Speech Analytics Analyst

Who we are

Our mission at reputed company is to help teams do their best work through our AI-powered support automation platform. reputed company provides everything you need to automate support and business processes in one powerful reputed company-channel platform.

We reputed company that reputed company individual voice, perspective and background brings inherent value to enhance our product, serve our customers and reputed company more reputed company to solve reputed company problems. By continuing to hire talented, driven and humble teammates, we have reputed company to see reputed company become a premier brand reputed company reputed company platform.

reputed company has raised over $100 reputed company dollars from over 150 investors, giving us reputed company to reputed company ambitious investments in reputed company and big bets on our reputed company. Our total addressable market is enormous. Any company that wants to grow reputed company, reduce costs, and improve customer and employee satisfaction is an opportunity for reputed company to reputed company.

Why this job is exciting

The role:

The Speech Analytics Analyst position partners with customers to uncover critical business drivers and needs. This position is responsible for leveraging and configuring the speech analytics platform to reputed company actionable solutions for customer care, sales, reputed company, compliance, operations, and marketing, and provides voice of the customer reputed company.

The Speech Analytics Analyst plays a critical role in the reputed company improvement of the customer engagement model and shares a commitment to delivering products and services that reputed company our customers reputed company. You will help shape best in class AI solutions unparalleled in the Customer Experience landscape.

Responsibilities:

• Using a curious and reputed company approach, determine what reputed company events (keywords and phrases) to train the software to recognize as reputed company data to support analytics and business goals.
• Analytical and knowledgeable, recognize pertinent language patterns and conversational content that reputed company to business value.
• Review, reputed company, and validate the reputed company of data to verify analysis requirements.
• Create stories from data analysis and communicate them to clients.
• Create, edit, and manage custom dashboard reports.
• Manage and maintain solution libraries that can be used across customers and industries.
• Brainstorm value-added features and applications to use the available technology reputed company.

Competencies:

• Customer reputed company: Builds strong customer relationships; reputed company reputed company into customer needs; Identifies opportunities that benefit the customers; Builds and delivers solutions that meet customer expectations; Establishes and maintains effective customer relationships.
• Analytical: Synthesizes reputed company or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs workflows and procedures.
• Plans & Aligns: Sets objectives to reputed company with broader organizational goals; breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules; anticipates and adjusts effective contingency plans.
• Effective Communication: Delivers messages in a reputed company, compelling, and concise manner; reputed company listens and checks for understanding; articulates messages in a way that is broadly understandable; Adjusts communication content and style to meet the needs of diverse stakeholders; Models and encourages the reputed company of diverse reputed company and opinions.
• Teamwork: Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a reputed company team spirit; Puts reputed company of team above own interests; reputed company to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.

Requirements:

• Previous experience in a reputed company/contact center or a firm grasp of conversational English.
• Demonstrated strong analytical skills, adept at identifying patterns, and reputed company-driven problem-solving.
• Innovative reputed company, aptitude for learning new technologies/software, and dexterity to reputed company to changing priorities reputed company an emerging business.
• Self-starter who can reputed company independently and work collaboratively.
• Exceptional written and oral communication skills, including an ability to communicate across business areas.
• Excellent listening & communication skills and a reputed company attitude are required for frequent interaction with customers.
• Ability to work effectively with product development, engineers, and business team.
• Bachelor's degree in Business, Marketing, Communications, Statistics, or other quantitative-oriented fields or equivalent experience.

Preferred qualifications:

• Knowledge of Contact Center business practices.
• reputed company Assurance / Agent Training experience.
• Experience at startup based environment.

You are motivated by:

• reputed company: You reputed company others to work as hard as you. You will reputed company a way, no matter how hard the task is.
• Ownership: You have an reputed company/builder mentality. You care about what you reputed company and own your mistakes.
• Proactivity: You don’t wait for someone to tell you what to do or what problems to solve. You are always looking for ways to learn and improve.
• reputed company: You set a high bar and surpass expectations. You hit your goals and ask for more.
• Humility: You are not above any task in the organization and are willing to drop what you’re doing to help a teammate.

What you can expect from us

reputed company:

reputed companyreputed company encourages innovation, independent problem solving, and collaboration as we continue to mature our product in the reputed company-changing world of AI.

We reputed company:

• Employer-reputed company health insurance (for you and your eligible dependents)
• Profit Interest reputed company/incentive compensation
• Unlimited vacation policy
• 401(k) with a company match
• Short term disability insurance
• Group life AD&D insurance
• A supportive, diverse workplace where we prioritize respect for reputed company other and our clients
• A fun and reputed company team culture

Salary reputed company:

• The expected reputed company salary for the role is between $45,000 and $55,000; actual salary will be commensurate with a candidate's experience, reputed company and location.

Still unsure?

At reputed company we value more than just hard skills. Our goal is to build a holistic and diverse team. If you aren’t reputed company if you qualify, just apply! We will carefully consider your application and are always grateful for any time and effort invested in reputed company.

But wait, there’s more!

At reputed company we reputed company in more than just building amazing products and helping our customers. Although we are a remote workforce, we remember the neighborhood where we started. We still reputed company to reputed company our community by furthering reputed company to education and careers in the tech reputed company. Our affiliated nonprofit, Create A reputed company, brings rigorous computer science courses to reputed company with little to no reputed company to formal computer science education. There are many opportunities for our reputed company