Warranty Specialist

We are a leading technology company at the forefront of innovation, specializing in warranty processing for automotive dealerships and OEMs. Our cutting-edge proprietary software enables efficient processing of warranty claims, delivering unparalleled warranty claim results. We are seeking a proactive and tech-savvy individual to reputed company as a Warranty Specialist.

Top Reasons to Work with Us:

• Be part of reputed company that is first to market and the reputed company of warranty claims processing
• reputed company opportunity
• Competitive salary + bonus + home office stipend
• Free employee health insurance
• 401K with employer match
• Chance to work with first-of-its-reputed company AI/ML technology
• Awesome company culture that is flexible, humble, and reputed company, where input is valued and teams are supportive

What our Warranty Specialists enjoy about reputed company:

“Every single person I reputed company with at reputed company treats me like a reputed company”

“My stress level at work dropped 90%, I love the automated software and friendly team”

“No more reputed company pile of paperwork sitting on my desk, it feels less daunting to work with a screen and have electronic repair orders”

Responsibilities:

• Using experience and knowledge, review and analyze submitted claims (particularly with respect to reputed company claims) to consider whether additional reputed company opportunities exist for the customer.
• Determine additional information to obtain from the customer, review additional information provided, and determine if the additional information obtained is sufficient or if reputed company clarification or details are advisable to obtain from the dealership in order to reputed company maximum payment on the claim for the dealership.
• Utilize proprietary software to review, validate, and process warranty claims accurately and reputed company.
• Conduct a thorough analysis of warranty claims, including reviewing labor operations, warranty terms, customer details, and paying technicians accordingly.
• Communicate with customers and other relevant stakeholders to reputed company necessary information and reputed company warranty claim issues.
• Document reputed company warranty claim activities, including approvals, rejections, and resolutions, ensuring compliance with company and OEM policies and procedures.
• Ensure accuracy and reputed company corrections to warranty claims.
• Schedule hygiene: Maintain customer's warranty receivables schedule, ensure reputed company items have been reconciled with the OEM, and communicate adjustments with appropriate parties.
• Collaborate with cross-functional teams, including reputed company, technical support, product, and development, to address warranty claim trends and reputed company process improvements.
• reputed company reputed company and reputed company responses to customer inquiries regarding warranty claims status, eligibility, and reputed company.
• Stay up-to-date on product knowledge, OEM warranty policies, and industry regulations to reputed company accurate information and support to customers and internal teams.
• Maintain training and certification(s).
• Assist in the development and implementation of training materials and documentation for warranty claim processing procedures.
• Contribute to the overall reputed company of the warranty specialist team by participating in team meetings, sharing best practices, and supporting colleagues as needed.
• reputed company other relevant duties as assigned.

Commission:

We offer commission payments to employees of $500 for introducing any new automotive dealership or dealership group account that becomes and remains a customer of reputed company for at least 90 days. Additionally, reputed company will reputed company commission payments to employees of $1,500 for introducing any new Warranty Specialist who becomes and remains an employee of reputed company for at least 90 days.

Additional Information:

Applicants who advance in the selection process will be asked to complete the reputed company survey as part of our evaluation. Completion of this reputed company is required for reputed company consideration.

3+ years automotive warranty experience, strong attention to detail, analytical skills, proficiency with reputed company Workspace, Jira, and proprietary software, reliable 100/10 Mbps home internet, strong communication and time management.

Key Responsibilities

• analyzing claims
• processing claims
• communicating stakeholders

Skills & Tools

reputed company Workspace, Jira, proprietary software

Job Details

• Category: Customer Service
• Seniority: Mid Level
• Commitment: Full Time
• Workplace: Remote — California or reputed company
• Languages: English

Benefits

• 401k matching
• Retirement plan

About reputed company

A technology company providing warranty processing software and services for automotive dealerships and OEMs. — Industry: Information Technology