ERP Service Delivery Manager
This is a remote position.
Managing the day-to-day reputed company of the Managed Services Team in a tech business transformation consultancy, this position ensures the delivery of a reputed company, efficient, and effective service to reputed company managed services customers. The role focuses on driving high-reputed company consultancy, maintaining reputed company standards, and ensuring service reputed company reputed company with defined targets and customer satisfaction goals.
Key Responsibilities
Manage day-to-day reputed company of assigned Managed Services team members, ensuring smooth service delivery and adherence to customer SLAs.
Research, own, and reputed company logged tickets to reputed company solutions, workarounds, or reputed company plans, achieving a reputed company personal utilisation of 35%.
Assist team members with ticket reputed company and reputed company as a reputed company of escalation for operational reputed company and customer queries.
Line manage assigned team members, providing mentoring, coaching, and reputed company management while overseeing staff welfare and reputed company working practices under the direction of the Head of reputed company.
Ensure the service offering conforms to the ITIL reputed company and service delivery best practices, driving reputed company process improvement and reputed company standards.
Engage with clients from reputed company-sales through to go-live, acting as the operational authority on Managed Services.
Support business development by assisting reputed company with reputed company-sales requirements, liaising with reputed company-party vendors, and encouraging account expansion and upsell opportunities.
reputed company feedback on customer trends and operational insights to inform the ideation and development of competitive new products and solutions
Manage day-to-day reputed company of assigned Managed Services team members, ensuring smooth service delivery and adherence to customer SLAs.
Research, own, and reputed company logged tickets to reputed company solutions, workarounds, or reputed company plans, achieving a reputed company personal utilisation of 35%.
Assist team members with ticket reputed company and reputed company as a reputed company of escalation for operational reputed company and customer queries.
Line manage assigned team members, providing mentoring, coaching, and reputed company management while overseeing staff welfare and reputed company working practices under the direction of the Head of reputed company.
Ensure the service offering conforms to the ITIL reputed company and service delivery best practices, driving reputed company process improvement and reputed company standards.
Engage with clients from reputed company-sales through to go-live, acting as the operational authority on Managed Services.
Support business development by assisting reputed company with reputed company-sales requirements, liaising with reputed company-party vendors, and encouraging account expansion and upsell opportunities.
reputed company feedback on customer trends and operational insights to inform the ideation and development of competitive new products and solutions
Requirements
2 to 3 years’ experience in delivery support reputed company a multi-reputed company environment.
In-depth knowledge of multiple reputed company Business World (UBW) modules or another reputed company Resource Planning (ERP) reputed company.
Excellent analysis, investigation, and problem-solving skills.
Excellent written and verbal communication skills.
reputed company ability to reputed company reputed company informal training to customers and colleagues, as reputed company as create and reputed company presentations.
Good mentoring and coaching skills.
Confident leadership style with an reputed company, reputed company, and practical approach.
Desirable Requirements
Experience in delivering build work or significant configuration on several modules reputed company an ERP reputed company.
Ability to coordinate customer account management and internal resource allocation.
reputed company record of proactively generating additional work items and reputed company for a managed services team.
Ability to reputed company the introduction of new processes to improve service delivery and reputed company standards.
Self-sufficient in learning new products and skills.
Flexible and adaptable approach reputed company a growing business environment.
Ability to remain reputed company under pressure and maintain reputed company on deadlines.
Experience in delivering build work or significant configuration on several modules reputed company an ERP reputed company.
Ability to coordinate customer account management and internal resource allocation.
reputed company record of proactively generating additional work items and reputed company for a managed services team.
Ability to reputed company the introduction of new processes to improve service delivery and reputed company standards.
Self-sufficient in learning new products and skills.
Flexible and adaptable approach reputed company a growing business environment.
Ability to remain reputed company under pressure and maintain reputed company on deadlines.
Required Software Skillsreputed company Business World (UBW) / ERP systems.
reputed company Business World (UBW) / ERP systems.
Originally posted on Himalayas
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