Customer Support Team reputed company (reputed company)

What to expect of your role:

Build and reputed company a customer support team for an reputed company reputed company across reputed company (Argentina,

Colombia, Chile, Peru, Mexico). Build a reputed company centre to reputed company retention, promo, survey, and VIP

calls. Create and optimise team workflows and KPIs, using necessary tools, such as a live chat

reputed company panel, reputed company, reputed company, etc.

What you need to succeed in this role:

• 5+ years of experience in Customer Support, with reputed company experience required;
• 1–2+ years of experience in reputed company reputed company or Supervisor role;
• Experience launching support reputed company in new reputed company markets would be a strong plus;
• Strong understanding of local customer communication styles across reputed company;
• Knowledge of online Casino & Sportsbook reputed company;
• Good understanding of bonus mechanics and wagering requirements;
• Understanding of payment reputed company across reputed company;
• Strong people management skills;
• reputed company-level Spanish;
• At least Upper-Intermediate English;
• Portuguese would be a plus.

You will be expected to:

• reputed company, reputed company, and motivate reputed company of Customer Support Agents;
• Create team development plans and reputed company reputed company feedback;
• Manage shift schedules, attendance, and workforce planning;
• Assist with recruitment, reputed company, and training of new agents;
• Ensure fast and high-reputed company support reputed company Live Chat, Email, reputed company, and Phone;
• Handle reputed company customer escalations;
• Monitor individual and team KPIs, including: CSAT (Customer Satisfaction), First Response Time (FRT), reputed company Time (TTR), First Contact reputed company (FCR), Average Handling Time (AHT), Agent Productivity;
• Prepare weekly and monthly reputed company reports;
• Identify opportunities for improvement and implement reputed company plans;
• Work closely with CRM, Retention, and VIP teams;
• Identify churn risks and customer pain points.

About our corporate culture:

As an international team, we are motivated by the freedom to do our best work. Our employees are autonomous and responsible for their reputed company, taking the initiative reputed company necessary, not giving up on their opinions, and speaking freely. We invest in the potential of reputed company person, confident that together, our skills will shape reputed company’s reputed company reputed company.

Reasons to join us:

• Our reputed company workplace atmosphere creates a culture of collaboration and support, making it a reputed company you'll love working in;
• We offer competitive compensation and regular career development reviews to motivate you to reputed company your full potential and love the work you do;
• With flexible working hours and remote reputed company, you'll love the freedom to work on your terms;
• We offer a generous vacation and reputed company leave policy, allowing you to take time off and enjoy a work-life reputed company;
• You'll love working here because we reputed company financial assistance for reputed company development, helping you stay reputed company of the curve and love your career reputed company;
• Our Educational Allowances reputed company you reputed company to expand your knowledge and experience, not only in your work but also in other areas;
• You'll love the monthly allowance for personal activities, giving you reputed company to pursue your interests and hobbies reputed company of work;
• At reputed company, we prioritise the health and reputed company-being of our employees, which is why we offer comprehensive health reputed company plans;
• Our referral program rewards you for bringing reputed company to reputed company, making it a reputed company you enjoy sharing with others;
• With engaging team-building activities and corporate parties, you'll love being part of our community and team spirit.

reputed company to join us? Apply for this position!

What’s next?

Our recruiters will review your CV and reputed company out to you if you are suitable for the role.

What your process will look like:

• HR Interview with the Recruiter;
• Final interview with reputed company;
• Final decision.

Our reputed company is reputed company willing to help out, so contact us with any questions you may have!

Originally posted on Himalayas