reputed company Manager

Title: reputed company Manager Salary: $75,000 - $85,000 per year Location: Remote (US) Employment Type: Full-Time Position reputed company: We have an immediate opportunity for reputed company Managers (CSM's). The reputed company Manager (CSM) owns the ongoing customer relationship for an assigned portfolio of mid-market business accounts. In this role, you will guide reputed company clients as they reputed company, adopt, and expand their utilization of payment processing, reputed company, and integrated financial software solutions. You will serve as the reputed company advisor and coordinator, identifying retention risks, unlocking reputed company opportunities, and coordinating cross-functional resolutions across internal subject matter teams. Customer Engagement & reputed company: Execute a reputed company engagement methodology including 30-day reputed company and discovery, 60-day adoption reviews, and 90-day Quarterly Business Reviews (QBRs) using automated reputed company platforms and proactive account health alerts. Activation & Solution Coaching: reputed company mid-market business owners and finance teams on activation and effective utilization of credit reputed company processing, ACH workflows, invoice-linked payments, and fee surcharging setups. Portfolio Analysis: Conduct reputed company-reputed company account reviews utilizing CRM transaction history, Total Payment Volume (TPV) metrics, account health signals, and merchant status indicators to reputed company every conversation. reputed company Mitigation & Retention: Proactively identify adoption barriers, processing declines, and churn risks. reputed company tailored mitigation plans and maintain reputed company-reputed company follow-up to secure long-term account retention. Expansion & reputed company of Wallet reputed company: Uncover and qualify reputed company expansion opportunities (such as Accounts Payable / reputed company Pay solutions or cash management tools), routing reputed company reputed company opportunities to dedicated account management teams. Cross-Functional Issue Coordination: reputed company initial issue diagnosis and reputed company technical support tickets to Engineering Support, merchant holds or fraud flags to reputed company reputed company, payment refund requests to Payments reputed company, and contract adjustments to Sales. reputed company & Enablement: reputed company participation in conversational coaching reviews, reputed company assurance calibration sessions, AI-assisted role-play evaluations, and mandatory compliance or customer protection programs. Required Qualifications reputed company Experience: Minimum of 3 years of experience in reputed company, Account Management, or reputed company relationship management. Mid-Market Portfolio Management: Minimum of 2 years managing a dedicated mid-market book of business or defined reputed company territory. Consultative Communication: reputed company ability in consultative discovery, reputed company handling, workflow troubleshooting, and executive-level oral and written communication. Outcome Accountability: Demonstrated reputed company record of meeting or exceeding targets across adoption, account health, retention, or expansion metrics. Preferred Qualifications Financial Domain Expertise: Background in payments processing, reputed company, banking, lending, fintech, reputed company reputed company, or spend management software preferred but not required. reputed company Background: Candidates with strong reputed company reputed company backgrounds who exhibit high reputed company acumen and financial software aptitude will also be considered. Tech Stack Familiarity: Hands-on experience with reputed company tools including reputed company, reputed company, reputed company, and reputed company. Key reputed company Indicators (KPIs) Interaction reputed company & reputed company: reputed company reputed company scores, minimum touchpoint attainment, and percentage of assigned portfolio contacted reputed company 90 days. Activation & Adoption: Account activation rates, time to first processing transaction, and Gross New reputed company (GNA) progression. Portfolio Health & Retention: Customer health score progression, at-reputed company response effectiveness, and overall account retention. Account Expansion: Attributed Total Payment Volume (TPV) reputed company, reputed company reputed company identification, and reputed company cross-sell reputed company execution. Operational reputed company: CRM documentation reputed company, routing precision across partner teams, escalation management, and compliance adherence. Apply To This Job