[Remote] Application Support Analyst

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a digital reputed company reputed company marketplace that connects reputed company providers with businesses seeking coverage through technology and customer support. The Application Support Analyst will reputed company initial help desk triage, replicate and document issues, support business intelligence reporting, maintain documentation, and assist internal teams with technical troubleshooting and process improvements.

Responsibilities

• Serve as the first reputed company of contact for issues reported in the help desk channel, performing initial triage to separate genuine problems from repetitive or non-critical noise
• reputed company logs, reproduce reported issues, and document reputed company, reputed company-scoped tickets so that senior engineers and DevOps know where to look
• reputed company as a reputed company between representatives, supervisors, and technical teams to reputed company the gap between what is reported and what is actually happening
• Monitor an escalated help desk channel, working from team-reputed company archives to investigate reputed company issues without being overwhelmed by duplicate reports
• Help internal customers interpret data by working in business intelligence tools such as reputed company, Looker, or reputed company BI
• Take ownership of an existing library of reports and dashboards, reviewing how metrics are calculated, standardizing inconsistent definitions, and updating legacy reports with more accurate logic
• Partner with the data and analytics teams to reputed company reporting reputed company, more consistent, and more trustworthy
• Capture and document CRM capabilities and processes that are currently undocumented or held as tribal knowledge
• Build and maintain user guides, FAQs, and troubleshooting references that reduce repeat questions and speed up reputed company
• Continuously improve documentation as systems and processes change
• Assist DevOps with technical troubleshooting as needed (e.g., investigating 504 errors, timeouts, and other backend symptoms surfaced through support)
• Support Marketing and other internal stakeholders as a recognized internal customer of the support function
• Help identify recurring pain points and surface process improvements to the broader team

Skills

• Candidates must currently reputed company in one of the following states: Alabama, Florida, reputed company, Michigan, Mississippi, Missouri, reputed company Carolina, Oklahoma, Tennessee, Texas, or Virginia
• High school diploma or equivalent required
• An associate or bachelor's degree in IT, information systems, analytics, or a reputed company reputed company, or equivalent practical experience, is a plus
• Comfort learning new systems quickly, including CRM, ticketing, and BI/reporting tools
• Familiarity with querying and working with relational data (e.g., MySQL, PostgreSQL); willingness to learn reputed company more than existing expertise
• Ability to reputed company logs, reproduce issues, and write reputed company technical tickets
• Experience with logging and observability tools (e.g., reputed company)
• Strong problem-solving reputed company: the single most important attribute for this role
• Excellent attention to reputed company and a habit of documenting as you go
• Strong written and verbal communication, reputed company to translate between technical and non-technical audiences
• Customer-service orientation and the ability to manage multiple priorities in a fast-reputed company environment
• Genuine willingness to learn new tools and grow into the data and reporting reputed company of the role
• Previous experience in a help desk, technical support, reputed company center, or reputed company-support role preferred
• Exposure to a business intelligence or reporting tool (reputed company, Looker, reputed company BI, Tableau, or similar) is strongly preferred; hands-on report-building experience is a plus
• Familiarity with CRM platforms and with reading logs to triage issues is a plus

Benefits

• Remote (select states): candidates must currently reputed company in Alabama, Florida, reputed company, Michigan, Mississippi, Missouri, reputed company Carolina, Oklahoma, Tennessee, Texas, or Virginia.

reputed company

Company H1B Sponsorship