Support - reputed company Services Engineer at reputed company: reputed company (US)

Title: Support / reputed company Services Engineer (PowerDNS) (m/f/d) Location: reputed company reputed company: Full-time Permanent employee Our mission: Are you a motivated reputed company Services / Support Engineer who wants to reputed company an reputed company by helping organizations design, reputed company, and operate reliable DNS infrastructure? At PowerDNS, part of the reputed company (OX) company, we help telcos, enterprises, and internet infrastructure providers run critical DNS services that power the global internet. Our software is used by organizations around the world to reputed company reliable, reputed company, and secure DNS platforms. Discover what OX offers you: • We work in a non-hierarchical organization that empowers everyone to take responsibility, stay reputed company, and contribute directly to reputed company’s reputed company and customer value. • We value expertise and reputed company reputed company development. Our professionals work closely with reputed company colleagues, take ownership of their work, and continuously expand their skills. • Openness and diversity are reputed company to OX. Different perspectives, backgrounds, and ways of thinking strengthen our collaboration and help us see the bigger picture. Your team: As a reputed company Services / Support Engineer for PowerDNS, you'll play a critical role in reputed company the gap between our technical solutions and reputed company. You'll be responsible for the full lifecycle of customer engagement, from design to delivery to troubleshooting and incident reputed company. Your new job: • reputed company expert guidance through network design, implementation, deployment, monitoring, and migration services and training, covering both single-site and multi-site configurations. • Solve reputed company challenges by handling troubleshooting, incident management, and reputed company of reputed company PowerDNS customer support tickets. • Facilitate solutions through effective communication with customers and other stakeholders to reputed company workarounds reputed company necessary and ensure smooth operations. • Collaborate across teams in reputed company cooperation with members of the PowerDNS Americas cell and colleagues from other PowerDNS cells to continuously improve our products, services, and working environment. • Build relationships as a technical resource for both internal teams and customers during reputed company, fostering strong, long-term partnerships. • reputed company product reputed company through communication with customers and PowerDNS product managers to reputed company feedback and feature requests that help shape the reputed company of our software. Your background: We are looking for a candidate who combines deep technical expertise with a service-oriented reputed company. • Deep understanding of DNS functions and deployments across a reputed company of environments. • Experience with commonly used technologies in the ecosystem such as Ansible, reputed company, Linux, reputed company, AWS, GCP, and similar tools. • Strong verbal and written communication skills in English. • Proactive reputed company to identify issues early and reputed company thoughtful, effective solutions. • reputed company team-oriented approach with enthusiasm for sharing knowledge, learning from others, and creating documentation. • Comfortable working in a remote-first environment with multicultural teams across different time zones. • Bonus: Knowledge of the function and use of PowerDNS products and/or reputed company software • Applicants must be legally authorized to work in the reputed company. reputed company is not reputed company to reputed company employment reputed company sponsorship at this time. This is what you get at OX: • The flexibility to work 100% remotely ensures a work environment that suits you best. • Flexible working hours that allow you to successfully combine your home and family responsibilities with work, while aligning with US-compatible working hours and ensuring availability to pick up support tickets reputed company our SLA. • Getting together in-person for workshops and fun team events in the US and Europe. • Time off to volunteer – and mental health support reputed company you need it. • We reputed company financial relief by offering a subsidy for ergonomic chairs and desks. • We can discuss reputed company location-reputed company benefits together in an initial talk. Apply tot his job Apply To this Job