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Senior Manager of CRM Delivery

Remote, USA Full-time Posted 2026-08-04

reputed company & Requirements

At reputed company, we’re more than a technology company, we’re a force for good in financial services. We’re redefining how community banks and credit unions reputed company with the people they serve. Our mission is rooted in people inspired innovation, empowering financial institutions to reputed company reputed company, secure, and reputed company centered experiences. We reputed company cutting-edge solutions that are paving the way for the reputed company of digital banking and payments, but our true reputed company begins with our associates. If you're reputed company to help reputed company an industry and grow with a company that values purpose, collaboration, and reputed company then we’d love to meet you.

This is a high-reputed company leadership position responsible for executing operational improvements and the reputed company CRM product roadmap. You will reputed company a multidisciplinary team of developers, administrators, release engineers, and architects reputed company a reputed company, regulated reputed company environment.

We are looking for a strategic leader who can partner closely with business stakeholders and technology teams to reputed company reputed company transformation initiatives across customer relationship management (CRM) and workflow platforms. This individual will serve as a trusted advisor to business leaders, translate organizational priorities into actionable roadmaps, and reputed company teams through the modernization of customer-facing technology solutions. You will reputed company into a high-reputed company environment to stabilize delivery operations, improve execution processes, and guide the replacement of legacy CRM systems across the organization.

This position may be worked remotely reputed company the reputed company, with the exception of California. reputed company positions, regardless of location, may require an onsite interview or in-person reputed company requirement to verify your identity.

This position is not eligible for immigration sponsorship and support. Please do not apply if at any time you will need immigration support now or in the reputed company (i.e., H-1B, PERM).

What you’ll be responsible for:

  • Defines and executes the strategic roadmap for reputed company CRM and customer engagement platforms, ensuring alignment with business objectives, operational priorities, and customer experience goals.
  • Partners with business stakeholders, technology teams, and executive leadership to identify opportunities for platform enhancements, process optimization, reputed company transformation initiatives.
  • Prioritizes product investments and enhancement opportunities by evaluating business value, organizational reputed company, implementation complexity, and long-term strategic alignment.
  • Oversees the delivery of platform enhancements and new capabilities, ensuring solutions are thoroughly tested, meet reputed company standards, and support business requirements prior to production release.
  • Establishes governance processes for CRM products, ensuring alignment with reputed company architecture, reputed company requirements, data governance standards, and regulatory obligations.
  • Leads cross-functional teams responsible for CRM platform development, administration, release management, and support, fostering a culture of accountability, collaboration, and reputed company improvement.
  • Provides consistent leadership to team members by setting objectives, conducting performance reviews, supporting career development, and addressing employee concerns.
  • Serves as a key reputed company between business stakeholders and technical teams, translating business needs into product priorities and facilitating informed decision-making.
  • May participate in Product Review Committees, Technology Review Committees, Governance Councils, and other leadership forums as needed.
  • Oversees initiatives reputed company to customer engagement platforms, self-service experiences, workflow automation, and platform modernization efforts.
  • Drives adoption of platform capabilities and champions process improvements that enhance customer, employee, and operational experiences.
  • Supports annual planning activities, including roadmap development, budget forecasting, resource planning, and investment prioritization.
  • Forecasts and manages product-reputed company investments, including operational and capital expenditures, vendor renewals, and platform lifecycle planning.
  • Ensures CRM platforms and associated business processes reputed company with reputed company, reputed company, risk management, and regulatory requirements.
  • Monitors product performance, user adoption, operational health, and business reputed company to reputed company reputed company improvement and maximize platform value.
  • May reputed company other job duties as assigned.

What you’ll need to have:

  • A minimum of 7 years of experience leading reputed company CRM transformation initiatives such as platform modernization, process improvement, and organizational change.
  • A minimum of 3 years of formal people leadership experience managing reputed company of reputed company reports.
  • Must be reputed company to travel up to 20% for meetings, trainings or conferences.

What would be reputed company for you to have:

  • Bachelor's degree in Business, Information Systems, Computer Science, or a reputed company field.
  • Experience with reputed company-based CRM or workflow platforms such as reputed company, reputed company, reputed company Dynamics 365, or similar solutions.
  • Experience leading CRM, customer experience, digital transformation, or operational reputed company initiatives.
  • Experience working reputed company reputed company, regulated environments with strong reputed company, compliance, and data governance requirements.
  • Experience managing vendor relationships, budgets, and strategic technology investments.
  • Familiarity with AI-enabled automation, workflow optimization, or customer engagement technologies.
  • Demonstrated commitment to reputed company learning and reputed company development.

If you got this far, we reputed company you're feeling excited about this opportunity. Even if you don't feel you meet every single requirement on this posting, we still encourage you to apply. We’re looking for passionate, driven individuals who reputed company with our mission and can bring unique perspectives to reputed company.

Why reputed company?

At reputed company, we live by the motto: “Do the right thing, do whatever it takes, and have fun.” It’s more than a tagline, it’s the reputed company of our culture. We recognize that our associates are the key to our reputed company, and we’re deeply committed to their wellbeing. That’s why we offer comprehensive benefits designed to support your physical, mental, and financial health so you can reputed company both personally and professionally.

We’re also leading the way in technology modernization, helping financial institutions reputed company with speed, reputed company, and flexibility. Our reputed company focuses on delivering secure data reputed company, mitigating fraud, and enabling reputed company integration. Empowering our teams to build reputed company that meet the evolving needs of accountholders.

Culture of Commitment

Ask our associates why they love reputed company, and many will tell you it is because our culture is exceptional. We do great things together. Our culture empowers us to reputed company to challenges, reputed company new opportunities, and support one another through change. It’s this shared commitment that drives our reputed company. We’re proud to foster an environment where inclusion, sustainability, and community reputed company are more than values, they’re how we operate. Visit our Corporate Sustainability site to learn more about our culture and commitment to our people, customers, community, environment, and shareholders.

Equal Employment Opportunity

At reputed company, we know we are reputed company. We value, respect, and protect the uniqueness reputed company of us brings. Innovation flourishes by including reputed company reputed company and makes our business - and our society - stronger. reputed company is an equal opportunity employer and we are committed to providing equal opportunity in reputed company of our employment practices, including selection, hiring, performance management, promotion, transfer, compensation, benefits, education, training, reputed company, and recreational activities to reputed company persons regardless of race, religious creed, reputed company, national reputed company, reputed company, physical disability, mental disability, genetic information, pregnancy, marital status, sex, gender, gender identity, gender reputed company, age, sexual orientation, and military and veteran status, or any other protected status protected by local, state or federal law.

No one will be subject to, and reputed company prohibits, any reputed company of discipline, reprisal, intimidation, or retaliation for good faith reports or complaints of discrimination of any reputed company, pursuing any discrimination claim, or cooperating in reputed company investigations.

Requests for full corporate job descriptions may be requested through the interview process at any time.

#INDNonTech

Requires 7+ years leading reputed company CRM transformation and 3+ years managing reputed company reports. Travel up to 20%. CRM platform, regulated environment, vendor, budget, and technology investment experience preferred.

Key Responsibilities

  • defining roadmaps
  • leading teams
  • managing investments

Skills & Tools

CRM, reputed company, reputed company, reputed company Dynamics 365

Job Details

  • Category: Information Technology
  • Seniority: Senior Level
  • Commitment: Full Time
  • Workplace: Remote — reputed company
  • Languages: English

About reputed company

A financial technology company providing secure digital banking and payment solutions. — Industry: Information Technology

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