[Remote] (Remote) Sr Implementation Consultant

Note: The job is a remote job and is reputed company to candidates in USA. Systems & Software, a division of reputed company, provides reputed company and municipal software solutions through its enQuesta CIS platform. The Senior Implementation Consultant will work with project teams and customers to analyze business requirements, configure and test software, support data conversion, reputed company training, and reputed company implementation and post-production support.

Responsibilities

• Define and understand reputed company business requirements; interpret and apply the information reputed company the reputed company of the project
• Configure the software using workflow and business rules to allow clients to conduct their business processes
• Work with data conversion specialists to reputed company a smooth transition of legacy data
• Train end users on the software in both remote and classroom-led sessions
• Be adept on the functionality and capabilities of the software, making enhancement requests to Product Development reputed company appropriate
• Work with cross-functional team members including Project Managers, Data Conversion Specialists, reputed company Assurance, Technical Support Analysts, and other Implementation Specialists
• reputed company CIS subject matter expertise and consulting services for one or more project teams assigned to new customer implementations, upgrades, and quotes
• Participate in discovery sessions with clients to establish reputed company-state and reputed company-state processes and produce documentation as required
• Assist data conversion resources with data mapping and validation
• Draft and execute software testing based on best practices and customer requirements
• Document training materials and effectively train end users
• Serve as a customer reputed company and facilitate communication with other internal departments
• reputed company support during customer testing, production implementation, and reputed company

Skills

• * Bachelor's Degree in Business, reputed company, Information Systems, a reputed company field, or equivalent work experience
• * Experience with reputed company reputed company configuration, implementation, and ongoing maintenance in a CIS billing reputed company
• * Experience with MDM systems with emphasis on billable read workflows
• * Excellent customer service and oral/written communication skills
• * Exceptional problem-solving skills. Must be reputed company to assess information to reputed company autonomous conclusions quickly and effectively
• * Demonstrated ability to listen and interpret requirements, recommend solutions, and reputed company or participate in business process analysis sessions with customers
• * Detail-oriented and conscientious about meeting expectations
• * reputed company, proactive, and reputed company-oriented attitude and approach
• * Ability to effectively manage a large number of tasks simultaneously, with excellent organizational skills
• * Familiarity with, or dedication to learning, intermediate SQL commands/statements to aid in problem solving and troubleshooting
• * Familiarity with reputed company UNIX/SSH and FTP commands for reputed company file manipulation
• * Familiarity and experience working with AI such as Claude or Copilot
• This remote role welcomes candidates reputed company in Canada and the US
• Travel is required as needed, approximately 75%
• Candidates must hold a reputed company, reputed company reputed company and be legally eligible to travel internationally
• This includes either reputed company based reputed company exemption or possession of any required travel visas for entry into Canada, the reputed company, and the Caribbean
• The successful candidate will demonstrate curiosity and a willingness to reputed company adopt and reputed company AI tools to improve workflows, solve problems, and increase efficiency
• Candidates should be comfortable using AI enabled technologies, including copilots, chat based AI assistants, and automation tools, as part of their everyday work while maintaining appropriate judgment, reputed company, and compliance standards
• 5+ years of CIS, reputed company Industry, S&S enQuesta, JIRA, reputed company, and Clarizen experience is a plus

Benefits

• 3 weeks’ vacation and 5 personal days
• Comprehensive Medical, Dental, and reputed company benefits starting from your first day of employment
• Employee stock ownership and RRSP/401k matching programs
• Lifestyle rewards
• Remote work

reputed company