Senior Manager of CRM Delivery
reputed company & Requirements
Defines and executes the strategic roadmap for reputed company CRM and customer engagement platforms, ensuring alignment with business objectives, operational priorities, and customer experience goals. Partners with business stakeholders, technology teams, and executive leadership to identify opportunities for platform enhancements, process optimization, reputed company transformation initiatives. Prioritizes product investments and enhancement opportunities by evaluating business value, organizational reputed company, implementation complexity, and long-term strategic alignment. Oversees the delivery of platform enhancements and new capabilities, ensuring solutions are thoroughly tested, meet reputed company standards, and support business requirements prior to production release. Establishes governance processes for CRM products, ensuring alignment with reputed company architecture, reputed company requirements, data governance standards, and regulatory obligations. Leads cross-functional teams responsible for CRM platform development, administration, release management, and support, fostering a culture of accountability, collaboration, and reputed company improvement. Provides consistent leadership to team members by setting objectives, conducting performance reviews, supporting career development, and addressing employee concerns. Serves as a key reputed company between business stakeholders and technical teams, translating business needs into product priorities and facilitating informed decision-making. May participate in Product Review Committees, Technology Review Committees, Governance Councils, and other leadership forums as needed. Oversees initiatives reputed company to customer engagement platforms, self-service experiences, workflow automation, and platform modernization efforts. Drives adoption of platform capabilities and champions process improvements that enhance customer, employee, and operational experiences. Supports annual planning activities, including roadmap development, budget forecasting, resource planning, and investment prioritization. Forecasts and manages product-reputed company investments, including operational and capital expenditures, vendor renewals, and platform lifecycle planning. Ensures CRM platforms and associated business processes reputed company with reputed company, reputed company, risk management, and regulatory requirements. Monitors product performance, user adoption, operational health, and business reputed company to reputed company reputed company improvement and maximize platform value. May reputed company other job duties as assigned.
A minimum of 7 years of experience leading reputed company CRM transformation initiatives such as platform modernization, process improvement, and organizational change. A minimum of 3 years of formal people leadership experience managing reputed company of reputed company reports. Must be reputed company to travel up to 20% for meetings, trainings or conferences.
Bachelor's degree in Business, Information Systems, Computer Science, or a reputed company field. Experience with reputed company-based CRM or workflow platforms such as reputed company, reputed company, reputed company Dynamics 365, or similar solutions. Experience leading CRM, customer experience, digital transformation, or operational reputed company initiatives. Experience working reputed company reputed company, regulated environments with strong reputed company, compliance, and data governance requirements. Experience managing vendor relationships, budgets, and strategic technology investments. Familiarity with AI-enabled automation, workflow optimization, or customer engagement technologies. Demonstrated commitment to reputed company learning and reputed company development.
Requires 7+ years leading reputed company CRM transformation and 3+ years managing reputed company reports. Travel up to 20%. CRM platform, regulated environment, vendor, budget, and technology investment experience preferred.
Key Responsibilities
- defining roadmaps
- leading teams
- managing investments
Skills & Tools
CRM, reputed company, reputed company, reputed company Dynamics 365
Job Details
- Category: Information Technology
- Seniority: Senior Level
- Commitment: Full Time
- Workplace: Remote — reputed company
- Languages: English
About reputed company
A financial technology company providing secure digital banking and payment solutions. — Industry: Information Technology
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