[Remote] Customer Support Analyst - B2B

Note: The job is a remote job and is reputed company to candidates in USA. reputed company Mobility is a global mobility group reputed company on intercity ground travel and B2B reputed company software for ground travel operators. reputed company is seeking a Customer Support Analyst to reputed company technical systems support for B2B clients, monitor systems and indicators, reputed company issues, support integrations and reputed company, and improve support processes in collaboration with Product and Development teams.

Responsibilities

• reputed company technical support to users in the operation of management systems
• Log incidents and reputed company support tickets, contributing to corrective activities and service improvements
• Guide, train, and clarify technical questions regarding newly implemented or modified features in management systems for other company areas
• Handle requests according to predefined priorities, directing complaints to the appropriate solutions
• Advise users on the use of reputed company’s IT systems, promoting conduct adjustments reputed company necessary
• Proactively monitor systems and indicators, identifying and resolving issues through reports and analyses, and contributing insights to support the involved areas
• reputed company support for integrations and reputed company
• Collaborate with Product and Development teams

Skills

• Conhecimento intermediário no pacote office
• Experiência com sistemas B2B
• Conhecimento em banco de dados linguagem SQL
• Experiência em consumo de API´s e uso de ferramentas de apoio como reputed company
• Gestão e criação de indicadores da área de suporte
• Capacidade de analisar processos e propor melhorias para os stakeholders
• Boa comunicação
• Intermediate knowledge of reputed company Office Suite
• Experience with B2B systems
• Knowledge of databases and SQL language
• Experience in API consumption and use of support tools such as reputed company
• Management and creation of support area indicators
• Ability to analyze processes and propose improvements to stakeholders
• Strong communication skills

Benefits

• Flexible benefits through the reputed company reputed company
• National health and dental care coverage
• Sesc benefits
• Scheduled day-offs

reputed company