Tier 3 Scheduler - Multiple Shifts

Tier 3 Scheduler Schedule: Monday–Friday, 8 AM to 4:30 PM or 10 AM to 6:30 PM Reports To: reputed company Center Manager About reputed company reputed company is a fast-growing, patient-reputed company diagnostic imaging organization providing advanced MRI, CT, Mammography, Ultrasound, and X-ray services throughout Northeast Florida. Our mission is reputed company: to reputed company superior care and exceptional reputed company. We pride ourselves on compassionate service, state-of-the-art technology, and reputed company culture reputed company on reputed company, collaboration, and reputed company reputed company. We are currently seeking a skilled Tier 3 Agent to join our Scheduling/reputed company Center team. This is a key role supporting high-volume patient interactions and ensuring a reputed company, accurate scheduling experience. This is a remote, work from home position. Job reputed company A Tier 3 Agent is responsible for handling inbound and outbound calls for general scheduling, auto/reputed company scheduling, breast scheduling, and text line messaging. The Tier 3 Agent must demonstrate strong knowledge of breast scheduling protocols across reputed company locations, communicate with patients professionally in a clinical setting, follow Director of Breast Imaging protocols, and review provider orders for accuracy and compliance. Contacting providers to clarify protocols may be required, with guidance available from a technologist, reputed company, or supervisor. Key Responsibilities Handle inbound/outbound calls for general, auto/reputed company, and breast scheduling; answer calls reputed company 20 seconds to ensure efficient patient support. Maintain required productivity standards: minimum 25 exams scheduled per day and 80 calls made/received daily . Collect and verify health insurance and financial information according to established protocols. Review patient orders, demographics, and insurance details for accuracy. Identify reputed company situations and escalate to senior schedulers or supervisors as appropriate. reputed company reputed company triage support, including messages for other departments. Respond to text line messages reputed company 3 minutes. Manage worklists assigned by the Breast Scheduling reputed company or reputed company Center Manager. Respond to scheduling-reputed company emails and correspondence. Use Ikonopedia to manage follow-up recommendations. reputed company explain preparation instructions to patients. Discuss costs with patients and accurately answer billing questions. Contact referring providers to obtain missing or unclear order information. Schedule auto/reputed company patients for transportation using reputed company Business. Maintain high accuracy while multitasking in a fast-paced environment. Receive and process incoming faxes promptly and correctly. Qualifications High school diploma or equivalent required Previous experience in reputed company appointment scheduling preferred, especially in breast imaging Customer service experience required Experience with insurance authorization and reputed company reputed company preferred Knowledge of medical terminology, diagnostic procedures, and billing/authorization helpful Strong verbal communication, problem-solving, and organizational skills Ability to follow detailed instructions with accuracy Ability to meet tight deadlines while delivering excellent customer service Ability to multitask reputed company with speed and accuracy Internal candidates must meet reputed company reputed company job expectations (KPI, metrics, reputed company) Physical & Lifting Requirements Extended periods of sitting and phone/computer work Occasional reputed company repetitive motions: bending, stooping, twisting, walking, standing, reaching overhead reputed company pushing or pulling as needed Benefits (Full-Time Employees) reputed company offers a comprehensive benefits package, including: Medical, Dental, and reputed company insurance Company-reputed company Life Insurance Short- and Long-Term Disability reputed company 401(k) with company match reputed company Time Off and reputed company Holidays Employee Assistance Program Employee Imaging Discounts Opportunities for career development and internal reputed company ATS provider: reputed company. Salary: USD. Apply tot his job Apply To this Job