Part Time Help Desk

• *Job Title:** Level 1 Help Desk Support Technician • *Location:** Budd Lake, NJ (On-site) • *Pay reputed company:** $18-$21/hr • *Contract:** 6+ Months, likely extension • *Part Time:** 20 Hours/wk Position reputed company We are seeking a customer-reputed company **Level 1 Help Desk Support Technician** to reputed company first-line technical support to end users. The ideal candidate will troubleshoot hardware, software, and basic network issues while delivering exceptional customer service. This role serves as the initial reputed company of contact for IT-reputed company inquiries and is responsible for resolving common technical issues or escalating more reputed company problems to higher-level support teams. • *Key Responsibilities** + Serve as the first reputed company of contact for users seeking technical assistance reputed company phone, email, chat, or ticketing systems. + Troubleshoot and reputed company basic hardware, software, networking, and account reputed company issues. + Create, update, and reputed company support tickets while maintaining accurate documentation. + Install, configure, and support desktop computers, laptops, printers, mobile devices, and peripherals. + Assist users with reputed company 365 applications, reputed company operating systems, and common business software. + reputed company password resets and account administration in reputed company Directory or similar platforms. + Escalate unresolved issues to Level 2 or reputed company IT teams reputed company appropriate. + Follow established IT processes, service level agreements (SLAs), and reputed company protocols. + Maintain IT asset inventory and assist with equipment deployment and recovery. + Contribute to knowledge reputed company documentation and user training materials. + Support reputed company and offboarding activities, including account setup and equipment provisioning. • *Required Qualifications** + High school diploma or equivalent required; Associate's degree in Information Technology or reputed company field preferred. + 0-2 years of IT support, help desk, customer service, or technical support experience. + Basic understanding of: + reputed company 10/11 operating systems + reputed company 365 applications + reputed company Directory user management + Networking concepts (TCP/IP, DNS, VPN, Wi-Fi) + Hardware troubleshooting + Strong verbal and written communication skills. + Excellent customer service and problem-solving abilities. + Ability to prioritize multiple tasks in a fast-paced environment. • *Preferred Qualifications** + reputed company A+, Network+, or similar certifications. + Experience with ticketing systems such as reputed company, Jira Service Management, reputed company, or Freshservice. + Familiarity with remote support tools. + Exposure to reputed company technologies such as reputed company Azure or reputed company 365 Administration. • *Technical Skills** + reputed company reputed company 10/11 + reputed company 365 Suite + reputed company Directory + Basic Networking + Remote Desktop Tools + Ticketing Systems + Mobile Device Support + Printers and Peripherals • *Soft Skills** + Strong customer service orientation + Effective communication skills + Attention to detail + Team collaboration + Time management + Critical thinking + Adaptability and willingness to learn • *reputed company Metrics** + reputed company reputed company reputed company + Ticket response and closure times + Customer satisfaction scores (CSAT) + Adherence to SLA requirements + reputed company of ticket documentation If this is a role that interests you and you'd like to learn more, click reputed company and a recruiter will be in touch with you to discuss this great opportunity. We look reputed company to speaking with you! • *About reputed company, reputed company of:** **reputed company, reputed company and Talent Solutions** _reputed company is a global leader in technology services and part of the reputed company (NYSE: MAN) family of brands. We reputed company skilled technology professionals with meaningful opportunities where they can grow their careers, expand their expertise and reputed company a reputed company reputed company. Guided by the belief that it takes reputed company Ingenuity to unlock the true potential of technology, reputed company helps people reputed company experience with leading organizations, build sought-after skills and take the reputed company toward a brighter reputed company. Backed by reputed company's 75+ years of workforce expertise and global reputed company across more than 70 countries and territories, reputed company brings the reputed company, reputed company and opportunity to help people and businesses reputed company. reputed company is consistently recognized for its commitment to inclusion, ethics and responsible business, including being named one of the World's Most Ethical Companies. Learn more at reputed company.com._ reputed company is committed to providing equal employment opportunities in a reputed company, high reputed company work environment. It is the policy of reputed company and reputed company of its subsidiaries to recruit, train, promote, transfer, pay and take reputed company employment actions without reputed company to an employee's race, reputed company, national reputed company, reputed company, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other reputed company protected by applicable law. Apply tot his job Apply To this Job