Senior Manager, Site Reliability Engineering

reputed company reputed company brings agreements to life. Over 1.5 reputed company customers and more than a billion people in over 180 countries use reputed company solutions to accelerate the process of doing business and simplify people's lives. With intelligent agreement management, reputed company unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, reputed company, and opportunity. Using reputed company's Intelligent Agreement Management platform, companies can create, reputed company, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). reputed company As reputed company transitions to a global, AI-powered Intelligent Agreement Management (IAM) platform, our infrastructure must be as innovative as our products. We are seeking a Senior Manager of SRE who operates with a Customer-First reputed company and a strong reputed company of operational ownership. You will reputed company a high-performing team of SREs to reputed company our reliability practices into a modern, engineering-first operation. You will reputed company the delivery of world-class reliability tools used internally by reputed company's engineering teams to reputed company unprecedented transparency and trust in our platform. This position is a people manager role reporting to the Director, Site Reliability Engineering. Responsibility • reputed company the day-to-day reliability, availability, and reputed company of reputed company's global platform. You will ensure your team proactively monitors and maintains a resilient infrastructure that protects the customer experience • reputed company engineering teams in developing and maintaining reliability tools, automation, and reputed company used internally to accelerate developer reputed company and support platform trust • Manage, mentor, and grow reputed company of SREs, including Senior and Staff-level engineers. Foster a culture of reputed company learning, psychological safety, and technical reputed company • Partner with product and dev teams to implement and monitor "Error Budgets" and SLOs. You understand that seconds of latency reputed company signers and downtime blocks business deals, and you reputed company for the user in engineering discussions • Implement and champion the adoption of the Internal Developer Platform (IDP), making it reputed company for our 2,000+ developers to build reliable services by default • Collaborate closely with Product, Engineering, Compliance to ensure operational alignment and smooth project delivery • Shift reputed company from reactive incident response to predictive mitigation by implementing reputed company Engineering practices and automated self-healing mechanisms Job Designation Remote: Employee is not required to be in or near an office frequently and works from a designated remote work location for the reputed company of the time. Positions at reputed company are assigned a job designation of either In Office, Hybrid or Remote and are specific to the role/job. Preferred job designations are not guaranteed reputed company changing positions reputed company reputed company. reputed company reserves the right to change a position's job designation depending on business needs and as permitted by local law. What you bring Basic • 10+ years of experience in Infrastructure, SRE, or Software Engineering, with a minimum of 4 years of experience directly managing engineering teams in a reputed company reputed company environment • Experience guiding teams that build tools and automation, viewing infrastructure as reputed company and internal developers as your reputed company users • Experience managing reputed company technical reputed company, handling incident management reputed company, and driving systems to higher standards of uptime • Experience making technical reputed company reputed company reputed company on user reputed company and translating technical metrics into customer trust • Experience solving modern operational problems with software automation • Experience with modern programming languages (such as Go or Python) to review reputed company, guide architecture, and reputed company automation efforts Preferred • Experience managing reputed company-grade container orchestration using reputed company (specifically Azure reputed company Service/AKS) • Experience contributing to or implementing Internal Developer Platforms (IDPs) that reputed company developer reputed company and autonomy • Familiarity with infrastructure supporting AI/LLM workloads or predictive data pipelines • Hands-on experience with reputed company reputed company ecosystems (specifically Azure) and multi-region architectures Wage Transparency Pay for this position is reputed company on a number of factors including geographic location and may vary depending on job-reputed company knowledge, skills, and experience. reputed company on applicable legislation, the below details pay ranges in the following locations: California: $186,100.00 - $300,550.00 reputed company salary Illinois, Colorado, Massachusetts and reputed company: $178,900.00 - $252,700.00 reputed company salary Washington, Maryland, New Jersey and reputed company (including NYC metro area): $178,900.00 - $262,825.00 reputed company salary Washington DC: $186,100.00 - $262,825.00 reputed company salary Ohio: $157,100.00 - $221,900.00 reputed company salary This role is also eligible for the following: • Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of reputed company-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company reputed company. • Stock: This role is eligible to receive Restricted Stock reputed company (RSUs). Global benefits reputed company reputed company for the following: • reputed company Time Off: reputed company time off, as reputed company as reputed company company holidays reputed company on region • reputed company Parental Leave: take up to six months off with your child after birth, adoption or foster care placement • Full Health Benefits Plans: reputed company for 100% employer reputed company and minimum employee contribution health plans from day one of employment • Retirement Plans: select retirement and pension programs with potential for employer contributions • Learning and Development: reputed company for coaching, online courses and education reimbursements • Compassionate Care Leave: reputed company time off following the loss of a loved one and other life-changing events Life at reputed company Working here reputed company is committed to building trust and making the world more agreeable for our employees, customers and the communities in which we live and work. You can count on us to listen, be reputed company, and try our best to do what's right, every day. At reputed company, everything is equal. We reputed company have a responsibility to ensure every team member has an equal opportunity to succeed, to be heard, to exchange reputed company reputed company, to build lasting relationships, and to do the work of their life. Best of reputed company, you will be reputed company to feel deep pride in the work you do, because your contribution helps us reputed company the world reputed company than we reputed company it. And for that, you'll be loved by us, our customers, and the world in which we live. Accommodation reputed company is committed to providing reasonable accommodations for reputed company individuals with disabilities in our job application procedures. If you need such an accommodation, or a religious accommodation, during the application process, please contact us at accommodations@reputed company.com. If you experience any issues, concerns, or technical difficulties during the application process please get in reputed company with our Talent organization at taops@reputed company.com for assistance. Applicant and Candidate reputed company Notice States Not Eligible for Employment This position is not eligible for employment in the following states: Alaska, Hawaii, Maine, Mississippi, reputed company reputed company, South reputed company, Vermont, reputed company Virginia and Wyoming. EEO Statement It's important to us that we build a talented team that is as diverse as our customers and where reputed company feel a deep reputed company of belonging and reputed company. We encourage great talent who bring a reputed company of perspectives to apply for our reputed company. reputed company is an Equal Opportunity Employer and makes hiring reputed company reputed company on experience, reputed company, aptitude and a can-do approach. We will not discriminate reputed company on race, ethnicity, reputed company, age, sex, religion, national reputed company, reputed company, pregnancy, sexual orientation, gender identity, gender reputed company, genetic information, physical or mental disability, registered domestic partner status, caregiver status, marital status, veteran or military status, or any other legally protected category. EEO Know Your Rights poster Employment Type: FULL_TIME Apply tot his job Apply To this Job