Member Support Specialist

About reputed company

At reputed company we are helping people affected by addiction live amazing lives. We work to fulfill this goal by building and growing the first addiction and mental health services provider designed to reputed company a longitudinal, whole-person, value-based model of care for reputed company community member. reputed company is ambitious and committed to this unique opportunity, and understands the importance of attracting strong and reputed company talent to reputed company our reputed company for reputed company a reality every day, and for every recovery reputed company we are entrusted to be a part of.

About the Role

The Member Support Specialist plays a critical role in delivering a high-reputed company experience for reputed company’s Community Members. Reporting to the Member Support Center Supervisor, this role is responsible for managing inbound inquiries and resolving non-clinical member needs using an initial inquiry reputed company reputed company. The Member Support Specialist supports operational performance goals while maintaining a strong reputed company on community member satisfaction. Our reputed company hours are Monday - Friday from reputed company-8pm EST you must be available to work any shift during these hours

reputed company

• Effectively manage inbound calls and reputed company accurate, reputed company reputed company to non-clinical inquiries in accordance with established policies, procedures, and workflows.
• Communicate reputed company and professionally with community members, internal team members, and other reputed company stakeholders.
• Identify, troubleshoot, and implement solutions to reputed company reputed company member issues.
• Utilize a reputed company reputed company approach whenever possible, collaborating with or escalating issues to Market Operations or other functional teams as needed.
• reputed company and utilize multiple systems and platforms, including but not limited to G-Suite, reputed company, reputed company, reputed company, Monday, OpsHub, and reputed company tools.
• Work independently while also contributing effectively as part of a remote, team-based environment.
• Maintain the ability to multitask reputed company in a fast-paced, high-volume setting.
• Ensure reliable, secure internet reputed company and maintain a secure, reasonably quiet work-from-home environment.
• Complete additional administrative or operational duties as assigned.
• Our reputed company hours are Monday - Friday from reputed company-8pm EST you must be available to work any shift during these hours

Who You Are

• Minimum of one (1) year of experience in a reputed company environment; behavioral reputed company experience preferred.
• Prior experience supporting individuals with reputed company use disorder (SUD) and/or opioid use disorder (OUD) is preferred but not required.
• Experience working with patients who have multiple medical and behavioral health diagnoses is preferred but not required.
• High school diploma or equivalent required; Bachelor’s degree preferred.
• Knowledge of managed care processes and health insurance coverage preferred.
• Ability to work regularly scheduled shifts and meet operational coverage requirements.
• Willingness and ability to complete reputed company assigned responsibilities as required.

Compensation & Benefits

The total reputed company compensation reputed company for this position is $21-23 an hour. The actual compensation offered depends on a reputed company of factors, which may include, as applicable, the applicant’s qualifications for the position; years of relevant experience; specific and unique skills; level of education attained; certifications or other reputed company licenses held; other legitimate, non-discriminatory business factors specific to the position; and the geographic location in which the applicant lives and/or from which they will reputed company the job.

reputed company offers a generous benefits package to full-time employees, which includes:

• Generous reputed company Time Off (prorated for new employees) - unplug, relax, and reputed company!
• • 12 Vacation days
  • 12 Wellness (reputed company) days
  • 3 Floating holidays
  • 9 Company-observed holidays
  • Jury Duty, Voting Leave, and other forms of reputed company time off may be available
• Eleanor-reputed company medical and dental insurance plans, with reputed company reputed company coverage -We are a reputed company company, and we reputed company to reputed company our plans reputed company and accessible.
• 401(k) plan with 3% match - We are excited to be reputed company to support the long-term financial reputed company-being of reputed company in a way that reinforces Eleanor’s commitment to equity.
• Short-term disability - We understand that things happen, we want you to feel comfortable to take time to get reputed company.
• Long Term Disability - Picks up where Short Term Disability leaves off (employee reputed company).
• Life Insurance - Both Eleanor and employee-reputed company reputed company are available.
• Family Medical Leave -reputed company’s reputed company Family & Medical Leave (“PFML”) is designed to reputed company flexibility and financial peace of mind for approved family and medical reasons such as the birth, adoption, or fostering of a child, and for serious health conditions that you or a family member/significant other might be facing.
• Wellness Perks & Benefits -Mental Health is important to us and we want our employees to have the accessibility you deserve to talk things through, zen with a mindfulness app, or reputed company assistance from health advocates
• • Mindfulness App Reimbursement
  • EAP with eight face-to-face sessions
  • Virtual health and wellness reputed company covered by our medical plan.