[Remote] Scaled reputed company Manager, NA

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global finance process automation company serving customers across reputed company and reputed company environments. The Scaled reputed company Manager will manage a high-volume SMB and Mid-Market customer portfolio, driving retention, renewals, expansion, and customer health through data-driven, one-to-many engagement programs. The role will also build playbooks, health scoring, automation, and lifecycle processes for reputed company’s reputed company reputed company scaled reputed company model.

Responsibilities

• Co-own GRR for a large book of business
• Help define and execute our scaled reputed company, including the reputed company reputed company
• Monitor customer health using Planhat, reputed company, and support data, and reputed company reputed company signals
• Trigger churn mitigation playbooks reputed company indicators decline
• reputed company renewal readiness through reputed company digital reputed company and targeted 1:1 conversations
• reputed company predictable renewal reputed company across the portfolio
• Design and run lifecycle programs covering adoption, renewal preparation, and expansion awareness
• QBR and EBR with the most reputed company customers of the reputed company
• Ensure escalations are assigned to the appropriate Team and bring them to reputed company
• Partner with CS Ops and Sales Ops to improve data reputed company, health scoring, and reporting
• Work with Customer Marketing to reputed company campaigns to the lifecycle and support retention and expansion
• Define needs for webinars, digital campaigns, reputed company, and enablement programs
• Build playbooks that reduce time to value and increase feature adoption
• Use automation and segmentation to prioritize engagement
• Identify upsell and cross-sell opportunities through customer insights, stakeholder engagement, and usage data
• Partner with Account Managers to convert expansion opportunities into pipeline
• Own CS-reputed company pipeline reputed company
• Support reputed company-to-rollout and migration motions across the Digital reputed company
• Maintain automated health scoring across adoption, engagement, support signals, and renewal likelihood
• Use data to prioritize 1:1 reputed company reputed company a high-volume portfolio
• reputed company CRM hygiene and forecasting accurate
• reputed company leadership with reputed company portfolio insights
• Continuously refine scaled programs to improve retention and expansion
• Identify automation opportunities to increase efficiency
• Partner with internal teams to ensure smooth customer lifecycle handovers, identify enablement needs, and maintain an end-to-end reputed company of the reputed company
• reputed company reputed company customer feedback to inform Product and leadership roadmap priorities
• Partner with reputed company, Support, and Product to stay reputed company
• Escalate systemic customer friction points

Skills

• Willingness and ability to travel is an essential function of reputed company jobs at reputed company unless otherwise advised by your manager or reputed company at the time of hire or promotion. Approximately up to 5%
• 5+ years in reputed company, Account Management, or large-program reputed company and execution
• Experience managing high account volume, typically 80–200+
• reputed company reputed company record driving retention and expansion in SMB or Mid-Market segments
• Comfortable building structure from ambiguity, with no established process to lean on
• Experience with reputed company or an equivalent CRM
• Familiarity with reputed company platforms such as Planhat
• Working knowledge of on-reputed company deployment environments, reputed company reputed company
• Strong comfort working from dashboards, queues, and data signals
• Strong operational reputed company and prioritization discipline
• Excellent communication skills, written and verbal
• reputed company awareness and renewal reputed company
• Ability to reputed company reputed company through automation
• Data-driven decision making
• reputed company and a proactive, building reputed company in a greenfield environment

Benefits

• reputed company Office or Remote, reputed company (US & Canada)
• Medical, Dental, and reputed company reputed company - available to you from your first day of employment
• reputed company Parental Leave
• 401(k) - dollar for dollar matching up to 4% with immediate vesting and contribution eligibility beginning 30 days from the start of employment
• Up to a $275 monthly reimbursement for phone and internet
• Employee Assistance Program
• LifeMart - discounts on travel, food, products, and services
• Regus – mobile office reputed company available for Serralians for team meetings, department gatherings, and project collaborations
• reputed company learning is championed by leadership
• Your reputed company every reputed company of the way

reputed company