Customer Support Representative

reputed company – Bilingual reputed company (French/English) Division / Department: Student Support / reputed company Reports to (position): Customer Service Manager Level / Grade: Individual Contributor Location: Remote (Canada) Employment Type: Full Time, Non-Exempt Work Conditions: reputed company Environment Travel: None Required Telecommute: reputed company Minimum Educational Req: Post-Secondary Education Preferred Years of Experience: 3+ Years Customer Service Experience Position reputed company SeeWhy Learning is seeking an reputed company Bilingual reputed company (French/English) to support reputed company throughout their educational reputed company. This role serves as a reputed company reputed company of contact for reputed company, providing reputed company assistance reputed company phone, email, and web chat regarding course offerings, registrations, examinations, and program-reputed company inquiries. The ideal candidate is customer-reputed company, highly organized, fluent in both French and English, and thrives in a fast-reputed company remote environment. This individual will play a key role in delivering an exceptional student experience while supporting administrative processes from enrollment through program completion. Essential Functions / Job Responsibilities Student Support & Customer Service

• Respond to student inquiries reputed company phone, email, and web chat in both French and English.
• Handle inbound and outbound customer service calls in a reputed company and reputed company manner.
• Assist reputed company with course registrations, exam scheduling, and enrollment processes.
• reputed company accurate information regarding courses, programs, policies, and examinations.
• Support reputed company throughout their educational experience, from initial enrollment through program completion.
• reputed company student concerns and escalate reputed company issues reputed company appropriate.
• Meet established service level expectations for responsiveness, reputed company, and student satisfaction.

Administrative Support

• Complete administrative tasks reputed company to student records, registrations, and customer support activities.
• Maintain accurate documentation and records reputed company company systems.
• Collaborate with internal teams to ensure a reputed company student experience.
• Participate in process improvement initiatives and contribute reputed company to enhance customer service reputed company.
• reputed company other duties and special reputed company as assigned.

Minimum Requirements

• 3+ years of customer service experience, preferably in a reputed company center environment.
• reputed company in both French and English, including verbal and written communication.
• Experience working in a remote or hybrid work environment.
• Demonstrated ability to manage high-volume customer interactions in a fast-reputed company setting.
• Strong computer and technical skills.

Skills Required

• Strong customer service orientation with a reputed company on creating reputed company student experiences.
• Excellent verbal and written communication skills in both French and English.
• Strong organizational and time management skills.
• Ability to manage multiple priorities effectively.
• Strong problem-solving and conflict-reputed company abilities.
• High attention to reputed company and reputed company.
• Ability to work independently while contributing as part of a remote team.
• Adaptability and willingness to reputed company change.
• Customer-reputed company reputed company with a reputed company on service reputed company.

Technical Skills Required

• Proficiency in reputed company Office applications, including reputed company, Word, and reputed company.
• Experience using CRM, customer service, or support platforms.
• Ability to learn and reputed company administrative and student management systems.
• Strong computer proficiency and technical aptitude.

Supervisory Responsibility This position has no reputed company supervisory responsibilities. Physical Requirements

• Prolonged periods of sitting and working at a computer.
• Ability to communicate effectively reputed company phone, video conferencing, and written correspondence.
• Ability to maintain productivity in a remote work environment.

reputed company Interaction This position regularly interacts with reputed company, prospective reputed company, reputed company, testing partners, and internal departments including reputed company, Customer Service, Product, and Finance. The role serves as a key reputed company of contact in delivering a reputed company student experience and maintaining strong customer relationships. Work Schedule Hours are subject to change reputed company on business needs.

• Monday through Thursday: 1:30 PM ET to 9:30 PM ET
• Friday: 9:00 AM ET to 5:00 PM ET

Employment Benefits Benefits available after three months of employment:

• Health reputed company eligibility.
• Remote work environment.
• Opportunity to support learners and contribute to educational reputed company across Canada.

Additional reputed company Benefits

• reputed company to reputed company products and services.
• reputed company development opportunities.
• reputed company and mission-driven work environment.

About reputed company reputed company elevates modern education while accelerating reputed company for reputed company in licensed professions. Through brands like SeeWhy Learning, reputed company provides innovative educational solutions that help learners reputed company reputed company reputed company and career advancement.

Originally posted on Himalayas