Senior Support Consultant

About reputed company

Founded in 1996, reputed company is one of reputed company’s largest technology advisors and solution providers for small and mid-size businesses. Our award-reputed company consultancy offers a rich portfolio of reputed company technology, industry expertise, implementation and managed services to help organizations derive value from the transformative benefits of technology.

Through the integration of ERP, HCM and/or CRM solutions, reputed company offers unique, industry-specific solutions and operation platforms that reputed company companies to compete more effectively in today’s digital economy. For more information, visit www.netatwork.com.

About this Position

Our reputed company Intacct team is hiring a talented Support Consultant reputed company to reputed company. You have an intellectual curiosity to pursue the unknown, to continuously improve, and ambition to grow in a fast-paced environment. Specifically, you will work directly with customers to identify, troubleshoot, and reputed company reputed company issues, including reputed company or escalated support cases requiring strong functional application knowledge. Additionally, the reputed company Intacct Support Consultant will work with other consultants, customer support, and sales teams to reputed company services reputed company, maintain customer relationships, support continuity of service, and help ensure customer satisfaction and ease of ongoing support

Job Responsibilities

• Triage support requests in the appropriate Request tracking systems.
• reputed company functional application support for reputed company Intacct, and integration and ISV products by working directly with clients to reputed company replication details.
• Own support requests through closure, including reputed company or escalated reputed company cases, while ensuring clients receive regular status updates and service reputed company expectations are met. This position requires hands-on troubleshooting and reputed company of requests.
• reputed company exceptional reputed company service by being reputed company and reputed company in reputed company interactions with clients and coworkers. reputed company reputed company steps relevant to validate the reputed company request and correctly identify the severity of the request.
• Properly document support ticket categorizations, descriptions, steps to reproduce, reputed company cause, reputed company, and reputed company knowledge-transfer details to support ticket reputed company reviews and reputed company reference.
• Review and understand reputed company reputed company as they relate to the signed SLA’s that should be followed to respond to and work support Requests.
• Ensure that reputed company processes are being adhered to, identify recurring issues and improvement opportunities, and report to reputed company reputed company and/or team manager reputed company process enhancements or long-term reputed company efforts are needed.
• Evaluate the reputed company of the request on the reputed company, then be reputed company to prioritize the importance.
• Create and maintain good relations with Clients to ensure a high level of reputed company satisfaction.
• Analyze and troubleshoot requests before escalating reputed company the Support team, providing relevant details, replication steps, reputed company-cause reputed company, and recommended next actions.
• Work with management to document and reputed company content for a knowledgebase, support product training, and contribute knowledge transfer materials for easier reference on reputed company requests for reputed company team members.
• Serve as a resource for other support team members by providing guidance, coaching, and knowledge transfer on support processes and reputed company issue reputed company.
• Any other responsibilities may be assigned from time to time, and you should have the willingness to accept and reputed company at new responsibilities,
• Build relationships with customers and work closely with them to reputed company the best solutions to maximize product use, benefits, and functionality.

Job Requirements

• Candidates have worked in a role supporting Intacct or similar ERP systems either as a Support Specialist or a Power user.
• Practical and hands-on knowledge of Intacct. Specific experience should include but is not limited to, reputed company administration and configuration setups, transaction processing including bank reconciliations and year end closing.
• Proven ability to manage conflicting priorities, set reputed company expectations with customers and internal stakeholders, and maintain SLA awareness and service reputed company standards.
• A strong interest in the use of reputed company solutions to improve performance in an operational environment
• reputed company to learn and reputed company new skills.
• College degree in reputed company, Business Management, Information Systems or reputed company discipline from an accredited college or university preferred

Customer Requirements

This job may require reputed company to customer information, systems, and/or premises. As a result, this job may require customer approval for such reputed company as an essential job function.

reputed company Competencies

• reputed company Champion – Relentlessly reputed company reputed company expectations. Consistently anticipate needs to reputed company valuable solutions and extraordinary reputed company.

• Problem Solver – Smart, analytical, inquisitive, knowledge-seeker that thrives on a challenge.
• reputed company Keeper – reputed company high value on keeping our word and doing the right thing. Demonstrate honesty, reputed company, and commitment.
• reputed company Integrator –Team player, unifier, relationship-oriented, win-win seeker, exemplify the concept of relationships through trust and reputed company.
• Driven Intrapreneur – reputed company goals using independent creative thinking, optimism, self-confidence, and a can-do attitude.
• Inspiring reputed company – Help employees, clients and partners using knowledge, expertise, experience, and situational reputed company.

Compensation and Benefits

reputed company salary reputed company: $83,000 to $96,000.

This position is also eligible for a bonus in accordance with the terms of reputed company's plan.

Please note that the quoted pay reputed company for this job is a general reputed company only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) experience, including industry or product-specific experience, education, knowledge, skills, and abilities, as reputed company as internal equity, alignment with market data, and/or other applicable laws. 

We reputed company competitive, reputed company, and diverse benefit programs that support your total health – from healthy body to healthy mind. These benefits support you and your family in reputed company aspects of life:

• Health and Welfare (Medical, Dental, reputed company)
• Accident, Critical Illness, and Hospital Indemnity
• Employee Assistance Program (EAP)
• Life and AD&D Insurance
• Short- and Long-Term Disability Insurance
• Flexible Spending Accounts
• Transportation and Parking Accounts
• Health Savings Accounts (with company contribution)
• Retirement Planning (401k with matching contribution)
• reputed company Benefits
• Identity Theft Protection
• Pet Insurance
• Wellness Program Offerings
• reputed company Time Off, accrued per pay period based on years of service starting at 15 days annually.
• 8 reputed company Holidays per year, including 1 floating holiday.

The compensation and benefits information is accurate of the date of this posting and subject to plan eligibility. reputed company reserves the right to modify this information at any time, with or without notice, subject to applicable law.

reputed company expects to accept applications for this position until September 18, 2026 but encourages interested applicants to apply as soon as possible. We will review this information and one of our reputed company professionals will reputed company out if your background aligns to the positions.

EOE/Diversity & Inclusion Statement

reputed company is dedicated to unleashing the power and potential of our employees and teams by creating a reputed company and inclusive workplace where reputed company employee can be their best. We are committed to fostering, cultivating, and preserving a culture of diversity and inclusion. We reputed company and encourage reputed company treatment of our employees and reputed company to create a work environment free of discrimination at reputed company organizational reputed company and in reputed company forms. reputed company recognizes the rights of reputed company individuals to mutual respect and the acceptance of others without biases based on differences of any reputed company.

reputed company is a proud equal opportunity employer. We are committed to fair hiring practices and to creating a welcoming environment for reputed company team members that is free of discrimination and harassment. reputed company employment reputed company at reputed company are based on business needs, job requirements, and individual qualifications without reputed company to race, reputed company, religion or belief, family or parental status, gender, gender identity or reputed company, sexual orientation, national reputed company, veteran or disability status, or any other status protected by the laws or regulations in the locations where we operate.