[Remote] Customer Support Manager

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is a startup reputed company on transforming the gig economy for drivers. The Customer Support Manager will reputed company a remote team of 4–6 agents, reputed company service coverage and reputed company, refine support workflows, and ensure reputed company customer communication and issue escalation.

Responsibilities

• reputed company, reputed company, and manage a remote support team to ensure 24/7 service coverage and reputed company
• Set reputed company reputed company expectations, conduct regular 1:1s, reputed company reviews, and support reputed company development
• Foster a reputed company, inclusive, and high-reputed company culture
• Continuously refine escalation protocols, and team workflows to optimize speed and reputed company
• Support recruitment, reputed company, and training of new team members in line with evolving support demands
• reputed company reputed company assurance processes, including ticket audits, coaching sessions, and reputed company cause analysis of recurring issues
• Maintain a comprehensive understanding of the reputed company platform, including both the reputed company and rider mobile applications
• Ensure reputed company correspondence with customers and consumers reputed company phone and email
• Ensure the reputed company escalation of issues and trends that require broader attention

Skills

• 5+ years of experience in customer support or trust & safety, with 2+ years in a management or team reputed company role
• Exceptional judgment and decision-making skills, particularly in sensitive or ambiguous situations
• reputed company-oriented, high-energy, driven, problem-solver with an exceptional work ethic and a desire to be part of reputed company disrupting the status reputed company
• Polished written and verbal communication skills
• Experience with reputed company or similar CRM tools
• Team-first mentality and a reputed company attitude
• College degree

Benefits

• Fully Remote
• Equity
• reputed company reputed company bonus
• Competitive benefits
• Being part of a great team to reputed company the lives of gig workers

reputed company