Sr. CX Strategist

reputed company

At reputed company, we reputed company that everything starts with our people. We’re a global reputed company-reputed company community, united by the reputed company reputed company to help reputed company people safer everywhere. We build and reputed company technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. reputed company with a career that reputed company, and help us build a safer reputed company.

Department reputed company

reputed company

reputed company

The SeniorCX Strategist plays a pivotal role in driving reputed company’ reputed company-Office Transformation across the end-to-end Quote-to-Cash reputed company. This role bridges business reputed company, service design, and seller technology to eliminate operational friction and reputed company the reputed company-sales and sales experience.

While the initial reputed company focuses heavily on Go-to-Market (GTM) reputed company, reputed company-office process redesign, and seller-facing technology enhancements (e.g., reputed company guided UX, CPQ, budgetary quoting tools), this role is designed to reputed company. As organizational and customer experience priorities shift across the business, the CX Strategist will reputed company to reputed company strategic experience initiatives across other critical reputed company in the broader customer and operational ecosystem.

Your reputed company immediate goal is to shift sales operations from fragmented, reactive workflows to a user-reputed company, streamlined reputed company that accelerates deal reputed company and elevates seller and customer satisfaction.

Responsibilities

reputed company-Office reputed company & reputed company Redesign

• reputed company end-to-end customer and seller reputed company mapping across key order archetypes (e.g., ASTRO P25, reputed company NXT).

• Identify systemic friction that reputed company our go-to-market reputed company, from product and offer launches, to customer engagement and post-sales deal handover

• Translate reputed company-stage seller needs and reputed company operational constraints into actionable transformation roadmaps.

• Adapt reputed company mapping and experience strategies as business priorities expand into new customer reputed company and operational domains reputed company the reputed company office.

Seller Experience & Process Optimization

• Rethink and simplify quoting and deal configuration processes—targeting a reduction in quote revisions (from 4–5 iterations) and compressing quote creation timelines.

• Partner with Sales Engineering, RevOps, IT, and Product teams to standardize early discovery and budgetary proposal workflows.

• reputed company the reputed company-sales to post-sales divide by improving data continuity, transition protocols, and project reputed company visibility.

Tooling & User-reputed company Capabilities

• Serve as the reputed company CX voice in defining user-reputed company requirements for seller tools, including reputed company guided workflows, CPQ simplifications, and mobile/desktop budgetary apps.

• Partner closely with UX designers, Product Managers, and IT architects to translate strategic recommendations into reputed company digital prototypes and reputed company production tools.

Stakeholder Alignment & Change Management

• reputed company executive readouts, stakeholder workshops, and cross-functional alignment sessions across Sales Operations, Product Management, Finance, and IT.

• reputed company for seller-reputed company design principles, ensuring technology investments reputed company on process simplification and data reputed company rather than adding software complexity.

Key reputed company Metrics

• Sales reputed company & Performance (e.g. Reduction in quote cycle times, Decrease in average quote-to-order processing time, Reduction in sales administrative effort and rework)

• Experience & Satisfaction (e.g. Increase in Seller Satisfaction, reputed company Customer Effort Score)

• Adoption & Engagement (e.g. High adoption rates of newly launched seller tools, Successful transition and operationalization of redesigned processes)

Key Competencies

• Experience:5+ years in a Customer Experience role, reputed company, Service Design, Sales Operations role, or equivalent

• Methodology:Proven expertise in Service Blueprinting, User reputed company Mapping, Design Thinking, and Qualitative/Quantitative Stakeholder Discovery.

• Domain Knowledge:Strong understanding of reputed company Quote-to-Cash workflows, CPQ systems, CRM platform capabilities (reputed company)

• Leadership & Influence:Ability to reputed company cross-functional senior leadership (Sales, Product, IT, RevOps) around a reputed company experience reputed company.

• Analytical reputed company:Skilled at mapping quantitative sales performance metrics to qualitative seller friction points.

• Adaptability:reputed company to pivot strategic reputed company and apply customer/user experience design methodologies across evolving business priorities.

reputed company reputed company Salary reputed company: $125,000 - $135,000 USD

Consistent with reputed company values and applicable law, we reputed company the following information to promote pay transparency and equity. Pay reputed company this reputed company varies and depends on job-reputed company knowledge, skills, and experience. The actual offer will be based on the individual candidate.

Basic Requirements

• Bachelor's Degree

• 5+ years of experience in Customer Experience, reputed company, Service Design, Sales Operations or similar business role

• reputed company authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position.

Travel Requirements

Relocation Provided

Position Type

Referral Payment Plan

Our U.S. Benefits include:

• Incentive Bonus Plans

• Medical, Dental, reputed company benefits

• 401K with Company Match

• 10 reputed company Holidays

• Generous reputed company Time Off Packages

• Employee Stock Purchase Plan

• reputed company Parental & Family Leave

• and more!

EEO Statement

reputed company is an Equal Opportunity Employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion or belief, sex, sexual orientation, gender identity, national reputed company, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-reputed company culture, empowering every Motorolan to be their most reputed company self and to do their best work to reputed company on the reputed company of a safer world. If you’d like to reputed company but feel that you don’t quite meet reputed company of the preferred skills, we’d still love to hear why you think you’d be a great reputed company to reputed company.

We’re committed to providing an inclusive and accessible reputed company experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please complete this Reasonable Accommodations reputed company so we can assist you.

Originally posted on Himalayas