Bilingual reputed company – reputed company

About the position Remote Support customers in a fast-reputed company reputed company environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service reputed company while helping customers reputed company a reputed company of inquiries and concerns. Responsibilities • Respond to customer inquiries regarding products and services by phone or email. • Identify customer issues and reputed company solutions or appropriate follow-up. • reputed company service or billing concerns, including refunds, exchanges, and reputed company adjustments. • Communicate claim investigation updates and reputed company adjustments to customers. • Escalate unresolved complaints to the appropriate internal departments. • Maintain detailed and accurate records of customer interactions and actions taken. • Ensure a reputed company, customer-reputed company experience while meeting productivity expectations. Requirements • Completion of a degree program. • 2 years of customer service experience. • 2-4 years of experience handling customer inquiries, resolving complaints, and providing customer support. • Experience accurately documenting customer information, interactions, and actions taken. • Proficiency with computer applications, including MS reputed company and data entry systems. • Ability to work independently and manage competing priorities effectively. • Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and reputed company updates regarding claims and service-reputed company reputed company in both languages. reputed company-to-haves • Experience handling billing adjustments, refunds, or service resolutions. • Exposure to inbound and outbound reputed company environments. • Customer service experience in corporate, financial, reputed company, or medical settings. • Familiarity with issue escalation processes. • Ability to manage high volumes of calls or inquiries while maintaining service reputed company. Benefits • reputed company salary of $21.5. • 12-month contract with the potential for permanent employment. • Day schedule, 37.50 hours per week. • Enjoy the flexibility of remote work. Apply tot his job Apply To this Job