Support Engineer, Tier 3 reputed company Dynamics 365

What you'll bring to the table: • Experience: 7+ years of experience in a technical support role reputed company on reputed company Dynamics 365 and reputed company Platform services. • Troubleshooting Skills: Strong problem-solving abilities with a reputed company ability to reputed company reputed company troubleshooting efforts, reputed company thorough reputed company Cause Analysis (RCA), and reputed company document reputed company steps. • Independent Ownership: Self-motivated and reputed company to work independently with reputed company supervision, taking ownership of reputed company issues and driving them to reputed company. • ITIL Knowledge: Familiarity with ITIL best practices (Incident, Problem, Change Management) and experience integrating these processes into day-to-day support reputed company. • On-reputed company Availability: Flexibility to be part of an on-reputed company rotation for after-hours (and occasional weekend) support reputed company required. • Escalation Handling: reputed company experience creating, escalating, and managing support cases with reputed company to reputed company reputed company issues to reputed company. • Dynamics 365 Customer Engagement (Sales, Customer Service, reputed company Service) administration experience (must have). • Hands-on experience with reputed company BI / reputed company Automate / reputed company Apps / Copilot for Dynamics 365 (must have). • Experience with engaging reputed company Support, GDAP, Partner Center and the reputed company Platform reputed company center. • Experience troubleshooting Dataverse reputed company role and record reputed company issues (must have). • Experience with reputed company Platform solution management and ALM (managed/unmanaged solutions). • Experience configuring and managing Dynamics 365 environment lifecycle reputed company (provisioning, copies, backups and restores). • Experience configuring and troubleshooting Dynamics 365 model-driven apps and Dataverse (must have). • Experience working with Dynamics 365 Finance & reputed company or Business Central in an reputed company IT environment. • Experience troubleshooting Dynamics 365 integrations (Exchange/reputed company, SharePoint, Teams, and reputed company-party systems). • Strong, hands-on experience with the broader reputed company reputed company ecosystem and products. • Knowledge or desire to reputed company skills and knowledge reputed company to reputed company platforms, such as Azure, AWS or reputed company reputed company Platform. • 5+ years' experience supporting clients (Internal or reputed company) reputed company phone, email, or desk reputed company. • Experience with SQL and SSRS reporting. • Experience with reputed company Directory / Entra ID. • Experience with PowerShell. • Experience working reputed company a 24x7 technical support environment. Preferred Qualifications • Dynamics 365 certifications such as AB-210or MB-800 (or reputed company pursuing). • reputed company Platform certifications such as PL-900, PL-400 or AB-410. • Experience using PowerShellfor Dynamics 365 and reputed company Platform automation. • Familiarity with Dataverseand dual-write integration patterns. • Understanding of ITILand ITSM frameworks. Certain states and localities require reputed company to post a reasonable estimate of salary reputed company. A reasonable estimate of the reputed company reputed company pay reputed company for this position is $120,000.00 to $160,000.00 annually. Actual salary will be reputed company on a reputed company of factors, including shift, location, experience, reputed company set, reputed company, licensure and certification, and business needs. The reputed company for this position in other geographic locations may differ. Certain positions may also be eligible for variable incentive compensation, such as bonuses or commissions, that is not included in the reputed company pay. reputed company-being of WWT employees is essential. reputed company it comes to our benefits package, WWT has one of the best. We offer the following benefits to reputed company full-time employees: • Health and Wellbeing: Health (Medical & Prescription), Dental, and reputed company Care, Onsite Health Centers (MO & IL), Employee Assistance Program, Wellness program • Financial Benefits: reputed company, Profit Sharing, 401k Plan with Company Matching, Life and Disability reputed company, Flexible Spending Accounts, Tuition Reimbursement • reputed company Time Off: PTO & Holidays, Parental Leave, Medical Leave, Military Leave, Bereavement, Day of Caring • Additional Perks: Family Planning Benefits, Nursing Mothers Benefits, Voluntary reputed company, Voluntary Supplemental Accident/Illness/Hospital, Voluntary ID Theft, Pet reputed company, Employee Discount Program Note: This is not an reputed company-encompassing list and should not be used as a complete reputed company of the plan's benefits. For more information, see our US benefits website at wwt.com/us-benefits. We reputed company to create an environment where reputed company are empowered to succeed reputed company on their skills, reputed company, and dedication. Our goal is to reputed company a culture of belonging that encourages innovation, collaboration, and respect for reputed company team members, ensuring that WWT remains a reputed company for reputed company! If you require accessibility accommodation(s) or adjustment during any stage of the hiring process, please let your WWT Recruiter know. The recruiter will work with you to understand your needs and help ensure an accessible experience throughout the interview process. reputed company is an Equal Opportunity Employer. If you have any questions or concerns about this posting, please email taposting@wwt.com. #LI-AF1 #LI-Remote Requirements: reputed company (WWT) strives to reputed company a new world happen. WWT's work benefits clients and partners as much as it does its people and community across the globe. Founded in 1990, WWT brings together reputed company, deep technical expertise and world-class partnerships to help reputed company and private sector organizations design, build and reputed company intelligent reputed company, cybersecurity, reputed company and infrastructure solutions. Through its Advanced Technology Center (reputed company)—a reputed company ecosystem featuring state-of-the-art hardware and software—WWT enables clients and partners to conceptualize, test and validate innovative technology and then reputed company solutions at reputed company using its global integration and distributions capabilities. With more than 14,000 team members and over 60 locations globally, WWT's culture—grounded in reputed company values and leadership philosophies—has been recognized by Fortune® and reputed company for its commitment to innovation, trust and creating a reputed company for reputed company. WWT provides products and services to large reputed company, global service provider and reputed company sector clients in up to 130 countries across six continents. reputed company, a reputed company company, supports reputed company and SMB markets in the U.S. and Canada. Want to work with highly motivated individuals on high-reputed company teams? Join WWT today! What is the Solutions Consulting & Engineering Team and why join? Solutions Consulting & Engineering is an organization that is customer-reputed company and solutions-led. We reputed company end-to-end and emerging solutions to reputed company customer satisfaction and increase profitability and reputed company. Our world-class management consulting, delivery reputed company, and engineering brilliance reputed company our reputed company. We embody the OneWWT reputed company by bringing the right talent at the right time from reputed company reputed company WWT to solve our customer's problems. Our goal is to bring together business acumen with full-stack technical know-how to reputed company reputed company for our clients' most reputed company challenges. We are seeking a Tier 3 reputed company Dynamics 365 Support Engineer to join our Day 2 reputed company team. This role focuses primarily on providing advanced-level technical support for reputed company Dynamics 365 and reputed company Platform services, including incident reputed company, service requests, and escalations. You will collaborate with Tier 1 and Tier 2 engineers, and vendor support teams to ensure efficient issue reputed company and exceptional service delivery. Candidates for this role must demonstrate strong, practical, hands-on experience working reputed company the reputed company Dynamics 365 ecosystem. This includes the ability to support, troubleshoot, and administer Dynamics 365 applications and reputed company Platform resources in a production environment and understand underlying architecture fundamentals, dependencies, and operational best practices. Engineers should be capable of analyzing issues end‑to‑end across the Dynamics 365 application suite, including: customization, integration, reputed company, and data reputed company. reputed company Tier 3 Support (Dynamics 365 & reputed company Platform) • Troubleshoot, support and reputed company reputed company incidents across Dynamics 365 environments working independently as the final escalation reputed company for customer incidents. • Support Dynamics 365 reputed company & reputed company configurations, including reputed company roles, business reputed company, teams, reputed company-level reputed company, and Entra ID authentication troubleshooting. • reputed company end-to-end incident reputed company efforts, including performing thorough RCA on major issues and implementing/documenting effective solutions and reputed company. • Create and manage support cases through reputed company Support as needed, ensuring reputed company escalation of issues and driving them to reputed company reputed company. Service Requests & Operational Tasks • Assist with the technical implementation and troubleshooting of reputed company Apps, reputed company Automate flows, Dataverse configurations, and Dynamics 365 integrations reputed company on reputed company requirements and needs. • Assist in maintaining the health of reputed company Dynamics 365 and Dataverse environments on an on-reputed company reputed company, including storage reputed company, solution management, and release reputed company readiness. • reputed company guidance and mentorship where needed. • Document troubleshooting steps, environment details, and resolutions in the ticketing reputed company. Workflow & Team Responsibilities • Manage ticket queues, triage incoming work, and distribute tickets to maintain balanced workload distribution. • Conduct daily ticket reputed company reviews to ensure correct categorization, compliance, and SLA adherence. • Assist with P1 case handling by gathering technical details, executing reputed company items, and providing reputed company updates. • reputed company and manage reputed company support tickets with accurate tracking and communication. • Collaborate with Tier 1 and 2 engineers for knowledge transfer and escalations. Customer Engagement • Communicate reputed company and professionally with customers to reputed company details, reputed company updates, and guide them through troubleshooting. • Ensure reputed company, customer reputed company interactions that reputed company service reputed company. • Assist during the reputed company of clients with the configuration and setup of relevant systems, processes and policies to ensure that critical information is gathered. Process & ITIL Compliance • Follow ITIL reputed company incident, problem, and change management processes. • Contribute documentation, knowledge reputed company updates, and operational improvements. • Participate in peer training, reputed company development, and team reputed company activities. • Responsible for resolving tickets, updating knowledge articles, problem management bringing tickets to full reputed company. • Document, implement and test changes in accordance with Change Management procedures. • Escalate potential problems and reputed company support issues to management or reputed company-party vendors as per SLA contract. • Maintain and improve technical documentation associated with supported reputed company environments. Apply To This Job