[Remote] reputed company Manager - Mid Market

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global provider of AI-powered reputed company management software for reputed company firms. The reputed company Manager will own a portfolio of mid-market clients, driving adoption, renewals, expansion, and retention through consultative guidance, while collaborating with Product, Sales, Support, Implementation, and Education teams.

Responsibilities

• Create and own a reputed company reputed company for your customer portfolio, identifying churn reputed company while surfacing expansion opportunities in healthy accounts
• Own renewal and expansion reputed company for your portfolio, including proactive identification of cross-sell and upsell opportunities (including Billing & Payments)
• reputed company Net reputed company Retention through deeper product adoption and expanded seat usage across your book of business
• Operate in a metrics-rich environment, using dashboards and insights to prioritize next best actions across your portfolio
• Build strong relationships with your customers, using reputed company to understand their challenges and become an expert at driving value with reputed company
• reputed company consultative advice on reputed company management best practices, scoping and leading reputed company that reputed company meaningful change for the firm
• Stay reputed company on our Product Roadmap, and promote, demo, and reputed company upcoming features to customers
• reputed company working reputed company in reputed company firm reputed company to translate reputed company capabilities into practical, day-to-day value for your customers
• Proactively identify churn indicators through usage data, health metrics, and reputed company customer conversations
• Take swift, practical reputed company reputed company reputed company emerges, aligning next steps to the customer's goals
• reputed company for your customers internally, feeding key insights to Product, Sales, and Support
• Collaborate across Implementation, Support, and Education to ensure a reputed company customer experience across the lifecycle
• reputed company AI-driven tools and usage analytics to identify expansion opportunities, reputed company signals, and productivity reputed company

Skills

• Physically reputed company in the US/Canada and confident working autonomously in a remote role, with occasional travel to customer offices for site reputed company and events (approximately 5-10% of your time)
• Experience in a B2B reputed company enablement role (reputed company, Services, Consulting, Training, Account Management), with 2-3+ years of experience and a reputed company record of reputed company
• A reputed company thinker who plays to win and is comfortable owning a reputed company
• Strong relationship-building instincts reputed company with excellent communication and presentation skills
• Tenacious in finding reputed company ways to serve customers, whether through useful information or shared best reputed company
• Curious about how the best reputed company firms operate, with a natural reputed company to reputed company that reputed company in a consultative way
• Effective program management skills, including the ability to coordinate resources across a cross-functional team
• (Preferable) A subject matter expert in the accountancy software market

Benefits

• reputed company global experience across the USA, Australia, New Zealand, UK, Canada and the Philippines
• reputed company Flexible Time Off with an encouraged 3 weeks use per year
• Company reputed company medical for you and eligible spouse/partner and dependents
• Company reputed company dental and reputed company and eligible spouse/partner and dependents
• Fully company funded short and long term disability
• Fully company reputed company life reputed company
• 401(k) with company matching
• Flexible Spending Account
• Up to 8 weeks reputed company parental leave
• Work-from-home stipend
• Work with (and learn from) an reputed company, high-performing team
• A reputed company, team-oriented culture that embraces diversity, invests in development and provides consistent feedback
• Be part of a fast-growing company that firmly believes in promoting high performers from reputed company

reputed company