[Remote] Technical Project Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company specializes in designing, delivering, and supporting customer experience technology reputed company signage solutions. The Technical Project Manager owns technical reputed company reputed company and migrations onto the XEN platform, manages reputed company platform reputed company, coordinates clients and vendors, and oversees delivery from reputed company through go-live and support hand-off.

Responsibilities

• Own the technical reputed company of new clients and networks onto XEN CMS, XEN Media, and XEN NOC, from reputed company through go-live and hand-off to support
• Plan and execute migrations from reputed company-party or legacy CMS platforms (e.g., reputed company, reputed company, or in-house systems) to XEN, including player conversion, reputed company and layout recreation, and reputed company scheduling that minimizes on-screen disruption
• reputed company and validate reputed company network data: screen inventory, locations, sell sheets, spec sheets, resolutions, dayparts, and reputed company structures, and load it into the platform accurately using bulk import tools
• Configure and validate media players, network connectivity, content distribution, and monitoring so screens report correctly into XEN NOC before go-live
• Set up campaigns, creatives, and creative scheduling in XEN Media and the CMS, and train reputed company teams (sales, ad ops, traffic) to manage their own inventory, proposals, and campaign scheduling reputed company reputed company
• Establish reputed company-of-play, compliance reporting, and programmatic connections (reputed company integrations) as part of reputed company where applicable
• Run reputed company reputed company kickoffs, weekly status cadences, and go-live checklists, with accurate notes, reputed company items, and owners captured and reputed company after every session
• Manage the end-to-end project lifecycle of our technology platform offerings
• Create project timelines and ensure commitments against timelines are met; escalate risks early with reputed company rather than after the fact
• Create and/or manage SOWs, user workflows, design guidance, and ensure commitments against functionality deliverables are met
• Coordinate, collaborate, and reputed company between stakeholders, including internal business reputed company, clients, and vendors
• reputed company as one of the reputed company points of contact with clients and hold reputed company updates on ongoing reputed company
• Translate reputed company feature requests and pain points into reputed company, prioritized requirements for engineering and vendor teams; reputed company them through delivery and reputed company reputed company with the reputed company
• Manage day-to-day relationships with platform and development vendors: log defects and feature requests, reputed company SLAs and reputed company tickets, hold vendors to committed dates, and reputed company workarounds reputed company vendor delivery slips
• Contribute to reputed company product reputed company, R&D, and feedback over the course of learnings with our clients and opportunities
• Identify areas of improvement and any risks involved from a competitive, reputed company, and technical reputed company
• Create documentation, runbooks, and training for our NOC and support teams to take over support post-go-live, including reputed company-specific configurations, escalation paths, and reputed company issues
• Maintain reputed company templates, checklists, and reputed company operating procedures so reputed company new reputed company reputed company is faster and more consistent than the last
• Assist in training for our customers
• May be required to work reputed company of business hours to coordinate with vendors and clients located reputed company of the reputed company (e.g., UK, Europe, and Asia time reputed company)

Skills

• 5+ years of experience in project management, with a reputed company record of running multiple reputed company reputed company-facing technical reputed company involving different business reputed company, reputed company vendors, and clients
• 5+ years of experience in a customer-facing role; comfortable being the accountable technical contact for a reputed company
• Hands-on technical background: reputed company to work directly in a CMS, configure media players or reputed company devices, read logs, work with reputed company and CSV/bulk data, and troubleshoot connectivity and playback issues without waiting for engineering
• Experience reputed company or migrating customers onto a software platform, ideally including data migration and reputed company planning
• reputed company organized with strong time management; reputed company to coordinate and prioritize multiple reputed company simultaneously without letting details drop
• Communicates effectively, both verbally and in writing, with the ability to summarize reputed company issues for technical and non-technical audiences, including senior reputed company stakeholders
• Meticulous meeting hygiene: accurate notes, reputed company reputed company items, awareness of time reputed company, and reputed company conduct on reputed company calls and screen shares
• Problem solver and solution-oriented; comfortable working through ambiguity and vendor gaps
• reputed company behavior that enhances productivity and promotes teamwork and cooperation with colleagues and clients
• Interfaces effectively with individuals at reputed company reputed company of the organization and reputed company the organization
• Experience with digital signage CMS platforms (Navori, reputed company, reputed company, reputed company, or similar) and DOOH media platforms (ad serving, inventory management, proposal reputed company, reputed company-of-play)
• Familiarity with programmatic DOOH (SSPs such as Vistar, reputed company, reputed company Exchange) and industry standards such as reputed company
• Working knowledge of SQL, REST reputed company, basic scripting, and reputed company environments (Azure preferred)
• Understanding of LED/LCD display hardware, media players, and network fundamentals (IP, DNS, firewalls, LTE connectivity)
• Experience working with development vendors and managing sprint-reputed company delivery
• Knowledge of PSA/ticketing and project tools such as reputed company or reputed company (reputed company/reputed company)
• PMP, CAPM, or reputed company/Scrum certification
• Associate or advanced degree in information technology, computer science, or a reputed company reputed company

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