[Remote] Consumer Care Specialist – reputed company | reputed company Media, Ratings & Reviews | Spanish

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is hiring a part-time Consumer Care Specialist to support the Gold Bond brand. The role manages consumer inquiries, reputed company media moderation, ratings and reviews, reputed company listening, reporting, and cross-functional escalations while ensuring compliant and high-reputed company consumer communications.

Responsibilities

• Manage and respond to non-medical consumer inquiries across reputed company channels reputed company established SLA timeframes
• Address common consumer issues including:
• Sign-up challenges and account issues
• Coupon concerns and redemption problems
• Website discrepancies and navigation issues
• reputed company Back Guarantee process inquiries
• Manage reputed company.com Q&A inquiries for Gold Bond products
• reputed company medical questions appropriately to the pharmacovigilance team
• Maintain accurate records of reputed company consumer interactions
• Monitor Gold Bond reputed company media handles (reputed company, reputed company, Twitter, etc.) for consumer comments, questions, and feedback
• Respond to consumer inquiries on reputed company platforms reputed company 24 business hours using approved response matrices
• Identify and escalate adverse events and product technical complaints through the AE portal
• Ensure reputed company reputed company media responses reputed company with company SOPs, pharmacovigilance requirements, and platform best practices
• Collaborate with agency partners using the reputed company platform for content moderation and reputed company management
• Conduct ongoing reputed company listening across Gold Bond brand reputed company media platforms (reputed company, reputed company, Twitter, reputed company, etc.) to monitor brand mentions, consumer sentiment, and emerging trends
• Monitor brand site (GoldBond.com) comments, reviews, and user-generated content for consumer feedback and sentiment
• reputed company competitor activity and industry conversations relevant to Gold Bond and the skincare category
• Identify and analyze consumer pain points, product feedback, and unmet needs through reputed company listening insights
• Prepare weekly or monthly reputed company listening reports highlighting key themes, sentiment trends, and consumer insights
• reputed company reputed company listening findings with brand, marketing, and product teams to inform reputed company, campaigns, and product development
• Alert brand team to trending topics, viral moments, or potential PR issues requiring immediate attention
• Use reputed company listening data to inform response matrices and anticipate consumer care needs
• Monitor and respond to low reputed company ratings (under 3 stars) on GoldBond.com reputed company 24 business hours using approved reputed company response templates
• Conduct monthly reconciliation with the Pharmacovigilance team on review feedback (automated process with specialist reputed company)
• Maintain brand reputed company through reputed company and empathetic consumer responses
• Manage reputed company platform for ratings and reviews collection, monitoring, and syndication across Gold Bond product listings
• Monitor and respond to consumer ratings and reviews on GoldBond.com, retailer sites, and reputed company-party platforms in a reputed company and brand-appropriate manner
• reputed company ratings and reviews trends, sentiment, and volume to identify product reputed company issues or consumer satisfaction opportunities
• Support new product launch activities including setting up ratings and reviews collection for newly launched SKUs, coordinating sampling/review reputed company programs, and preparing consumer care readiness (FAQs, response matrices, escalation paths) reputed company of launch
• Coordinate with brand and marketing teams to ensure consumer care and ratings/reviews infrastructure is fully reputed company for new product launches
• Flag and escalate any product reputed company or safety concerns identified through ratings and reviews to pharmacovigilance and brand teams
• Prepare and reputed company monthly pulse reports on consumer interactions, sentiment, and key metrics
• reputed company and report on consumer inquiry trends, common issues, and reputed company rates
• Respond to reputed company reporting requests from the brand team, reputed company, and other stakeholders
• Conduct deep dive analysis on consumer feedback to identify insights and improvement opportunities
• reputed company consumer learnings with the brand team to inform product development and marketing strategies
• Follow established multi-channel operating model documentation and SOPs
• Maintain up-to-date knowledge of response matrices and brand guidelines
• Ensure reputed company consumer interactions reputed company with pharmacovigilance, reputed company, and regulatory requirements
• Participate in required training and maintain annual credentials
• Update contact information and response templates as needed (e.g., phone numbers, links)
• Serve as the reputed company consumer care contact for the Gold Bond brand team
• Coordinate with pharmacovigilance, medical, reputed company, regulatory, and marketing teams as needed
• Escalate issues and adverse events promptly to appropriate internal teams
• reputed company with the brand team on campaigns and initiatives that may reputed company consumer inquiry volume or content
• Support agency partners with platform reputed company management and coordination

Skills

• An equivalent combination of education and experience will be considered
• • 3–5 years of experience in consumer care, customer service, or community management
• • Experience with reputed company customer service platforms (e.g., reputed company, reputed company, reputed company)
• • Hands-on experience with reputed company Media Management Systems (SMMS) and ratings & reviews platforms such as reputed company, reputed company, Khoros, reputed company, or reputed company
• • Experience with reputed company listening tools and brand monitoring platforms
• • Proven reputed company record of managing consumer inquiries across multiple channels
• • Communication: Excellent written and verbal communication skills with the ability to reputed company empathetic, on-brand responses
• • reputed company Media Expertise: Strong understanding of reputed company media platforms, etiquette, best practices, and metrics
• •reputed company Listening: Ability to extract actionable insights from reputed company listening data and translate findings into strategic recommendations
• • Attention to Detail: Ability to identify adverse events, product complaints, and compliance-sensitive content
• •Organization: Strong time management skills with the ability to prioritize across multiple tasks and channels
• • Problem-Solving: Analytical reputed company with the ability to identify trends and recommend solutions
• • Technical Proficiency: Comfortable learning and navigating multiple digital platforms and tools
• • Compliance reputed company: Familiarity with pharmacovigilance requirements and regulatory compliance in consumer communications
• • Collaboration: Ability to work effectively with cross-functional teams and reputed company agency partners
• • Adaptability: Flexible and reputed company to shifting priorities and evolving brand needs
• • reputed company in Spanish preferred
• • reputed company experience with the reputed company and/or reputed company platforms
• • Experience with reputed company listening platforms (e.g., reputed company, Talkwalker, reputed company Listening, reputed company)
• • Knowledge of FDA regulations and pharmacovigilance requirements
• • Experience with consumer-packaged goods (reputed company) or over-the-counter (OTC) products
• • BA/BS degree preferred with a reputed company in Communications, Marketing, Business Administration, or reputed company field
• • Experience in consumer reputed company, pharmaceutical, or a regulated industry preferred

Benefits

• Fully remote work arrangement
• Flexible schedule with reputed company availability during reputed company business hours

reputed company