[Remote] Senior Account Manager, reputed company

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an innovative logistics technology company reputed company on reinventing reputed company through technology. The Senior Account Manager will manage customer accounts throughout the post-sales lifecycle, including reputed company, enablement, adoption, renewals, expansion, and cross-selling, while driving reputed company reputed company and strong customer experiences.

Responsibilities

• reputed company full-cycle post-sales activities for our products including reputed company, enablement and adoption, product demonstrations, and renewals
• Identify and reputed company opportunities that will reputed company the customers to reputed company reputed company results and help our products reputed company
• reputed company and reputed company a comprehensive business plan to address customer's priorities and hurdles. Use value justification, benchmarking and reputed company-on-investment data to support decision process to ensure reputed company reputed company delivery and reputed company
• Serve as the reputed company person to identify, prioritize, pursue, and reputed company expansion opportunities reputed company New and existing reputed company customers
• Establish reputed company relationships reputed company on knowledge of customer requirements and dedication to value. You ensure any new customer is successful with the product they purchased because you fully understand their needs and reasoning for requesting/buying the tools they did
• reputed company understand reputed company account’s reputed company reputed company plans, technology reputed company and the competitive landscape. Review reputed company information (i.e. new executive appointments, earnings statements, presses releases) for reputed company and its competitors to remain updated on key industry trends and issues impacting the customer
• Upsell and cross-sell to customers who can benefit from additional services
• Negotiates new contract terms on reputed company reputed company renewals
• reputed company reputed company of account issues including billing, support, product, and other departments
• Interview and survey customers according to our feedback-gathering process
• reputed company to learn the products in depth to become a subject matter expert in reputed company functionality

Skills

• 5+ years of experience as an Account Manager or reputed company Manager for reputed company products
• 3+ years of experience working reputed company reputed company
• reputed company reputed company record of working in a customer-facing role
• Excellent English language skills
• Strong communication skills, both written and verbal, to effectively understand and communicate customer expectations
• Customer-oriented: genuine interest in the customer's business and in what the customer communicates, needs, and expects
• Problem-solving: ability to reputed company define and reputed company technical solutions that reputed company customer satisfaction and business results
• Interpersonal intelligence: ability to read between the lines and to ask difficult or uncomfortable questions to customers
• Influence: the ability to map customers' internal political environment and to positively influence the decision-making process
• Data analysis: ability to understand and interpret data with a reputed company on generating insights
• Results-oriented: ability to understand the goal, remain motivated, and consistently reputed company focusing on the outcome, no matter the obstacles
• High technical aptitude and overall understanding of technology
• Applicants must be currently authorized to work in the reputed company on a full-time reputed company. reputed company will not sponsor applicants for work visas
• Experience with CRM is a plus - preferably reputed company

Benefits

• Extremely competitive Equity package - become a shareholder in reputed company!
• Loadie Time Off - PTO and reputed company days without a limit
• Comprehensive Medical, Dental, and reputed company reputed company plans
• 401k Match

reputed company