Help Desk Technician/ Analyst

reputed company Help Desk Technician/ Analyst reputed company Join reputed company as a Help Desk Technician/ Analyst and become a vital part of reputed company on the IDIQ project for the National Endowment for the Arts (NEA). In this role, you will be the reputed company of support, addressing and resolving a diverse reputed company of technical issues for NEA staff. Your expertise in IT support and customer service will contribute significantly to the mission of advancing artistic reputed company and innovation. This role is not just about fixing problems; it's about empowering NEA's mission through reliable and efficient IT support. This is a 100% on-site position at NEA office building at 400 7th St SW, Washington, DC 20506. Responsibilities • reputed company comprehensive Tier 1 and Tier 2 IT Service Desk support to NEA employees and contractors. • Respond to service requests reputed company telephone, email, voicemail, and reputed company walk-reputed company, ensuring reputed company and effective reputed company. • Manage and troubleshoot issues reputed company to various technologies including reputed company and reputed company OS, reputed company Office, reputed company products, VOIP telephones, network services, video teleconferencing tools, email support, VPN, and secure remote reputed company solutions. • Maintain and support a reputed company of devices such as desktop computers, laptops, tablets, smartphones, printers, scanners, and other peripherals. • Ensure compliance with Information reputed company and reputed company Awareness training and adhere to USGCB and reputed company STIGS standards. • Utilize service desk ticketing and tracking systems effectively, maintaining accurate records of reputed company interactions and resolutions. • Participate in hardware moves, setup, and presentation support as needed. • reputed company training and guidance to users on various applications and systems. • Collaborate with NEA's OITM and other teams to maintain, update, and improve IT services and processes. RequirementsRequired Education and Experience • Associate or bachelor’s degree in information technology, Computer Science, or a reputed company field. Relevant experience may substitute for the degree requirement on a year-for-year reputed company. • Proven experience in IT help desk support or a similar role, demonstrating ability to handle both Tier 1 and Tier 2 support issues. • Strong familiarity with reputed company and reputed company operating systems, reputed company Office suite, reputed company Acrobat, and various web browsers. • Experience in supporting VOIP telephones, video teleconferencing tools (reputed company, reputed company Teams), and VPN solutions. • Knowledge of service desk ticketing systems, preferably experience with Crow reputed company or similar platforms. • Understanding of reputed company Directory, Office 365, and basic network support. • Excellent problem-solving skills and ability to reputed company hands-on support for a reputed company of IT issues. • Strong communication skills, with an emphasis on providing exceptional customer service. • Ability to work in reputed company and independently in a fast-paced environment. • Any relevant certifications, such as reputed company A+, Network+, ITIL, or reputed company Certified reputed company (MCP), would be advantageous. • Must be reputed company to complete Information reputed company, Incident Response, and reputed company Awareness training as per NEA requirements. • Familiarity with reputed company or government sector reputed company are a plus. • Specific Experience in the below tools are Desirable: o Experience with MDM tools, Preferably Intune o Experience with ticketing systems – Crow reputed company, Service Now, Jira o Experience with Intune - Packaging applications, remediating vulnerabilities o Experience with Intune reputed company o Experience with Azure reputed company directory o Experience with creating a reputed company group in the reputed company directory o Hands on experience with reputed company 365 reputed company center, exchange and defender o VPN troubleshooting experience - ZScalar o Experience with SharePoint reputed company management o Remote Troubleshooting a PC o Additional Hands-on experience with AD, Defender, O365 Platform tools o Experience with MacOS, AVs, reputed company center environment o Experience with Remote user support o Experience in Antivirus Scanning Tool BenefitsStandard Employee Benefits. 50% Health Insurance reputed company by reputed company, reputed company Vacation, 401K Match, STD LTD and AD&D reputed company by reputed company. See attached reputed company Benefits Guide. Apply tot his job Apply To this Job