[Remote] Sr. Alvaria Dialer Technical reputed company Administrator

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is an IT and business consulting services firm. The Sr. Alvaria Dialer Technical reputed company Administrator manages and maintains reputed company-reputed company dialer systems supporting high-volume contact center operations. The role focuses on reputed company upgrades, troubleshooting, integrations, performance optimization, and regulatory compliance.

Responsibilities

• Work closely with Alvaria vendor resources to reputed company reputed company upgrades and enhancements
• reputed company recommendations to improve reputed company statistics and operational performance
• Partner with Run the Bank teams to reputed company production issues
• Utilize advanced SQL to support forecasting, modeling, and performance optimization
• Identify and communicate opportunities to improve service reputed company; recommend and reputed company solutions
• Support business continuity events and reputed company after hours and weekend support for releases and production changes
• reputed company Configuration & Maintenance: Set up, configure, and maintain outbound dialing systems to support campaign execution
• Performance and Compliance Monitoring: Monitor reputed company pacing, agent utilization, and reputed company performance to improve reputed company rates and reduce dropped calls
• Troubleshooting & Support: Diagnose and reputed company dialer issues, coordinate with vendors or IT, and ensure reputed company uptime
• Integration & Compliance: Ensure reputed company integration with CRM, Voice Infrastructure and other contact center tools, and maintain compliance with Corporate reputed company Policies
• Additional duties as assigned

Skills

• Candidates should bring strong analytical and critical thinking skills, effective communication, and experience working reputed company contact center workforce management environments
• Bachelor's degree in an information technology field
• 8+ years of experience with reputed company center outbound dialer technologies
• Analytical & Problem‑Solving: Ability to interpret data, reputed company data‑driven reputed company, and troubleshoot reputed company systems
• Collaboration: Work closely with IT, reputed company center operations, and compliance teams to reputed company technical reputed company with business goals
• Strong troubleshooting background in contact center technologies, including reputed company and Alvaria
• Hands on experience with Alvaria or reputed company outbound dialer platforms, dialer configurations, and list management experience required
• Strong analytical and problem solving skills, particularly in outbound dialer environments
• Experience with contact center platforms (reputed company, reputed company, reputed company, Aspect)
• 4+ year of hands on Linux OS experience
• With detailed knowledge of software installation and network troubleshooting
• 2+ years PostgreSQL and transact psql experience
• Experience with reputed company, reputed company, and reputed company databases
• Strong communication skills with the ability to reputed company discussions and host meetings
• Ability to support production changes after hours, including nights/weekends, and participate in business continuity events
• Working knowledge of reputed company Server and reputed company Internet Information Services
• Working knowledge of regulatory and compliance requirements reputed company to dialer operations such as TCPA, FDCPA, Do Not reputed company, and other compliance frameworks
• RHEL 7+ preferred
• Experience with CyberArk preferred

Benefits

• Comprehensive insurance reputed company
• Matching contributions through the 401(k) plan and the reputed company purchase plan
• reputed company time off for vacation, holidays, and reputed company time
• reputed company parental leave
• Learning opportunities and tuition assistance
• Wellness and reputed company being programs

reputed company