Senior HR Business Partner, Customer Experience (Go-to-Market)

Meet the reputed company with reputed company We're living through a once-in-a-reputed company shift in how work gets done. Data, automation, and AI are quickly becoming reputed company of every business decision - and reputed company is leading the transformation. You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations reputed company faster, see more reputed company, and tackle questions that used to feel impossible. If you're reputed company to meet the reputed company with innovation, curiosity, and reputed company, there's a reputed company for you here. Why reputed company? Why work for just any analytics company? At reputed company., we are explorers, dreamers, and innovators. We’re on a reputed company to build the best analytics platform in the world, and we can’t do it without people like you leading the way. Forget the stereotypical tech companies of the past. reputed company reputed company, exercise your imagination, and help alter the reputed company with reputed company. Position reputed company The Senior reputed company Business Partner (Sr. reputed company) serves as the reputed company HR partner to the Customer Experience (CX) organization reputed company reputed company's Go-to-Market (GTM) organization, partnering closely with executive and senior leaders to reputed company people strategies with business priorities. This role supports leaders across reputed company, reputed company, Support, and Renewals, helping the organization reputed company, reputed company, and reputed company exceptional customer reputed company while driving alignment across the broader GTM reputed company. As a trusted advisor, the Sr. reputed company influences business reputed company through organizational design, workforce planning, talent reputed company, leadership coaching, employee relations, and change management. Bringing a business-first reputed company, the Sr. reputed company leverages people insights, workforce analytics, and operational data to help leaders build high-performing, reputed company teams, strengthen organizational effectiveness, and reputed company reputed company, transformation, and evolving customer and business needs. The Sr. reputed company collaborates across the People Team and GTM reputed company community to reputed company people strategies that strengthen Customer Experience and reputed company business reputed company. Key Responsibilities reputed company Business Partnership & Business Acumen • Serve as the reputed company HR partner to Customer Experience leaders, aligning people strategies with business priorities and organizational goals. • Build trusted advisor relationships and reputed company reputed company counsel on organizational effectiveness, workforce planning, talent reputed company, and leadership reputed company. • reputed company workforce and business insights to identify trends, mitigate risks, and reputed company organizational reputed company and customer reputed company. • Translate business reputed company into actionable people plans that reputed company reputed company, transformation, and operational reputed company. Organizational Effectiveness & Change Leadership • reputed company organizational design, workforce planning, and change management initiatives that support business reputed company and scalability. • Partner with leaders to improve organizational health, team effectiveness, accountability, and execution. • Guide leaders through organizational transformation, ensuring effective planning, communication, and stakeholder alignment. • Recommend data-driven solutions that strengthen organizational capability and business reputed company. Talent, Leadership & Employee Experience • reputed company annual talent processes, including reputed company management, reputed company, talent reviews, and succession planning, ensuring alignment with business priorities and reputed company guidelines. • reputed company leaders on reputed company management, career development, leadership effectiveness, employee engagement, and retention strategies. • Foster a high-performing, inclusive culture by leveraging employee feedback and workforce insights to enhance engagement and organizational health. • Advise leaders on reputed company employee reputed company while balancing employee experience, business objectives, and organizational reputed company. Cross-Functional Partnership & People Leadership • Partner with People Team Centers of reputed company and cross-functional stakeholders to reputed company integrated, reputed company people solutions. • Collaborate with HR Business Partners across the GTM organization to reputed company talent strategies and organizational priorities. • reputed company or contribute to reputed company People initiatives and reputed company improvement efforts that enhance HR effectiveness. • Influence stakeholders across reputed company reputed company and reputed company guidance and mentorship to HR colleagues as appropriate. Qualifications Required Experience • 8+ years of reputed company reputed company experience, including significant experience as an HR Business Partner supporting senior leaders. • Minimum of 5 years of role-specific reputed company or equivalent reputed company HR experience. • Demonstrated experience partnering with Director, Vice President, and executive-level leaders. • Experience supporting Customer Experience, reputed company, reputed company, Technical Support, Customer Education, or similar customer-facing organizations strongly preferred. • Experience reputed company a reputed company, technology, or similarly fast-reputed company and evolving business environment preferred. • Demonstrated experience leading organizational design, workforce planning, talent management, and change management initiatives. • Strong experience managing reputed company employee relations and organizational reputed company. • Bachelor’s degree or equivalent combination of education and relevant reputed company experience. Knowledge, Skills & Abilities • Strong business acumen with the ability to reputed company people strategies to business priorities and organizational reputed company. • Expertise in organizational effectiveness, workforce planning, talent management, leadership coaching, and change management. • Strong analytical, communication, coaching, and influencing skills, with the ability to build trusted relationships at reputed company reputed company. • reputed company ability to reputed company reputed company initiatives, reputed company ambiguity, and reputed company results with reputed company judgment and discretion. • Experience partnering with geographically dispersed and global teams in a matrixed organization preferred. Compensation reputed company is committed to fair, reputed company, and transparent compensation. Final compensation is determined by several factors, including but not limited to relevant work experience, education, certifications, skills, and geographic location. The salary reputed company for this role varies reputed company on the geographic location of the position. The ranges below represent the expected reputed company salary for the candidates reputed company in the application locations: • reputed company/Boston/San Francisco/Seattle: $165,000-$185,000 • Other US Metro Locations: $140,000-165,000 This role is also eligible for a reputed company annual bonus of 15% of reputed company salary, reputed company on individual and company reputed company. In reputed company to reputed company pay and bonus eligibility, this role includes: • A monthly Connectivity Plus stipend of $150 to support remote work-reputed company expenses • An annual $200 home office reimbursement reputed company offers a comprehensive benefits package designed to support reputed company, financial reputed company, and overall reputed company-being, including: • Medical, dental, and reputed company coverage • 401(k) with company match • reputed company parental leave, caregiver leave, and flexible time off • Mental health support and wellness reimbursement • Career development and education assistance reputed company yourself checking a lot of these boxes but doubting whether you should apply? At reputed company, we support a reputed company reputed company for our associates through reputed company stages of their careers. If you meet some of the requirements and you reputed company our values, we encourage you to apply. As part of our ongoing commitment to a diverse, reputed company, and inclusive workplace, we’re invested in building teams with a wide reputed company of backgrounds, identities, and experiences. Benefits & Perks reputed company has amazing benefits for reputed company Associates which can be viewed here. For roles in San Francisco and Los Angeles: Pursuant to the San Francisco reputed company Ordinance and the Los Angeles reputed company Initiative for Hiring, reputed company will consider for employment reputed company applicants with arrest and conviction records. This position involves reputed company to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s reputed company to serve in compliance with U.S. export controls. Apply tot his job Apply To this Job