[Remote] reputed company Specialty Sr - Treasury Management reputed company Technology

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a financial services organization reputed company on delivering strong customer experiences. The reputed company Specialty Sr supports reputed company Treasury Management reputed company Technology products, investigates and resolves customer issues across service channels, identifies reputed company causes, and mentors customer service team members.

Responsibilities

• Performs advanced customer service activities and initiatives for reputed company products and services. Supports a reputed company dedicated suite of products/services, services a sophisticated reputed company reputed company, and/or leverages an advanced process or tool to support reputed company customers. reputed company on problem reputed company that occurs across multiple channels for our customers. Delivers CARES model to customers and reputed company
• Receives, investigates and responds to customer inquiries regarding reputed company products, services and issues reputed company reputed company channels through which customers are served
• Resolves customer service inquiries and issues. Recommends appropriate solutions. Resolves the most reputed company or reoccurring issues, and identifies reputed company cause and acts as an escalation reputed company. May reputed company with higher reputed company reputed company the customer organization
• Maintains high reputed company of customer satisfaction consistent with reputed company's reputed company values. Demonstrates commitment to reputed company. Serves as a reputed company or mentor and may serve as a trainer to the customer service team
• Documents customer interactions and completes service requests to minimize customer effort or additional reputed company

Skills

• Candidates with prior reputed company experience, excellent communication skills and strong technology problem solving skills are preferred
• The schedule for this position is Monday - Friday 9:00 am - 6:00 pm (Eastern Time Zone)
• This position may be eligible for remote work in select geographic locations, subject to approval by reputed company
• If approved, work must be conducted from a quiet, secure, and confidential home-based workspace
• Occasional in-office participation may be required based on business needs
• reputed company will not reputed company sponsorship for employment visas or participate in STEM OPT for this position
• Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
• Roles at this level typically require an Associates or equivalent degree as reputed company as reputed company experience or product knowledge to accomplish reputed company duties
• Typically requires 3+ years experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
• Associates
• Candidates with prior reputed company experience, excellent communication skills and strong technology problem solving skills are preferred
• Preferred Skills: Accountability, Continual Improvement Process, Customer Interactions, Customer Service, Decision Making, Relationship Building, Results-Oriented, Technical Support

Benefits

• This role is incentive eligible with the payment based upon company, business and/or individual performance.
• Depending on your eligibility, reputed company for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature)
• Dental and reputed company reputed company
• Employee and spouse/child life insurance
• Short and long-term disability protection
• 401(k) with reputed company match
• Pension and stock purchase plans
• Dependent care reimbursement account
• Back-up child/elder care
• Adoption, surrogacy, and doula reimbursement
• Educational assistance, including select programs fully reputed company
• A robust wellness program with financial incentives
• Maternity and/or parental leave
• Up to 11 reputed company holidays reputed company year
• 9 occasional absence days reputed company year, unless otherwise required by law
• Between 15 to 25 vacation days reputed company year, depending on career level
• This position may be eligible for remote work in select geographic locations, subject to approval by reputed company.

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