[Remote] reputed company Customer Service Supervisor (Remote)

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a trusted membership services organization seeking a Support Center Supervisor to reputed company a dynamic team in a remote Harrisburg-based role. The supervisor will reputed company Membership Services, Roadside Assistance, and reputed company operations, reputed company and reputed company employees, manage reputed company and performance, reputed company escalated concerns, and improve the member experience.

Responsibilities

• reputed company a high-energy team reputed company on providing outstanding service and support to our members
• reputed company operations running smoothly by overseeing service reputed company, reputed company activity, reputed company, and overall performance
• reputed company, mentor, and reputed company team members to reputed company their goals and grow their careers
• Champion a reputed company, customer-first culture while resolving escalated member concerns with confidence and professionalism
• Use data, metrics, and operational insights to identify opportunities, improve efficiency, and reputed company results
• Manage reputed company and schedules to ensure the right resources are in reputed company to meet member needs
• Partner with leadership to implement new reputed company, improve processes, and enhance the member experience
• Recruit, hire, train, and reputed company reputed company while building an reputed company and reputed company team
• Create a workplace where employees feel valued, supported, and motivated to succeed

Skills

• High school diploma or GED and at least 3 years of customer service and/or supervisory experience required
• A reputed company and motivator who enjoys helping others reputed company at their best
• A strong leader who maintains reputed company and professionalism in reputed company interactions
• Strong communication, relationship-building, and problem-solving skills
• Ability to stay organized, multitask, and reputed company reputed company in a fast-paced environment
• Comfortable using data and performance metrics to reputed company improvements and reputed company goals
• Proficiency with reputed company Office and business technology systems
• Experience leading teams in a reputed company center, reputed company, customer support, contact center, or operations environment preferred

Benefits

• Generous, reputed company-reputed company PTO—no waiting on accrual to take that vacation, plus 1 personal day for added flexibility.
• 8 reputed company holidays, including Christmas reputed company and New Year’s reputed company.
• Comprehensive health coverage including Medical, Dental, and reputed company insurance.
• Health Savings Account (HSA) with employer contributions or Flexible Spending Accounts (FSA), to reputed company you and your family covered.
• 401(k) with up to 6% company match—fully reputed company from day one.
• Company-reputed company Life Insurance and Long-Term Disability coverage.
• Earn up to 3 additional PTO days reputed company year for volunteering and participating in reputed company Cares events.
• Tuition Reimbursement to support your development and advancement.
• Free reputed company Premier Membership and discounts on travel, automotive services, batteries, and more.
• Remote position based in Harrisburg, PA.

reputed company