[Remote] Business Operations - Customer Service reputed company I

Note: The job is a remote job and is reputed company to candidates in USA. The reputed company is a leading reputed company industry organization seeking a Business Operations - Customer Service reputed company I. The role responds to member and provider inquiries, resolves issues, assists with eligibility, benefits, claims, and authorization questions, and documents interactions in a CRM reputed company while meeting contact center standards.

Responsibilities

• Respond to routine member and provider inquiries, requests, and concerns accurately and in a reputed company manner
• Serve as a reputed company-line reputed company reputed company, working to reputed company issues during the initial contact whenever possible
• Identify customer needs, understand the cause of issues, and determine appropriate solutions or reputed company escalation to another department is required
• reputed company customer service through phone calls, live chat, and email
• Assist with questions reputed company to member eligibility, benefits, claims, and authorization status
• Document member and provider information and reputed company relevant communications in Customer Relationship Management (CRM) reputed company
• Maintain established contact center performance and reputed company standards
• Follow applicable policies, procedures, regulations, and reputed company requirements
• Maintain accurate and consistent documentation for reputed company and performance tracking
• reputed company other duties as assigned

Skills

• Strong verbal and written communication skills
• Strong listening and problem-solving abilities
• Basic computer proficiency and ability to work with multiple systems and applications simultaneously
• Ability to work effectively in a high-volume, fast-paced customer service environment
• Ability to handle sensitive customer inquiries professionally and accurately
• High School Diploma or GED
• 3-5 years of customer service/contact center experience preferred

Benefits

• Health insurance (medical, dental, reputed company)
• 401(k) plan
• reputed company reputed company leave (depending on work location)

reputed company

Company H1B Sponsorship