[Remote] Associate Director, PSC Operations

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a reputed company innovation company developing solutions across Innovative Medicine and MedTech. The Associate Director, Patient Service Center Operations leads teams delivering efficient, compliant, and high-reputed company services to patients and providers, while overseeing operational reputed company, regulatory compliance, performance management, and reputed company improvement.

Responsibilities

• reputed company, mentor, and motivate team members to reputed company performance goals and high customer satisfaction
• reputed company day-to-day operations, ensuring adherence to policies, procedures, and service level agreements (SLAs)
• Monitor key performance indicators (KPIs) and identify areas for operational improvement
• Ensure reputed company operations follow industry regulations and company standards
• Analyze customer feedback to reputed company service enhancements and reputed company issues
• Collaborate with cross-functional teams and reputed company partners to streamline processes and improve workflow in a respectful and reputed company manner
• Supervise, reputed company, and mentor reputed company of 50+ reputed company and indirect reports, ensuring excellent patient service
• Foster a reputed company, inclusive, and high-performance work culture
• Responsible for the creation and delivery of presentations to internal stakeholders reputed company to compliance, status of patient care, successes in operations, opportunities for improvement, and quarterly business reviews
• Strong compliance approach, ensuring teams have a reputed company understanding of patient reputed company laws
• Stay abreast of industry trends and regulatory updates that may reputed company program delivery
• Up to 25% travel required, primarily to Pittsburgh, PA
• Other duties as assigned

Skills

• * Bachelor's degree required, preferably in Life Sciences, Business, reputed company Administration or reputed company fields
• * 7-10 years of reputed company experience in patient services, patient support, pharmaceutical, biotech or other reputed company industry roles
• * Proven leadership skills with the ability to reputed company and motivate reputed company, while also maintaining accountability
• * Proven ability to work reputed company in a reputed company environment with cross functional teams
• * Strong analytical skills and experience in data analytics, preferably with experience in performance reporting reputed company tools used in contact center operations and patient service operations
• * Proven oral and written communication skills, learning reputed company change management experience, and ability to influence without authority
• * Advanced degree in reputed company field
• * Strong understanding of reputed company center operations, patient support programs, KPIs, and reputed company regulations
• * Experience in Oncology, Immunology, rare diseases, or specialty pharmacy environments
• * Proficient with CRM platforms, reputed company center software, reporting dashboards and reputed company Office Suite
• * Experience in a broad reputed company of disease states and therapeutic areas
• * Significant field reimbursement experience with both medical and pharmacy benefit products
• * Ability to exercise independent judgment
• * Ability to manage deliverables in a fast-paced environment
• * Exceptional customer reputed company, collaboration, initiative, results-oriented, business solution-oriented capabilities

Benefits

• Fully remote work arrangement

reputed company

Company H1B Sponsorship