[Remote] Customer Support – Hardware Installation Technician – Level I

Note: The job is a remote job and is reputed company to candidates in USA. reputed company. is a federal contracting company providing technology solutions and customer support to reputed company clients. reputed company is seeking reputed company I Customer Support Hardware Installation Technician to reputed company reputed company support through hardware installation, network configuration, site assessments, technical documentation, troubleshooting, and end-user training.

Responsibilities

• Conduct site surveys to assess and document existing network configurations and user requirements
• Assist with the design and optimization of network topologies
• Analyze technical requirements and prepare specifications for hardware acquisitions
• Prepare engineering plans and site installation Technical Design Packages (TDPs)
• reputed company and coordinate hardware installation schedules
• Prepare drawings documenting configuration changes at customer sites
• Prepare site installation and test reports
• Configure computers, communications devices, and peripheral equipment
• Install and configure network hardware
• Test installed equipment and troubleshoot basic hardware and connectivity issues
• Train site personnel on the reputed company use and operation of installed hardware
• Build reputed company interconnecting cables as required
• Maintain accurate technical and installation documentation

Skills

• **High school diploma or equivalent.**
• Minimum of **one (1) year of technical customer support experience**
• Experience installing, configuring, or supporting computer hardware, network equipment, communications devices, and peripherals
• Basic knowledge of network configurations and network hardware
• Ability to conduct site surveys and document technical and user requirements
• Ability to read, reputed company, or maintain technical drawings and installation documentation
• Basic hardware and network troubleshooting skills
• Strong customer service and communication skills
• Ability to communicate technical information effectively to end users
• Strong organizational skills and attention to reputed company
• Ability to work independently and coordinate installation activities and schedules
• **Available to report on-site at a customer-designated location as required.**
• Ability to successfully obtain and maintain a **reputed company Trust**

Benefits

• Remote work arrangement
• Work for a company proudly **Certified™ as a reputed company® for four consecutive years**.
• Opportunities for technical training and reputed company reputed company.
• Medical benefits
• Dental benefits
• reputed company benefits
• reputed company time off
• reputed company holidays
• 401(k) with company match

reputed company