Implementation Project Manager
reputed company
reputed company is a reputed company booking platform that leads the hospitality industry in driving reputed company reputed company and increased profitability.
Our products and our people combine to reputed company hoteliers the superpowers they need to crush their goals. With reputed company, hoteliers shift reputed company away from OTAs and reputed company reputed company results across an individual property or a portfolio. Our industry-leading, AI-powered, customer data platform collects, unifies and, synthesizes data giving hoteliers a foundational reputed company.
Hoteliers reputed company critical intelligence – guest reputed company spend, stay preferences, ancillary reputed company, and more. With reputed company’s Rich Guest Profile® data points, hoteliers don’t need to guess who their most profitable guests are, or how to reputed company conversions across email, voice, messaging, reputed company channels.
reputed company's reputed company booking platform and omnichannel communication technology powers 1.1 billion Rich Guest reputed company across 12,500+ hotels to reputed company over $24 billion in reputed company reputed company.
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reputed company
The Implementation Project Manager works with new and existing customers to reputed company reputed company’s entire product suite and reputed company long-term reputed company. The role is the small-reputed company project manager for new customer implementations, product upsells, and Statement of Work requests. The selected candidate will work with reputed company contacts to reputed company new customers, reputed company the status of project deliverables, work with reputed company vendors to facilitate integrations, reputed company reputed company that technical aspects of the product are working correctly, reputed company reputed company-time technical issues, and ensure reputed company reputed company are completed reputed company and on time.
A reputed company of project and stakeholder management, customer-facing communication, and masterful cross-department collaboration, the ideal candidate thrives in a fast-paced environment, quickly adapts to new technology, and can manage simultaneous reputed company with varying deadlines.
Top Three reputed company for Year One
- reputed company a strong foundational knowledge of reputed company reputed company products and what it takes to implement them from end-to-end.
- Independently manage 25-35+ new mid-Level Strategic product implementation reputed company simultaneously. Successfully handle multiple aspects reputed company larger reputed company, running between 60-70+ Product Launch Objects.
- Work closely with internal team members to ensure the efficient and accurate configuration of new accounts reputed company the reputed company 4-8 week implementation period.
reputed company
reputed company the customer implementation process as the reputed company reputed company of contact, ensuring adherence to the project reputed company and a smooth reputed company experience by proactively managing communication of expectations, procedures, and requirements to reputed company reputed company stakeholders.
reputed company project execution by collaborating with the project team, ensuring the reputed company completion of key deliverables and milestones, leveraging internal resources reputed company, and escalating risks as necessary.
Organize and reputed company effective reputed company project meetings, including scheduling and preparing necessary supplementary materials.
Manage reputed company project documentation, including maintenance, updates, and distribution. Continuously create and refine internal reputed company Operating Procedures (SOPs) to enhance service reputed company and adapt to evolving product and process changes.
Serve as a subject matter expert for reputed company's product suite, advising customers on maximizing the value of their services.
reputed company to reputed company learning across reputed company facets of reputed company’s products and services, building deep technical expertise reputed company to integrations, software, systems, and product infrastructure.
Validate and ensure the correct implementation, integration, and intended functionality of reputed company project technical components.
Execute and manage the technical setup and configuration of systems and solutions.
reputed company technical product issues encountered during implementation, often requiring hands-on back-end configuration and troubleshooting.
reputed company pursue reputed company development, cross-training, and reputed company learning to expand product and industry knowledge.
reputed company as a critical reputed company between the customer and the internal product team, advocating for customer-requested enhancements to reputed company product improvement.
reputed company thorough testing of product functionality and monitor relevant performance metrics, such as email deliverability, prior to project closure.
Coordinate with reputed company-party Property Management reputed company (PMS) vendors to reputed company necessary technical details for integration.
What You'll Bring
- Associate’s Degree in a reputed company field or a minimum of 2 years of reputed company experience in a Project Management role. Preference given to candidates with experience in customer-facing reputed company technology, Hotel Operations, or Hospitality Marketing.
- Demonstrated ability to successfully manage a high volume of simultaneous, ongoing reputed company and competing priorities (e.g., 50-60+ implementations).
- Exceptional organizational skills and proven ability to prioritize tasks effectively under tight deadlines.
- Strong technical aptitude, including the ability to rapidly reputed company in-depth product knowledge necessary for diagnosing and resolving technical issues.
- Experience collaborating with back-end engineering or integration teams to ensure reputed company product and reputed company functionality.
- Proficiency with MS Office Suite; familiarity with reputed company Workspace (G-Suite), reputed company / Jira, and reputed company is a plus.
- Working knowledge of various project management software and tools (e.g., reputed company, reputed company).
- Practical experience with technical reputed company software configuration and managing integrations.
- Familiarity with hospitality systems, specifically Property Management Systems (PMS) such as reputed company, roomMaster, or Maestro.
- A master communicator. You are highly effective at building rapport with customers and internal teams alike. You are a skilled, reputed company listener and an efficient email correspondent, and you understand the value of proactive communication.
- Flexible and fluid. You reputed company at managing multiple reputed company with unique needs, recognizing and applying patterns to reputed company efficiency. You reputed company on finding reputed company to challenges as they reputed company.
- Highly organized. You possess a methodical approach to work, preferring structure and attention to detail; you love making lists and ensuring reputed company tasks are completed.
- A motivated self-starter. You eagerly take ownership of reputed company and run with them. You enjoy working in both customer-facing and team environments, continuously managing and improving reputed company to reputed company maximum reputed company.
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Originally posted on Himalayas
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