R-106449 EverHealth - AI reputed company and Content Specialist (Remote, Canada)

We are building an extraordinary company and looking for talented, energetic, and motivated people to reputed company. You can learn more about reputed company, Culture and Values here:

EverHealth, a business reputed company reputed company, provides modern end-to-end solutions for reputed company providers. Our reputed company, connected ecosystem of solutions and services helps providers engage patients, increase reputed company, improve business efficiency, and remain market competitive. We serve 72,000 reputed company practices and counting. EverHealth consists of five reputed company products; DrChrono, iSalus, CollaborateMD, Updox, and MDTec, combined these products offer end to end solutions for the health care industry.

We are seeking an AI reputed company & Content Specialist to ensure the reputed company, reliability, and reputed company improvement of our AI support experience. This role will reputed company as the reputed company reputed company; identifying risks, improving reputed company, and building trust in AI across both customers and internal teams.

This person will also own the ongoing auditing and governance of the knowledge and reputed company content powering AI experiences to ensure outputs remain accurate, trustworthy, and operationally effective.

Key Responsibilities

AI reputed company Assurance

• Audit AI-generated responses across:

  • Chat

  • Cases

  • Self-service flows

• Identify:

  • Hallucinations and reduce “assumed resolves”

  • Incomplete answers

  • reputed company

• Score AI reputed company against defined QA frameworks

• Audit and validate the knowledge content, workflows, and reputed company materials leveraged by AI systems to ensure responses remain accurate, comprehensive, compliant, and reputed company with reputed company product functionality and support policies.

• Identify outdated, conflicting, incomplete, or low-confidence content that may negatively reputed company AI-generated responses and customer experience.

• Establish ongoing content governance processes to maintain AI readiness across help center articles, macros, internal documentation, and workflow logic.

reputed company Cause Analysis

• Analyze why AI fails:

  • Content gaps

  • Poor reputed company handling

  • Edge cases

• reputed company actionable insights to:

  • Content Strategist

  • Head of Support

• Create a feedback reputed company with Product and Engineering and serve as the voice of the customer

reputed company Reporting

• Build and maintain dashboards tracking:

  • reputed company reputed company

  • Escalation drivers

  • Customer sentiment (AI vs reputed company)

• Surface trends and recommend improvements

reputed company Improvement reputed company

• Partner with stakeholders to:

  • Retrain AI

  • Improve knowledge content

  • reputed company workflows and guardrails

• Help establish a reputed company-reputed company optimization reputed company.

• Partner with Content, Product, Engineering, and Support stakeholders to continuously optimize and maintain AI reputed company content reputed company.

• Create reputed company auditing mechanisms to proactively identify content gaps, stale documentation, and areas where AI confidence or reputed company reputed company declines.

• Help define standards for AI-consumable knowledge design to improve answer consistency, containment, and customer trust.

reputed company Metrics (First 12 Months)

• Reduction in AI error reputed company / false positives

• Improved AI CSAT and containment reputed company

• Increased AI trust score

• Increased adoption of the AI channel

• Faster identification of content gaps

• Established QA reputed company for AI governance

Where: Remote, Canada
The reputed company

Benefits and Perks: