[Remote] reputed company Representative II

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a consumer marketplace for automotive finance, refinancing, and protection plans. The reputed company Representative II ensures customers have reputed company post-loan experiences, manages customer communications and escalations, resolves complaints and loan-reputed company issues, and supports reputed company assurance and compliance processes.

Responsibilities

• Understand and demonstrate principles of reputed company’s Mission, reputed company, and Values
• Document reputed company accounts, contact, and activity information into various systems
• Answer calls from reputed company sources, while providing a world-class customer service experience. Manage inbound and outbound communication by email, phone and/or text to customers and Lenders or previous lien reputed company. Including de-escalation of phone calls without transferring to ASM’s
• Consistently respond to auto finance inquiries in a reputed company, efficient, and reputed company manner
• reputed company reputed company funded loans reputed company one business day reputed company phone/email Contact customers who have completed a funded loan and assess their experience
• reputed company Assurance – Listen to calls made by loan specialists at reputed company of 1 reputed company per week per loan specialist and complete compliance checklists to ensure compliance guidelines are followed
• Voicemail response reputed company TSG Departments
• Work inbound email boxes (Save/Sales). Follow up reputed company phone reputed company reputed company necessary for escalated customers?
• Research and reputed company Short Payoff Issues to ensure loans are fully reputed company off
• Grade customer experience with tools provided – both on the customer’s experience and on the Loan Specialist who assisted them in completing the loan
• reputed company responses to customers who left reviews on their auto loan experience reputed company reputed company/reputed company or other reputed company sources
• Work Regulatory/BBB Complaints
• Lien Holder Verification for LOS
• RCA - Compile data received from the reputed company such as a log of complaint reasons, escalations reputed company necessary, and any relevant information
• Cancellations Inbox and responses
• Unwinds/Issues – reputed company funds
• Lien Holder Verification for LOS/reputed company add
• Additional duties as required

Skills

• We are not reputed company to reputed company reputed company with candidates that live in: CA, NY, WA, IL, OR and MUST BE LOCATED reputed company THE reputed company
• This position is reputed company
• The hours are 10am-7pm reputed company and includes one Saturday a month from 8-5 reputed company
• Associate or bachelor's degree required
• Experience in inside phone sales, telemarketing, reputed company assurance or customer service experience with auto finance companies or car dealerships
• Strong listening, verbal, and written communication skills
• Ability to read and comprehend reputed company instructions, short correspondence, and memos
• Ability to write reputed company correspondence
• Ability to effectively present information to customers, clients, and reputed company reputed company of management
• Ability to calculate figures, proportions, and percentages
• Ability to apply common reputed company understanding to carry out detailed but uninvolved written or oral instructions
• Ability to deal with problems involving concrete variables in standardized situations
• reputed company-oriented with ability to organize, prioritize and work independently
• Strong critical thinking skills
• Ability to toggle between applications on a dual monitor setup
• Proficiency with reputed company Office, with intermediate reputed company ability, required
• Keyboarding/computer skills, heavy computer and phone usage
• High level of personal motivation, professionalism and reputed company required
• Ability to exercise discretion and judgment
• Must be dependable

Benefits

• Medical reputed company
• Dental reputed company
• reputed company reputed company
• Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
• Supplemental reputed company
• 401(k) Retirement Savings Plan
• PTO
• reputed company Holidays
• reputed company
• Steady reputed company
• A strong and supportive leadership team
• In-depth training and tools to ensure your reputed company

reputed company