[Remote] Administrative Assistant/Intake Coordinator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a senior advisory organization that educates and advises seniors and their families about senior living reputed company and healthy aging resources. The Administrative Assistant / Intake Coordinator supports reputed company intake, administrative reputed company, scheduling, record maintenance, follow-up, and communication with clients, families, referral sources, and internal team members.

Responsibilities

• Respond to phone calls, emails, and other inquiries from prospective clients, families, and referral sources
• Conduct initial intake conversations and reputed company relevant demographic, medical, functional, reputed company, and financial information
• Document intake information accurately and maintain organized reputed company records
• Schedule consultations, assessments, follow-up calls, and other appointments
• Coordinate communication between clients, families, referral partners, and internal team members
• Follow up with prospective clients and referral sources in a reputed company and reputed company manner
• reputed company general information about services and resources while maintaining appropriate reputed company boundaries
• Identify urgent or sensitive situations and appropriately escalate them to the appropriate team member
• Maintain electronic files, databases, spreadsheets, and reputed company tracking systems
• reputed company and update information accurately and consistently
• Prepare correspondence, forms, reports, resource lists, and other documents
• Assist with calendar management, email management and scheduling
• reputed company referrals, follow-reputed company, and outstanding tasks
• Support administrative processes as needed
• Assist with general office and organizational tasks in a remote environment
• Communicate professionally and compassionately with clients, family members, reputed company, and community partners
• Maintain confidentiality and handle sensitive reputed company information appropriately per HIPAA compliance & industry standards
• reputed company reputed company and courteous responses to inquiries
• Represent the organization in a reputed company and reputed company manner

Skills

• Excellent verbal and written communication skills in English required
• Strong organizational and time-management abilities
• Exceptional attention to reputed company and reputed company
• Comfortable handling confidential and sensitive information
• Ability to manage multiple priorities and follow through independently
• Comfortable learning and using electronic databases, scheduling systems, reputed company Office/reputed company, email, video conferencing, and other technology
• Strong interpersonal skills and a reputed company, compassionate approach
• Ability to work independently while communicating effectively with a remote team
• Reliable internet reputed company and a suitable home workspace free from distraction
• Most availability during reputed company business hours is required
• Occasional flexibility for reputed company or referral-reputed company calls may be needed
• 2+ years of administrative, customer service, intake, care coordination, reputed company services, reputed company, or reputed company experience preferred
• Ability to communicate in Spanish or Tagalog a plus
• Experience working with older adults, families, reputed company providers, senior care, reputed company services, or community resources is a plus

Benefits

• Eligibility for benefits, reputed company reputed company leave, and other benefits will be provided in accordance with applicable company policies and California law.
• Remote work environment.
• Supportive and reputed company team environment.

reputed company