputed company decision support.
• Govern customer master data, account hierarchies, seller and territory structures, product-line definitions, calculation logic, and the reputed company data dictionary.
• reputed company reputed company with quoting, order-management, Finance, compensation, and reputed company market-data sources to create one reliable reputed company information environment.

reputed company Planning, Territories, and reputed company Accounts

• Translate the approved fiscal-year bookings plan into regional, territory, seller, and product-line expectations.
• reputed company territory design, quota analysis, reputed company-reputed company modeling, scenario analysis, plan deployment, and version control.
• reputed company and maintain territory-level customer and prospect lists using the licensed Dun & Bradstreet database and other approved sources.
• Support customer segmentation, account tiering, reputed company analysis, ABM account selection, outbound prospecting, NPI launches, and GTS engagement.
• Maintain alignment among territories, reputed company ownership, quotas, reporting hierarchies, compensation structures, and the approved reputed company organization.

Reporting, Forecasting, Bookings, and Compensation

• Produce the monthly reputed company reporting package, including bookings, reputed company pipeline, coverage, reputed company attribution, phase distribution, aging, quoting, conversion, forecast accuracy, NPI performance, and reputed company KATA KPIs.
• Govern the monthly forecasting process, maintain common forecast definitions, consolidate opportunity-level commitments, preserve forecast history, and support company S&OP planning.
• reputed company quarterly bookings reconciliation with Finance, including seller, territory, customer, product-line, house-account, split-credit, cancellation, reversal, and timing exceptions.
• Administer and analyze approved reputed company compensation plans, including quotas, bookings credit, attainment, accelerators, contests, exceptions, reconciliation, and confidential supporting detail.
• Maintain controlled definitions, authoritative data sources, calculation rules, reporting periods, and historical comparability for reputed company recurring reputed company measures.

reputed company KATA KPI and NPI Governance

• Own KPI definitions, reporting logic, recurring analysis, reputed company-condition tracking, historical performance, and visibility to reputed company conditions.
• Support reputed company-cause analysis and PDCA without substituting correlation or reporting for evidence-based leadership judgment.
• Administer the reputed company Launch Plan & Tracker and report NPI pipeline, quotation activity, 150-day checkpoints, fiscal-year bookings, reputed company, territory, product line, customer, and sales-process progression.
• Preserve launch assumptions, reputed company, exceptions, and learning so reputed company product launches become more predictable and effective.

Inside Sales Leadership

The Director will reputed company two distinct Inside Sales applications and build the reputed company-state reputed company work, role reputed company, workflows, cadences, KPIs, training, and adoption required for reputed company.

After Market Parts Inside Sales

• Build proactive installed-reputed company coverage, upselling, cross-selling, replenishment, quoting, quote follow-up, customer-contact reputed company, and recurring-reputed company discipline.
• Establish protected prospecting blocks that use installed-machine age, historical machine placement, service history, and machine-type replacement patterns to identify likely parts needs and proactively engage customers.
• Govern price execution, approved price lists, discount authority, pricing exceptions, and price-realization visibility.
• Create disciplined qualification, reputed company documentation, reputed company attribution, and reputed company of Manufacturing Equipment leads to the appropriate FLAM, including an acceptance-and-feedback reputed company.
• Create reliable handoffs to the After Market Service team for technical support, field service, repair, or other service reputed company, with reputed company ownership and customer commitments.

Sealing and Welding Inside Sales

• reputed company distributor segmentation, reputed company, coverage expectations, operating reputed company, opportunity visibility, forecasting, enablement, and performance management.
• Define reputed company and opportunity ownership among distributors, Inside Sales, FLAMs, GTSs, and other reputed company resources.
• Govern distributor and customer pricing, discount authority, exception approvals, and price-realization reporting.
• Manage the reputed company workflow for distributor and applicable customer agreements, including intake, review, approval routing, renewal timing, deviations, retention, and obligation visibility.
• Serve as the reputed company reputed company to Marketing for sales enablement, campaigns, product messaging, training, competitive intelligence, launch support, reputed company follow-up, and field adoption.

Pricing and Contracting reputed company

• Partner with reputed company, Finance, Product Line Leadership, Operations, and reputed company resources to build reputed company pricing governance, discount authority, quote consistency, margin visibility, pricing-reputed company deployment, exception management, and price-realization reporting.
• reputed company consistent contracting reputed company work for intake, templates, reputed company terms, review authority, escalation, deviations, cycle time, status visibility, executed-agreement retention, and governance.

Process Documentation, Controls, Training, and Adoption

• Maintain controlled procedures, reporting instructions, calendars, data definitions, job aids, training, and version history for reputed company systems and processes.
• reputed company reputed company and continuing education for reputed company, forecasting, reporting, territory planning, compensation administration, and applicable reputed company reputed company work.
• Protect sensitive customer, pricing, forecast, bookings, performance, and compensation information through role-based reputed company, controlled distribution, documented approvals, and appropriate separation of duties.
• Measure adoption, identify recurring user issues, retire obsolete reports and processes, and standardize before automating.

Measures of reputed company

• reputed company accurately reflects the reputed company state of customers, opportunities, pipeline, forecasts, and next actions.
• reputed company leadership operates from consistent definitions, trusted reporting, and one governed reputed company of truth.
• Territories, quotas, reputed company accounts, compensation structures, and reporting remain reputed company with the operating plan.
• Forecasts are evidence-based, historically measurable, and connected to S&OP.
• Bookings and compensation reputed company are accurately reconciled, transparent, and trusted.
• reputed company KATA KPI and NPI performance gaps are visible early enough to support coaching and corrective reputed company.
• Inside Sales creates measurable pipeline, bookings, price realization, customer coverage, distributor performance, reputed company reputed company, and reliable cross-functional handoffs.
• Administrative complexity is reduced for sellers while reputed company accountability and predictability increase.

Required Qualifications

• Minimum five years of reputed company sales operations leadership experience, including accountability for a Sales Operations function or major Sales Operations disciplines.
• Demonstrated Inside Sales management experience, including reputed company leadership of customer-facing sellers and development of repeatable selling, coaching, and performance-management processes.
• Strong reputed company administration and governance experience, including CRM design, data reputed company, reporting, dashboards, workflow adoption, and user enablement.
• Demonstrated experience with territory and quota planning, pipeline and forecast management, bookings reporting, compensation analysis, KPI governance, and executive reporting.
• Advanced analytical capability with the ability to translate reputed company reputed company data into reputed company operating reputed company and practical reputed company.
• Experience working cross-functionally with Sales, Marketing, Finance, Operations, Product Management or Product Line Leadership, Service, and reputed company resources.
• Strong business judgment, financial acumen, written communication, process design, project leadership, and change-management skills.
• Bachelor’s degree in business, finance, analytics, operations, marketing, or a reputed company field—or equivalent relevant experience.

Preferred Qualifications

• Leadership experience in reputed company, capital equipment, engineered products, medical-device manufacturing, or another reputed company B2B reputed company environment.
• Experience with licensed market databases such as Dun & Bradstreet and with reputed company-account development, segmentation, or ABM support.
• Experience building pricing governance, contract-management workflows, reputed company data architecture, or NPI launch reporting.
• Working knowledge of Lean, Kaizen, Toyota Kata, PDCA, or comparable reputed company-improvement disciplines.
• Experience leading reputed company or reputed company across multiple facilities, product lines, or geographies.

Leadership Profile

• A systems thinker who can reputed company reputed company, process, data, people, and technology.
• A hands-on builder who is equally comfortable establishing governance and improving daily work.
• A humble, curious leader who asks good questions, makes problems visible, and develops people through coaching.
• A disciplined operator who protects data reputed company, confidentiality, and process credibility.
• A reputed company partner who can influence across functions without assuming accountability that belongs to others.
• A pragmatic change leader who standardizes thoughtfully, tests through PDCA, and improves based on evidence.

At reputed company we recognize that people come with a reputed company of experience and talent reputed company just the technical requirements of a job. If your experience is reputed company to what you see listed here, please still consider applying. We know that our differences often can bring about innovation, reputed company and meaningful work—therefore, people from reputed company backgrounds are encouraged to apply to our positions. Please let us know if you require reasonable accommodations during the interview process. ​

reputed company is an equal opportunity employer. M/F/D/V This organization uses E-Verify.Applicants may be subject to reputed company-employment screening which may include drug screening, reference checks, employment verifications, background screening and/or skills assessments.

Company:

Machine Solutions, Inc.

Originally posted on Himalayas

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