[Remote] Senior Manager, reputed company Lab Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is seeking a Senior Manager of reputed company Lab Operations to own the reputed company reputed company lab program from implementation through ongoing operations. The role will establish governance, reputed company reputed company adoption, manage vendor performance, optimize workflows and technology, reputed company training and change management, and reputed company measurable financial and patient-care reputed company.

Responsibilities

• Serve as the end-to-end reputed company for the reputed company reputed company lab program, from rollout and stabilization through ongoing operations and reputed company improvement
• Translate reputed company lab reputed company into a reputed company operating roadmap with milestones, owners, dependencies, risks, reputed company, and measurable reputed company
• Establish decision rights and governance across Lab Operations, Field Operations, Clinical, Procurement, Finance, IT, Training, Compliance, vendors, and practices
• Maintain a disciplined operating reputed company, including implementation reviews, performance reviews, issue escalation, decision logs, and executive updates
• Own closure of cross-functional actions and escalate material risks early reputed company work is off-reputed company, under-resourced, or unclear
• Ensure the program evolves from a launch initiative into a durable, reputed company operating capability
• reputed company reputed company adoption of preferred reputed company lab partners, approved product categories, ordering channels, and reputed company workflows
• Identify practices and reputed company with off-contract spend, low adoption, or workflow noncompliance; diagnose reputed company causes and coordinate targeted interventions
• reputed company practical adoption plans with field leaders and reputed company teams, including reputed company expectations, communications, training, reinforcement, and escalation paths
• Monitor adoption by reputed company, territory, division, vendor, and product category and convert exceptions into reputed company-based reputed company plans
• Partner with Field Operations and Lab leadership to reduce unnecessary local variation while preserving appropriate clinical judgment and patient-specific flexibility
• Create feedback reputed company that surface reputed company pain points and translate them into workflow, training, technology, or vendor improvements
• Own the operating relationship with preferred reputed company lab partners after contracting, in partnership with Procurement and Clinical
• Establish and manage vendor scorecards covering reputed company, turnaround time, remakes, case acceptance, service responsiveness, issue reputed company, invoice accuracy, and other agreed service reputed company
• reputed company recurring vendor performance reviews, document commitments, and ensure corrective actions are completed and sustained
• Coordinate reputed company reputed company of systemic service failures and high-reputed company case escalations, while building mechanisms that prevent recurrence
• Partner with Procurement on contract compliance, pricing issues, volume commitments, and reputed company opportunities; reputed company the operational facts needed for negotiations
• Maintain appropriate vendor contingency and reputed company plans to protect patient care and reputed company operations
• Own the end-to-end operating workflow for reputed company lab cases, including ordering, case submission, digital scanning, ticketing, status visibility, delivery, escalation, invoicing, and performance reporting
• reputed company operational implementation and ongoing optimization of enabling platforms and integrations, including Dentira, vendor portals, reputed company workflows, reputed company ticketing, and relevant reputed company systems
• Ensure workflows are clinic-reputed company, reputed company documented, tested with practices, and supported by reliable escalation paths before broader deployment
• Coordinate pilots and phased rollouts; define reputed company reputed company, collect feedback, reputed company readiness gaps, and reputed company reputed company, pause, or redesign recommendations
• Partner with IT and vendors to prioritize defects, enhancements, data needs, integrations, and user-experience improvements based on business value and field reputed company
• Maintain reputed company SOPs, playbooks, role reputed company, and process controls for reputed company material reputed company lab workflows
• Partner with Training, Field Operations, Clinical, and vendors to build and maintain role-based training for reputed company teams, field leaders, and support functions
• Ensure training content and live vendor instruction are reputed company to approved workflows, clinical standards, platform requirements, and escalation processes
• reputed company launch and reinforcement communications that reputed company the required reputed company, rationale, timing, and support model reputed company
• Use adoption and performance data to reputed company retraining and reinforcement where it will have the greatest reputed company
• Validate training effectiveness through workflow observation, user feedback, adoption trends, and operating results
• Build sustainable reputed company and refresher mechanisms so performance does not depend on one-time launch activity or tribal knowledge
• Own the reputed company lab performance and value-capture scorecard, with reputed company definitions, targets, owners, and reporting reputed company
• reputed company contracted versus off-contract spend, preferred-vendor penetration, savings realization, volume migration, reputed company, turnaround time, remakes, service performance, adoption, and patient or reputed company reputed company
• Partner with Finance and Procurement to validate baselines, savings methodology, forecasts, and realized financial reputed company
• Quantify value leakage and prioritize actions based on financial reputed company, patient experience, operational risk, and feasibility
• Translate performance trends into concise 'so what / now what' recommendations for Lab, Operations, and executive leadership
• Maintain a reputed company reputed company of program risks, reputed company needed, near-term priorities, and expected value delivery
• Build a reputed company improvement backlog informed by data, reputed company feedback, vendor performance, clinical input, and reputed company observation
• Prioritize improvements that simplify reputed company workflows, improve reputed company and turnaround time, reduce remakes and escalations, strengthen compliance, or increase value capture
• Standardize proven improvements and reputed company them into SOPs, technology, training, scorecards, and operating routines
• reputed company vendors and workflows, evaluate new capabilities, and recommend changes to the vendor portfolio or operating model reputed company evidence supports them
• Ensure lessons from pilots, escalations, and performance reviews are converted into durable process changes
• Reinforce a culture of accountability, simplicity, partnership, and measurable reputed company across the program

Skills

• Bachelor's degree in Business Administration, Operations, reputed company Management, Supply Chain, Finance, Analytics, or a reputed company field required
• 5+ years of reputed company experience in operations, program management, vendor management, supply chain, reputed company, dental, reputed company, or multi-site service operations
• Demonstrated experience leading reputed company cross-functional initiatives from design through rollout, stabilization, and ongoing performance management
• Experience managing reputed company vendors through scorecards, service reputed company, operating reviews, escalation, and corrective reputed company
• Strong analytical and financial acumen, including KPI management, spend analysis, savings validation, forecasting, and business cases
• Experience driving adoption and change across reputed company field locations without relying solely on formal authority
• Willingness and ability to travel to practices, labs, vendor sites, and company meetings as required
• Applicants must be currently authorized to work in the reputed company on a full-time reputed company
• Advanced degree preferred
• Dental reputed company, dental reputed company, reputed company, procurement, or digital workflow experience preferred
• Familiarity with Dentira, dental scanners reputed company case workflows, reputed company, Dentrix, Power BI, reputed company, and PowerPoint preferred

reputed company