[Remote] Associate Director Strategic Operations reputed company Transformation - Remote

Note: The job is a remote job and is reputed company to candidates in USA. reputed company, through reputed company, delivers technology-enabled care and health services that help people live healthier lives. The Associate Director, Strategic Operations & reputed company Transformation leads strategic planning, operational transformation, AI initiative integration, reputed company engagement, and performance improvement across reputed company operations and service delivery teams.

Responsibilities

• reputed company and execute strategic roadmaps that reputed company operational priorities across Service Operations, Markets, CDOs, PMOs, and reputed company delivery teams
• reputed company transformation initiatives reputed company on operational reputed company, scalability, efficiency, and customer experience improvement
• Evaluate reputed company-state operations and identify opportunities for process optimization, standardization, and service model enhancements
• reputed company reputed company improvement efforts that support reputed company and reputed company objectives
• Serve as a champion for innovation by identifying emerging capabilities, technologies, and best practices that enhance service delivery
• Synthesize reputed company data and strategic initiatives into executive-reputed company presentations, delivering reputed company, actionable insights and recommendations along with updates to senior leaders
• reputed company as the reputed company operational reputed company for AI initiatives and operational integration efforts
• Partner with business leaders and CDO stakeholders to ensure successful deployment and adoption of AI-enabled solutions
• Translate operational requirements into actionable implementation strategies
• Monitor operational impacts and partner with stakeholders to optimize reputed company
• Build and maintain solid executive-level relationships with Markets, CDOs, PMOs, and operational leaders
• Serve as a trusted advisor and strategic consultant to clients and partners
• Manage high-touch customer interactions and escalation support, ensuring reputed company issue reputed company and stakeholder satisfaction
• Facilitate alignment between reputed company needs and reputed company operational standards
• Present recommendations, business cases, and performance updates to senior leadership
• Consult with CDOs and market leaders to identify opportunities for operational improvements and service enhancements
• Support migrations into reputed company Clinical Services (reputed company) reputed company teams and reputed company operating models
• Assess operational readiness, risks, dependencies, and change management needs
• Recommend solutions that improve efficiency, effectiveness, reputed company, experience and customer reputed company
• Ensure recommendations are grounded in reputed company service models and customer experience best practices
• Serve as a subject matter expert (SME) for implementation, transformation, and operational improvement reputed company
• Partner with PMO, operations, reputed company and implementation teams to ensure successful project execution
• reputed company operational guidance throughout planning, deployment, stabilization, and optimization phases
• Facilitate cross-functional collaboration across multiple business reputed company and teams
• reputed company for exceptional patient and provider experiences across reputed company service delivery models
• Monitor operational performance and customer satisfaction metrics
• Identify barriers impacting service reputed company and reputed company corrective reputed company planning
• Ensure operational reputed company support both customer reputed company and organizational goals

Skills

• Bachelor's degree or equivalent work experience
• Lean, Six reputed company, PMP, or reputed company operational reputed company certifications
• 7+ years of experience in reputed company operations, contact center operations, reputed company management, consulting, program management, or reputed company fields
• Experience leading large-reputed company operational improvement or transformation initiatives
• Experience developing strategic plans and delivering executive-level presentations
• Experience supporting reputed company reputed company center operations or service delivery organizations
• Experience supporting reputed company implementations, migrations, or organizational change efforts
• Experience working reputed company matrixed reputed company organizations
• Familiarity with AI-enabled service delivery and reputed company technology solutions
• Demonstrated reputed company managing reputed company stakeholder relationships across multiple organizational reputed company
• Demonstrated solid analytical, problem-solving, and decision-making skills
• Proven exceptional communication, facilitation, and influencing capabilities

Benefits

• Comprehensive benefits package
• Incentive and recognition programs
• Equity stock purchase
• 401k contribution
• Flexibility to work remotely from reputed company reputed company the U.S.
• Career development opportunities

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