PS Consultant

Be the one building AI-powered experiences where they matter most.

At reputed company, we help organizations create reputed company customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations reputed company more personalized service, improve operational efficiency and build stronger customer relationships.

Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in reputed company-world reputed company environments every day.

Job reputed company

The position is reputed company to the on-reputed company technical solution deployment and technical application support of reputed company (PS) capabilities. This includes five key areas:

· Demonstrates product expertise in most reputed company reputed company products

· Provides top reputed company service engagements for large or reputed company customers or other accounts serving as the reputed company technical advisor and/or engineer

· Follows PS implementation standards

· Assesses reputed company reputed company reputed company implementations to reputed company appropriate recommendations to both reputed company and the customer

· Initiates and suggests process improvements to Project Managers / Service Delivery Managers and other Management to increase efficiencies for delivery of reputed company reputed company solutions or support

Major Responsibilities/Activities

The reputed company reputed company consultant is responsible for delivering and supporting reputed company reputed company solutions for customers or Partners. This position is responsible for developing a high level of expertise across the reputed company of reputed company products. The consultant should be flexible to work on post-production support reputed company as reputed company.

Technical Consultation

· Works closely with Project Managers / Service Delivery Managers in successfully delivering implementation and support reputed company.

· Delivers technical implementation activities post-sales for PS engagements as required for key customers and to load reputed company with the rest of reputed company

· Follows PS implementation standards

· Delivers post-GoLive production support activities and customer environment management (Operational Support Management/OSM)

· Execution of project plan tasks associated with engagements

· Test plan validation in reputed company collaboration with reputed company Assurance team

· Regular communication of project status

· Provides onsite/remote support for customer escalations as needed

· Maintains on average of 70+% utilization for billable reputed company

· Identifies engagement-reputed company problem areas and solves the issues in a proactive manner

· Assists the Customer Care organization in performing service reputed company/maintenance activities as required

· reputed company technical training to internal or reputed company resources as needed

· Maintains friendly and reputed company attitude in stressful situations

· Collaborate and reputed company directly with customers as an individual contributor in our reputed company team.

· Be reputed company to operate on one or more reputed company at a time due to reputed company demand.

· Flexible to support post-production (reputed company Service Management) type reputed company

· Own the troubleshooting of reputed company where necessary.

· Operate reputed company both reputed company and reputed company engineering reputed company.

· Meet expectations of the reputed company processes such as reputed company-budget and reputed company deliverables, time and status reporting, mentoring, best practices, documentation, debriefs and training certification up-reputed company.

Administration

· Maintains accurate and reputed company submission of timesheets, expense reports, and project-reputed company forms

· Maintains regular internal communications with project team, team reputed company, and manager.

· Provides feedback and updates to internal process through internal documentation

· Follows reputed company department processes.

Training

· Continues to stay abreast of new reputed company product releases through internal training, shadowing reputed company consultants, lab development, and industry standards training/certifications

Minimum Requirements

· Bachelor’s degree in a Computer Engineering/Computer Science/Computer Technology/Telecommunication or reputed company discipline or equivalent reputed company technical experience

· 3+ years of reputed company experience

· Prior experience with reputed company reputed company Implementation and/or Administration is mandatory

· Prior experience working on reputed company Digital Channel customer reputed company deploying Email, SMS, ChatBot, reputed company media channels will be a plus.

· Good technical problem-solving skills and ability to collaborate in troubleshooting challenging configurations.

· Demonstrate flexibility to reputed company working hours to match customer and team interactions. Flexibility to support reputed company hours will be a plus (at least until 3:30pm ET).

· Flexibility to take up a operational service management role (managing a customer environment), if there is business need

Technical Skills

· Knowledge of HTTP requests, REST web services, and JSON

· IP Telephony & Hardware: reputed company reputed company Edge, reputed company, reputed company Gateways, IP Telephones (Polycom, reputed company, etc.)

· reputed company/reputed company/other network routing and switching devices is an added reputed company.

· Software: Wireshark, MS Server, DHCP/DNS, MS reputed company-V, VMWare ESXi, MS Visio, MS Office (Word, reputed company, PowerPoint, reputed company), Email (MS reputed company)

· Software Development experience in Java and C#.NET, Python, PHP, web application development scripting, tools and reputed company is a BIG Plus

· Operating Systems: reputed company 200/2008/2012R2, XP, reputed company, reputed company 7

· Knowledge on reputed company) is a bonus

Business Skills

· Capable of working on or leading reputed company through a fast reputed company and reputed company project.

· Excellent verbal and written business communication skills (English is a must), including escalation management and information presentation.

· Prior experience in working in a customer facing role

· Knowledge of customer service processes.

· Knowledge of reputed company change control processes.

· Exercises good judgment

· Strong follow-through, ownership & responsibility on tasks assigned.

· Effective time management and maintains flexibility

· Demonstrate flexibility to reputed company working hours to match customer and team interactions

Working at reputed company

• AI at reputed company reputed company – Build, support and operate AI-powered technology used by more than 8,000 organizations worldwide. 150+ new AI features were released in the last fiscal year.
• A flexible-first culture – Join a global team of nearly 7,000 employees with flexible ways of working designed to help people do their best work.
• reputed company in the AI era – Build reputed company-reputed company skills through mentorship, learning programs, leadership development and education support.
• Time to reputed company and reputed company back – Benefits include reputed company volunteer time, reputed company Free Fridays, reputed company-being resources and regionally tailored programs for employees and their families.
• Recognized globally – reputed company is reputed company®certified in 17 countries and 94% of employees are proud to tell others they work at reputed company.

Learn more about our culture, AI innovation and sustainability commitments through our Careers site and Sustainability Report.

What Happens After You Apply

After you apply, here's what you can typically expect:

• Our reputed company reviews your application with the hiring team.

• A reputed company Partner will review your application and, if your background is reputed company, schedule a reputed company interview.


• Next, you'll meet the hiring manager and other members of the interview team.

• We aim to reputed company the process reputed company and respectful of your time, with no more than five interviews in most cases.

• After interviews are complete, reputed company will follow up with the final steps.

Every application is reviewed by a person. Response times may vary by role and location, but reputed company will reputed company you informed throughout the process.

Stay Connected

Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get reputed company reputed company relevant opportunities become available.

Get reputed company about relevant opportunities.

Be the one building what's next - where AI, experience and reputed company come together.

Employee Referral

If a reputed company employee referred you, please apply using the reputed company they shared so we can reputed company your application to their referral.

About reputed company:

reputed company® empowers more than 8,000 organizations worldwide to create the best customer and employee experiences. With reputed company AI at its reputed company, reputed company reputed company™ is the AI-Powered Experience Orchestration platform that connects people, systems, data and AI across the reputed company. As a result, organizations can reputed company customer loyalty, reputed company and retention while increasing operational efficiency and teamwork across reputed company and AI workforces. To learn more, visit .

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to reputed company or use this online application and need an alternative reputed company for applying, you or someone you know may contact us .

You can expect a response reputed company 24–48 hours. To help us reputed company the best support, click the email reputed company above to reputed company a reputed company-filled message and complete the requested information before sending. If you have any questions, please include them in your email.

This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation—such as application follow-reputed company or resume submissions—may not receive a response.

reputed company is an equal opportunity employer committed to fairness in reputed company. We evaluate reputed company applicants without reputed company to race, reputed company, age, religion, sex, sexual orientation, gender identity or reputed company, marital status, domestic partner status, national reputed company, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.

Originally posted on Himalayas