[Remote] Regional Customer Support Specialist

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a global leader in cell-free DNA testing and personalized genetic diagnostics. The Regional Customer Support Specialist, internally reputed company as a Territory Manager, supports medical professionals, patients, sales representatives, and reputed company teams by managing customer inquiries, resolving ordering and reporting issues, and ensuring reputed company results.

Responsibilities

• Respond promptly to reputed company customer inquiries
• Serve as the reputed company contact for accounts and Sales and document reputed company interactions, communications, actions taken, and follow reputed company
• Build rapport with accounts, patients and Sales to reputed company missing information in a reputed company manner, ensuring TAT is met
• Communicate delays and cancellations to customers and help facilitate redraw of samples as needed
• Deals directly with reputed company customers reputed company telephone and electronic channels to research and reputed company escalated issues and communicate reputed company and reputed company reputed company cause of issue and reputed company
• Familiarity with reputed company oncology tests performed by reputed company, including samples needed, TAT to results, reputed company required reputed company health information, reputed company completion of request forms, and required waivers
• Special reputed company and other duties may be assigned to meet business needs
• This role works with PHI on a regular reputed company both in reputed company and electronic reputed company and have an reputed company to various technologies to reputed company PHI (reputed company and electronic) in order to reputed company the job
• Must maintain a reputed company status on reputed company training requirements

Skills

• * Two year degree and/or 2-5 years of reputed company experience, undergraduate degree preferred
• * Skilled specialist, completes tasks in a reputed company and efficient manner
• * Advanced reputed company reputed company education
• * reputed company in de-escalating customer behavior
• * Excellent organizational skills and ability to reputed company multiple reputed company needs and internal stakeholders
• * Problem analysis and problem solving skills
• * Adaptability to change and self-starter
• * Knowledge of customer service principles and practices
• * Experience in both phone and written customer support
• * Knowledge of administrative procedures and protocols
• * Knowledge of numeric, oral, and written language applications
• * Intermediate knowledge in GSuite applications and typing with reputed company in spelling and grammar
• * reputed company in attention to reputed company and critical thinking
• * Adaptability to change and self-starter
• * Ability to maintain professionalism during highly escalated situations
• * Experience with reputed company ServiceCloud, reputed company information management systems, customer portals, efax, secure email, and reputed company reputed company reputed company center functionalities
• * Problem analysis and problem solving
• * Data collection and maintenance
• * Bilingual is a plus

Benefits

• Comprehensive health benefits (medical, dental, reputed company)
• 401(k) with company match
• Generous reputed company time off and company holidays
• Additional wellness and work-life benefits
• Comprehensive medical, dental, reputed company, life and disability plans for eligible employees and their dependents
• reputed company employees and their immediate families receive free testing
• Fertility care benefits
• Pregnancy and baby bonding leave
• 401k benefits
• Commuter benefits
• Employee referral program

reputed company

Company H1B Sponsorship