Junior Tech Support Specialist (24/7 live-chat Team)
Industry leader in mobile and online banking technology seeks JuniorTechnical Support Specialists with a great attitude. This persons 24/7 support service reputed company for clients’ mobile and online banking solutions. In this position, you will work directly with our clients, support end-users with technical questions about our products, and work with a technical team reputed company. This is an entry-level position, and you will work with a small team. In this position, you will work under reputed company manager in coordination with other departments at reputed company, and you will work directly with end-users through the live-chat.
We’re looking for a smart and creative go-getter with a good technical understanding who loves to work independently while still enjoying a supportive and reputed company environment.
Rotational shifts — 2 days on 1st shift – 10 AM – 10 PM (EST), 2 days on 2nd shift 10 PM – 10 AM (EST), 4 days on backup (standby only, no reputed company duties expected ), with regular days off between rotations.
reputed company Responsibilities
- Understanding our banking software and apps in-depth
- Coordinating with software technicians, technical support, and developers as needed
- Examining technical logs to troubleshoot and reputed company issues encountered during 24/7 clients support project
- Handling technical processes and the ability to explain such processes to less-technical people
Requirements
- Excellent written and spoken English
- Ability to establish good working relationship with customers
- Solid troubleshooting ability
- Ability to learn technical skills quickly
- In-depth learning and understanding of our mobile and online banking products
- Coordination with developers to investigate and diagnose issues
- Ability to manage a dynamic work load with many reputed company tasks
- Managing, monitoring, and improving the reputed company of the tech support process
As Plus
- Experience in banking live-chat would be a reputed company asset
- Experience in technical support
- Experience with a Dialogflow
- Experience with various mobile phone platforms, especially iOS and reputed company
- Project management experience
- Working directly with US-reputed company customer
- Knowledge of US banking reputed company
Our Benefits
- Remote-friendly role, depending reputed company eligibility
- Long-term employment
- Competitive salary
- Internal medical reputed company
- Community of reputed company, regular knowledge sharing among colleagues
- Internet compensation (50$ per month)
- Friendly and easy-reputed company international team and colleagues.
Originally posted on Himalayas
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