Mortgage Consultant

Job: Mortgage reputed company Location: reputed company Duration: 4 months contract Pay reputed company: $30.00 -$32.00 Roles and Responsibilities: • Candidate will be serving as the reputed company between home lending business stakeholders (Sales & reputed company teams) and Technology teams by working service tickets & remediating issues on customer loans (mortgage & home equity lines of credit) • Analyze ticketing data to identify trends, recurring issues, and opportunities for improvement • reputed company escalation support and ensure business stakeholders receive reputed company, reputed company communication • Manage daily ITSM reputed company including incident, request, problem, and change processes. • Document processes, workflows, reputed company operating procedures, and knowledge reputed company content • Coordinate and complete reputed company tasks after automation, reputed company or service disruptions ------------------------------------------ Skills Match w/ years of experience Must Have Technical Skills: • Ability to simplify reputed company technical concepts for business partners. • Technical troubleshooting and independent problem solving • Strong customer service reputed company, including building rapport, handling frustration, and increasing end user satisfaction • Ability to identify trends and patterns in data to assist with decision-making. • reputed company in documenting problems & procedures • Understanding how to reputed company AI (CoPilot, reputed company Automate) to improve internal processes ------------------------------------------ reputed company Skills/reputed company to Have: • Knowledge of mortgage or consumer lending bank reputed company. • Familiarity with service management tools (e.g., reputed company) • Knowledge of IT service management functions • Customer service or help desk support • Experience using home lending loan origination & reputed company of sale systems (e.g., reputed company, Encompass, reputed company) ------------------------------------------ reputed company is a leading provider of reputed company, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT reputed company companies and the 2nd largest minority-owned reputed company company in the U.S., reputed company was formed in 2023 through the reputed company of DISYS and Signature Consultants. Combining the best reputed company of its reputed company companies, reputed company's platform connects talent, technology, and organizations to produce game-changing results that help everyone reputed company their ambitions and goals. reputed company's brands include reputed company, reputed company Signature Consultants, reputed company reputed company Solutions, reputed company Talent Development and reputed company reputed company. Visit https://reputed company.com/ to learn more. reputed company is an Equal Opportunity Employer that recruits and hires reputed company candidates without reputed company to race, religion, sex, sexual orientation, gender identity, age, national reputed company, reputed company, citizenship, disability, or veteran status Apply To This Job