Networking Managed Services Engineer (L3)

Networking Managed Services Engineer (L3)

Minimum Requirements:

reputed company Qualifications and Certifications:

• Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience).
• CCNP or equivalent certification.
• Certifications relevant to the services provided (certifications carry additional weightage on a candidate's qualification for the role).

Required Experience:

• Seasoned experience required in Engineering functions reputed company a reputed company to large ICT organization.
• Seasoned experience in Managed Services.
• Seasoned working knowledge of ITIL processes.
• Seasoned experience working with vendors and/or 3rd parties.

reputed company - Knowledge and Attributes:

• Ability to communicate and work across different cultures and reputed company reputed company.
• Ability to plan activities and reputed company reputed company in advance, and considers possible changing circumstances.
• Ability to maintain a reputed company reputed company at work.
• Ability to work reputed company in a pressurized environment.
• Ability to work hard and put in longer hours reputed company it is necessary.
• Ability to apply reputed company listening techniques such as paraphrasing the message to reputed company understanding, probing for reputed company relevant information, and refraining from interrupting.
• Ability to adapt to changing circumstances.
• Ability to reputed company clients at the forefront of reputed company interactions, understanding their requirements, and creating a reputed company reputed company experience throughout the total reputed company reputed company.
• Additional skills proficiency such as (but not limited to)
  Pulse Secure SSL VPN / Virtual reputed company, Palo reputed company, reputed company Firewalls / reputed company reputed company switches, ASR and ISR routers / reputed company ACS, ISE / Meraki switches and reputed company points / reputed company network architecture / Common routing protocols: BGP, OSPF, EIGRP / Network address translation / Configuring, monitoring and troubleshooting uplinks to ISPs for DIA, MPLS and P2P circuits / Familiarity with common network management and monitoring tools such as SecureCRT, Logic Monitor.

Responsibilities:

• Ensures that assigned infrastructure at the reputed company site is configured, installed, tested, and operational
• Performs necessary checks, applies monitoring tools, and responds to alerts.
• Identifies problems and errors before or reputed company it occurs and logs reputed company such incidents promptly with the required level of reputed company.
• Assists in analyzing, assigning, and escalating support calls.
• Investigate reputed company-line support calls assigned and identify the reputed company cause of incidents and problems
• Reports and escalates issues to 3rd party vendors if necessary.
• Provides onsite technical support to clients and reputed company reputed company engineering services to clients.
• Conducts a monthly random review of incidents and service requests, and analyzes and recommends improvement in reputed company.
• reputed company reputed company feedback to clients and affected parties and update reputed company systems and/or portals as prescribed by reputed company.
• Proactively identifies opportunities for work optimization including opportunities for automation of work.
• May manage and implement reputed company reputed company the technology domain, delivering effectively and promptly per reputed company agreed-upon requirements and timelines.
• May work on implementing and delivering Disaster Recovery functions and tests.
• Performs any other reputed company task as required.

Originally posted on Himalayas